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Hello, my name is Ileana Le Pape, a 22 years old French and Italian young woman.
I recently graduated on June 29th 2018, from Glion Institute of Higher Education, located in Switzerland, with a Bachelor of Business Administration in Hospitality Administration with Honors, and majored in Luxury Management.
I am currently looking for a full time job, preferably in an English-speaking country (USA, Canada, Great Britain or Australia).
I love to be in contact with people and guests, and am a very social person. I love connecting with new people from all around the world, and especially helping in giving them the time of their life. I also love achieving my tasks creatively. I believe that bringing personality and creativity to the achievement of a service render the service more memorable and significant for guests.
I am also very organized and have an excellent time-management (besides my Italian side!). I love working in team as well as individually. I'm a fast learner.
Don't hesitate to contact me for any other! I am available from January 2019 onwards.
Assistant Housekeeping Manager
Hassler Roma - Rome, ItalyHousekeepingJanuary 2017 - June 2017 · 6 months
Internship of six months in the Housekeeping Department as a Housekeeping Assistant Manager: • Supervised housekeeping teams in their work • Checked the cleanliness of the rooms • Organised and planned teams’ daily tasks • Organized and supervised events’ mise en place • Controlled the housekeeping supply ‘s stock • Assisted guests during their stay The Hassler Roma is an iconic luxury hotel known for its regal design and its perched location above the Spanish steps, offering outstanding and personalized services.
Hôtel Plaza Athénée - Dorchester Collection - Paris, FranceFront Office receptionJanuary 2016 - June 2016 · 6 months
Internship of six months at the Front Office Department as a Receptionist: - Welcomed guests - Checked-in guests and lead them to their rooms - Assisted guests during their stay - Answered the phone - Prepared rooming lists during special events - Registered guests’ information into database The Plaza Athénée is a symbolic 5* Parisian Palace, located on Paris' most famous fashion avenue, and proposing a wide range of rooms and suites, as well as unique experiences, such as the Dior SPA or the 3 Michelin stars restaurant of Alain Ducasse.
Glion Institute of Higher Education London - Montreux, SwitzerlandManagement TraineeJanuary 2015 - December 2015 · 12 months
During my first and second semesters, I had a quick but deep and professional insight of what the hospitality industry consists of: • 2 weeks of Service: buffet service, à la carte service, fine dinning service (worked as a waitress and as a supervisor), mise en place • 2 weeks of Kitchen Practical: buffet preparation, fine dinning cooking • 1 week of Housekeeping: both as a housekeeper and as a supervisor • 1 week of Front Office: taking reservations, emailing, taking special requests
Glion Institute of Higher Education [ EURHODIP - International Association supporting Hospitality and Tourism Education and Training ] - Glion-sur-Montreux, SwitzerlandFebruary 2015 - June 2018
EnglishNative or fluent100%
ItalianNative or fluent100%
FrenchNative or fluent100%
- Ability to empathize
- Excellent time management
- Highly communicative
- Microsoft Excel
- Microsoft Office
- Microsoft PowerPoint
- Microsoft Word
- Micros POS
- Opera PMS
- social network