Ilaria Lucetti

Ilaria Lucetti

Groups&Events Sales Executive at Renaissance Tuscany Il Ciocco
Lives in Barga, Italy

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About me

Looking for a challenging job in Tourism Management, always in contact with people, with guests of different cultures.
My dream job would allow me travelling and discovering different realities, I'm ready to take the challenge in a stimolating environment. I'm very interested in hospitality, above all for the area of guest relations and event organization.

Experience

5 years

  • Groups&Events Sales Executive

    Renaissance Tuscany Il Ciocco - Barga, Italy

    Sales & Marketing
    February 2019 - Now · 1 year

    -Supporting Groups & Events coordinators in the organization of Meeting and Events: Conventions, Conferences, Teambuildings, Weddings, etc. -Identify business opportunities by prospects and evaluating their position in the industry; -Researching and analyzing sales options. -Organising sales visits. -Maintaining relationships with clients by providing support, information, and guidance; -Preparing reports by collecting, analyzing, and summarizing information.

  • Guest relations, Concierge, Front Desk intern

    Almanac Barcelona - Barcelona, Spain

    Front Office concierge
    September 2018 - January 2019 · 5 months

    Reception and assistance to guests in the new Boutique Hotel Almanac Barcelona 5 stars GL: check-in/-out, complaints, enquiries and special requests handling (concierge), information provision on the property, the activities and the Barcelona tourist offer, reservation processing, cooperation with the other departments to provide an outstanding service (F&B event cross-training).

  • Assistant F&B Manager

    Samba cafe - Marina di Carrara, Italy

    F&B service
    August 2017 - September 2018 · 1 year and 2 months

    Staff management, guest relations (especially with foreign customers), events’ and parties’ organization, food & beverage stocks’ control, cash desk supervision and executive F&B related activities (café, food, cocktails and service).

  • Sales Executive

    Festival dell’Oriente - Marina di Carrara, Italy

    Sales & Marketing
    November 2016 - December 2016 · 2 months

    Customer service, sales and cash management throughout the Festival.

  • Executive F&B

    Matahari - Marina di Carrara, Italy

    F&B service
    May 2014 - August 2016 · 2 years and 4 months

    (seasonal job over summer) Events’ organization and planning to raise awareness of local and high-end beverage brands (like Corona and Theresianner), food & beverage stocks’ control, guest relations.

Education

  • Master in Tourism Management (MET)

    Bocconi University - Master in Tourism Economics and Management - Milan, Italy

    November 2017 - November 2018

  • Erasmus

    Universidad Complutense de Madrid - Hospitality and Tourism Management - Madrid, Spain

    January 2017 - July 2017

  • Foreign Languages and Literatures

    Universita di Pisa - Pisa, Italy

    September 2014 - February 2018

Languages

4 languages

  • Spanish

    Native or fluent

  • Italian

    Native or fluent

  • English

    Full professional

  • French

    Limited working

Personal information

Nationalities

  • Italian

Skills

6 skills

  • ecdl
  • Great teamwork skills
  • Opera PMS
  • Opera Sales & Catering
  • Problem solving
  • Very flexible

Additional Information

1 information shared

  • extra-curricular experience

    Social marketing for Hair Fashion

Connections
Isabella Corrò
Corporate Event Planner at Hotel Acevi Villarroel
Manuela Accardo
Front Desk Agent at Nomad Aparthotels
Sanjin Dzelilovic
accoglienza presso Caffe Letterario Giubbe Rosse
View 18 connections
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