Ilya Tashin

Ilya Tashin

PBX Operator/Delighted To Serve Agent at Renaissance Moscow Monarch Centre Hotel
Lives in Rossiya, Russia
over 6 months ago

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A hospitality student with great teamwork skills that were recognized both in college and at work. I also possess necessary qualities to take on leadership and explore unchartered areas. Keen on numbers and statistics. I am an expert in SmartButler, Opera and other hospitality software.

Experience

  • PBX Operator/Delighted To Serve Agent

    Renaissance Moscow Monarch Centre Hotel - Rossiya, Russia

    Other
    September 2017 - Now · 1 year and 4 months

    A 366 guest room property catering business travelers, tourists. The main feature of the hotel is to deliver local experience through "Navigators" who guide guests around the area. Also, the facility has one of the largest hotel meeting spaces in Moscow hosting large groups of travelers at a time. My primary duties include but not limited to: -Receiving and routing phone calls to an intended recipient -Answering phone calls -Liaising operations between various hotel departments -Taking In-Room Dining orders over the phone according to Marriott standards and keep customers informed about all available options -Registering wake-up calls -Updating and following up on staff and guest requests in SmartButler logbook -Pulling up various reports during the shift -Helping guests resolve problems in person -Utilizing up-selling techniques -Working closely with front office manager on VIP arrivals -Applying L.E.A.R.N. model when communicating with guests -Performing concierge duties if needed -Handling restaurant reservations -Ensuring the quality of guest service over the phone -Entering room service orders into MICROS Fidelio POS -Performing all pre-arrival activities -Collaborating with room service on VIP amenities.

  • Front office assistant

    Hotel 'Pearl' - Saratov, Russia

    Front Office reception
    April 2013 - September 2013 · 6 months

    This internship involved many activities ranging from guest check in and check-out to room supervision, I had 24 hours shift, therefore I gained stress resistant skills and was able to perform a huge amount of job. Besides I was assigned to host group reservations and respond to guest needs if required. I worked closely with Housekeeping, technical and security departments closely

  • Associate

    Motel "Myasoedovsky" - Saratov, Russia

    Front Office reception
    April 2012 - October 2012 · 7 months

    I was responsible for check-in check-out, assigning rooms to the guests, issuing vouchers, handling external calls

Education

  • BBA degree in hospitality

    Hotel Institute Montreux - Montreux, Switzerland

    September 2011 - Now

    Hospitality School that provides BBA diploma with American expertise

Languages

  • Russian
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • Spanish
    Full professional
    80%
  • German
    Limited working
    40%

Skills

  • Driving licence
  • Mcrosoft word
  • Miscrosoft excel
  • Opera PMS
  • Smart butler

Other

  • Other skills

    Other skills

Connections
Calvin Susanto
F&B Service Intern at Golf-Hôtel René Capt
Claudia Ferreira
Student from UAL
Mihai Lițoiu
Sales Executive at Radisson Blu Hotel, Bucharest
View 8 connections
Following
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