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I am a dynamic, enthusiastic, creative thinker, who meets deadlines and exceeds targets with utmost professionalism. Proactive, goal oriented, innovation driven, I set high standards for my work and always strive for success.
Excellent interpersonal communication skills, multicultural knowledge and determination are strong key traits of my personality.
"It is only a lap on the carousel. life's of daring" charles bukowski
Nobu Hotel Ibiza Bay - Ibiza, SpainFront Office receptionAugust 2017 - Now · 1 year and 5 months
Public Relations Chambao Restorant
Nobu Hotel Ibiza Bay - Ibiza, SpainF&B serviceJune 2017 - July 2017 · 2 months
•Provide the highest level of customer service possible while assisting guests through their stay. •Supervise the team daily performance and to delegate duties. •Deliver excellent customer service in an efficient manner. •Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. •Ensure all proper cashiering, accounting policies and procedures are adhered to according to brand standards. •Respond to special requests with unique needs and follow up with the guest or vendor to ensure satisfaction. •Communicate pertinent guest information to designated departments and personnel. •Maintain complete knowledge of the property. •Act as manager on duty for the hotel in the absence of the Booking Manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise. •Oversee reservation administration and provide update to reservation systems and process all requests and manage inventory of all processes and recommend ways to maximize revenue. •Maintain record of all bookings and maintain accuracy in same and ensure compliance to all guest demands and manage all inquiries and provide response within required time frame. •Bring to the attention Booking Manager when the Restorant availability status be changed and prepare for necessary action. •Maintain a professional and high quality service oriented environment at all times. •Pre-opening
LP event - Paris, FranceEventsJanuary 2015 - June 2017 · 2 years and 6 months
•Events designer & coordinator (20-400 guests) •Atélier director • Manage external suppliers & exhibition builders during the event planning stages. • Conduct menu tastings & pre-conference meetings with clients. • Supervise & coordinate staff during events. • Prepare proposals & contracts. • Client entertainment • Negotiate pricing with clients • Conduct performance appraisals policies. • Ability to keep staff motivated during extreme workloads. • Interview & hire new employees • Prepare training schedules for cross training, new team members & conduct the training.
Freelance - Rome, ItalyManagementDecember 2012 - June 2015 · 2 years and 7 months
Sophisticated Fashion Boutique - Rome, ItalySales & MarketingSeptember 2009 - December 2012 · 3 years and 4 months
- Budget & Stock management - Team meeting - Analyzing results and problems-Motivating the team towards new targets - Interviews – Hiring new personnel – Employee Training - Attracting clientele and moving merchandising - Events to sell more and better - Planning
Front Office Manager
Relais Banchi vecchi 5*gl - Rome, ItalyFront Office receptionJune 2006 - May 2009 · 2 years and 12 months
Supervising the reception team. Creating procedures to improve the services. Ensuring the Intercontinental standards application * Dealing with travel agencies and tour operator‘s debts and with guests issues * Assuring relations between breakfast, housekeeping, reservation service, managers and the reception team. Introduction to the Assistant Manager and Reservation Manager positions: annual revenue budget creation, sales optimization. Replacing the managers when not on site
La sapienza - Rome, ItalyOctober 2012 - January 2016
Science of fashion
Accademia di costume e moda - Rome, ItalySeptember 2010 - July 2011
lucée International - Paris, FranceSeptember 1999 - July 2002
ItalianNative or fluent100%
FrenchNative or fluent100%
- Opera PMS