Ikechukwu Kalu

Ikechukwu Kalu

Front Office Door Attendant Concierge at Jumeirah Group
Lives in Dubai, United Arab Emirates
over 6 months ago

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• Energetic, intelligent, confident, result-oriented and customer focused professional
• Self-assured, preferring an open, friendly but direct communication style
• Assertive when necessary, remaining focused on achievement of hotel mission, vision, goal and values
• Knowledgeable, with an excellent understanding of consumer need and relevant market place dynamics
• Superb product knowledge, effective communicator via high quality written verbal and visual presentation.
• Seasoned Hospitality Professional who aims to take his knowledge and skills to the next level by delving into a Junior Management/Leadership role in a new locale.

Experience

  • Front Office Door Attendant Concierge

    Jumeirah Group - Dubai, United Arab Emirates

    Front Office porter
    April 2018 - Now · 10 months

    • Welcome and greet guests with a warm friendly smile all the times. • Ensure priority members, repeat guests and other VIPs receive special attention and recognition • Maintain awareness of guests profile through opera. • Ability to establish a sense of security to the hotel guests/visitors • Answer the telephone with in 3 rings and according to the company standards of proper etiquette. • Represent the management in meeting an escorting VIP’ guests at the hotel. • Serve as a link between concierge department & reception department when it comes to passing information to the hotel guest an assisting guest when it necessary. • Well trained and experienced to handle difficult situation with guest and ensure that their needs & expectation are met. • Updating the concierge calendar of event in our city. • Well trained in handling guest complaints. • Responsible for dispatching all guest parcels to their concerned room. • Responsible of making sure that all guest luggage are taken to their respective rooms

  • Front Office Bell Captain Supervisor

    FIVE Palm Jumeirah Hotel - Dubai, United Arab Emirates

    Front Office concierge
    January 2017 - April 2018 · 1 year and 4 months

    Supervise the front office operations and reports directly to Chief Concierge or Manager on Duty. • Listen to your team needs and feedback & concerns and try as much as you can to make them happy. • Orientate and train all the new colleagues and make sure that they understand and implements all the knowledge imparted on them • Ensure service standards are met and exceed, i.e. rooming a guest, anticipation of guest needs up selling, • Ensure that all posting are posted to correct accounts and that the correspondence in with oper system • Furnish the guests or interested parties, available information as needed and requested, provided that the information is not deemed confidential by the management policies, rules, and regulations. • Act as an ambassador of the hotel when dealing with all the guest request and complaints • To supervise all concierge staff –ensure that all assigned tasks are done in a professional away and on all • Be seen as a key point of contact for guests dealing efficiently with inquiries provide information, advice and booking service on a wide variety of guest inquiries example, City tours, theater tickets, restaurants, doctors,Flight bookings process and deliver messages for the guests and the hotel. • Answer questions concerning and /or giving directions to hotel facilities • Attend to all guests question regarding making arrangements for dining, entertainment, sports, events, recreation, tours, health and beauty service, child care, transportation of flight ticket and other services. • Keep accurate records of all arrangement made. • Treat your team the way you want to be treated • Overseas the whole day to day operation of the department. • Develop and maintain a motivational working environment within the department

