Ilaria Lucetti

Ilaria Lucetti

Catering Coordinator at Four Seasons Hotel Firenze
Lives in Carrara, Italy

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About me

Looking for a challenging job in Tourism Management, always in contact with people, with guests of different cultures.
My dream job would allow me travelling and discovering different realities, I'm ready to take the challenge in a stimolating environment. I'm very interested in hospitality, above all for the area of guest relations and event organization.

Experience

8 years and 7 months

  • Catering Coordinator

    Four Seasons Hotel Firenze - Florence, Italy

    Sales
    September 2021 - Now · 2 years and 7 months

  • Sales Executive & Events

    Marina di Scarlino Resort - Scarlino, Italy

    Sales
    January 2021 - October 2021 · 10 months

  • Marketing & Social Media Manager

    Encore Communication Agency - Carrara, Italy

    Marketing
    October 2020 - January 2021 · 4 months

  • Cluster Sales

    Marriott - Lucca, Italy

    Sales
    September 2019 - February 2020 · 6 months

    Cluster Sales executive for -Renaissance Tuscany il Ciocco Resort & Spa (MICE) -Grand Universe Lucca Autograph Collection pre-opening Sales

  • Groups&Events Sales Executive

    Renaissance Tuscany Il Ciocco - Barga, Italy

    Event
    January 2019 - February 2020 · 1 year and 2 months

    -Supporting Groups & Events coordinators in the organization of Meeting and Events: Conventions, Conferences, Teambuildings, Weddings, etc. -Identify business opportunities by prospects and evaluating their position in the industry; -Researching and analyzing sales options. -Organising sales visits. -Maintaining relationships with clients by providing support, information, and guidance; -Preparing reports by collecting, analyzing, and summarizing information.

  • Guest relations, Concierge, Front Desk intern

    Almanac Barcelona - Barcelona, Spain

    Guest Relations
    September 2018 - January 2019 · 5 months

    Reception and assistance to guests in the new Boutique Hotel Almanac Barcelona 5 stars GL: check-in/-out, complaints, enquiries and special requests handling (concierge), information provision on the property, the activities and the Barcelona tourist offer, reservation processing, cooperation with the other departments to provide an outstanding service (F&B event cross-training).

  • Assistant F&B Manager

    Samba cafe - Marina di Carrara, Italy

    F&B Management
    August 2017 - September 2018 · 1 year and 2 months

    Staff management, guest relations (especially with foreign customers), events’ and parties’ organization, food & beverage stocks’ control, cash desk supervision and executive F&B related activities (café, food, cocktails and service).

  • Sales Executive

    Festival dell’Oriente - Marina di Carrara, Italy

    Sales
    November 2016 - December 2016 · 2 months

    Customer service, sales and cash management throughout the Festival.

  • Executive F&B

    Matahari - Marina di Carrara, Italy

    F&B Management
    May 2014 - August 2016 · 2 years and 4 months

    (seasonal job over summer) Events’ organization and planning to raise awareness of local and high-end beverage brands (like Corona and Theresianner), food & beverage stocks’ control, guest relations.

Education

  • Bachelor's Degree in Foreign Languages and Literatures

    University of Pisa, Pisa (Italy)

  • Master in Tourism Management and Economics

    Bocconi University , Milan (Italy)

  • Master in Tourism Management (MET)

    Bocconi University - Master in Tourism Economics and Management - Milan, Italy

    November 2017 - November 2018

  • Erasmus

    Universidad Complutense de Madrid - Hospitality and Tourism Management - Madrid, Spain

    January 2017 - July 2017

  • Foreign Languages and Literatures

    Universita di Pisa - Pisa, Italy

    September 2014 - February 2018

Languages

4 languages

  • Italian

    Native or fluent

  • Spanish

    Native or fluent

  • English

    Full professional

  • French

    Limited working

Personal information

Nationalities

  • Italian

Date of birth

February 16th 1994

Driving License

Yes

Skills

6 skills

  • ecdl
  • Great teamwork skills
  • Opera PMS
  • Opera Sales & Catering
  • Problem solving
  • Very flexible

Additional Information

1 information shared

  • extra-curricular experience

    Social marketing for Hair Fashion

Connections
Gholamreza Varposhti
Assistant Front Office / Guest Relation Manager at San Clemente Palace Kempinski
Saeed Rehman
Housekeeping Team Leader at Jumeirah Saadiyat island hotel Abu Dhabi
Morris Lorusso
Director of Sales at Hosco
View 20 connections
Following
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Accor Hotels
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The Most&More
The Most&More
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Capri Palace Jumeirah
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London, United Kingdom
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Trentino-South Tyrol, Italy
View more
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