  • Front Office Concierge Agent

    The Westin Dubai Mina Seyahi Beach Resort & Marina - Dubai, United Arab Emirates

    Front Office porter
    August 2013 - February 2017 · 3 years and 7 months

    • Supervise the front office operations and reports directly to Chief Concierge or Manager on Duty. • Listen to your team needs and feedback & concerns and try as much as you can to make them happy. • Orientate and train all the new colleagues and make sure that they understands and implements all the knowledge imparted on them • Ensure service standards are met and exceed, i.e. rooming a guest, anticipation of guest needs up selling, • Ensure that all posting are posted to correct accounts and that the correspondence in with folio • Complete daily banking and deposit money Liaise closely with the reservation department and to be aware of room availability and sell rate of the day • Furnish the guests or interested parties, available information as needed and requested, provided that the information is not deemed confidential by the management policies, rules and regulations. • Act as an ambassador of the hotel when dealing with all the guest request and complaints • To supervise all concierge staff –ensure that all assigned tasks are done in a professional away and on all • Be seen as a key point of contact for guests dealing efficiently with enquires provide information, advice and booking service on a wide variety of guest enquires example, City tours,theartre tickets,restaurants,doctors,Flight bookings process and deliver messages for the guest s and the hotel. • Answer questions concerning and /or giving directions to hotel facilities • Attend to all guests question regarding making arrangements for dining, entertainment, sports, events, recreation, tours, health and beauty service, child care, transportation of flight ticket and other services. • Keep accurate records of all arrangement made. • Treat your team the way you want to be treated • Overseas the whole day to day operation of the department. • Develop and maintain a motivational working environment within the department

  • Front Office Bell Captain, - Concierge Agent

    Fairmont the Palm Dubai - Dubai, United Arab Emirates

    Front Office concierge
    August 2012 - August 2013 · 1 year and 1 month

    • Welcome all guests upon their arrival and assist them with their luggage • Assist guest with luggage, transportation arrangement and bookings and bid them farewell • Arrange and attend to formal and informal social gatherings, entertainment, and dinner and parties. • Plan vacations for the families and maintain top-notch performance from all members of the staff. • Ensure high level of Customer service is emphasized at all levels • Carry out all supervisory responsibilities in accordance with the organization policies and procedures • Develop policies and procedures as needed. • Create extra-special moments for all guests at every opportunity, including, recognizing their celebrations, birthday’s anniversaries etc. • Assist Housekeeping with the cleanliness and maintenance of corridors and guestroom. • Handled guest complaints with grace discretion and consideration. • Coordinate booking for bedrooms and conference spaces • Trained new concierge and other hotel staff. • Make any reservations requested prior to arrival and create an itinerary. • Reports any unusual occurrences or request to the manager or duty manager • To assist with any plans or arrangements the guest intends to make during their stay. • Provide balcony dinners and creates secret space for guests privacy. • Provide staff performance all of their necessary tasks and responsibilities • Greets all resident and guests courteously using the guest’s name whenever possible. • Assist all guests with almost any plans or arrangements, they intend to make • Ensure prompt, efficient and updated recording of mails, parcels • Be responsible for receiving, distributing and correspondence for both guests and visitors • Report and follow up with the maintenance to ensure the facilitates are in good condition • Assists guests with inquiries regarding excursions, visitor attractions. • Manage the refreshment bars in all guestrooms.(ordering, inventory, storage) • Maintain high standards of personal appearance and grooming outlined by the Hotel polices • Well trained and experienced to handle difficult situation with the guest and ensure that their Needs and expectation are met.

  • Front Office Agent

    IFA Hotels & Resorts - Dubai, United Arab Emirates

    Front Office concierge
    December 2010 - August 2011 · 9 months

    • Welcome and greet guests with a warm friendly smile Records guest comment or complaints, referring guest to a manager as deemed necessary. • Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedures, and events. • Handle all duties according to hotel policies, procedures, and standards. • Register guests by obtaining or confirming room requirements; verifying preregistration; assigning room; obtaining information and signature; and issuing room keys. • Establish credit by verifying credit cards or obtaining cash. Direct guest to the Room upon arriver • Receive and transmit guest messages, mail, facsimiles, packages, etc. properly and in a confidential manner. • Have knowledge about guest rooms, locations, amenities, features, and all other services, offered by the hotel. • Coordinating with other departments in the performance of its function especially the housekeeping and accounting. • Review accounts and charges with a guest during the check-out process

Education

  • International Diploma in Hospitality with Cambridge International School, UK, 210-2011

    April 2010 - April 2011

Languages

  • English
    Full professional
    80%
  • Igbo
    Professional working
    60%

Skills

  • Adaco Goconcierge MaRc Microsoft Office Micros

Other

  • STAR AWARD - BEST NEW COMER

    in recognition of your hard work, effort, dedication to your job and outstanding contribution to the success of Jumeirah Emirates Tower in the month of June 2018.

    Download the file
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