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A hospitality student with great teamwork skills that were recognized both in college and at work. I also possess necessary qualities to take on leadership and explore unchartered areas. Keen on numbers and statistics. I am an expert in SmartButler, Opera and other hospitality software.
PBX Operator/Delighted To Serve Agent
Renaissance Moscow Monarch Centre Hotel - Rossiya, RussiaOtherSeptember 2017 - Now · 1 year and 4 months
A 366 guest room property catering business travelers, tourists. The main feature of the hotel is to deliver local experience through "Navigators" who guide guests around the area. Also, the facility has one of the largest hotel meeting spaces in Moscow hosting large groups of travelers at a time. My primary duties include but not limited to: -Receiving and routing phone calls to an intended recipient -Answering phone calls -Liaising operations between various hotel departments -Taking In-Room Dining orders over the phone according to Marriott standards and keep customers informed about all available options -Registering wake-up calls -Updating and following up on staff and guest requests in SmartButler logbook -Pulling up various reports during the shift -Helping guests resolve problems in person -Utilizing up-selling techniques -Working closely with front office manager on VIP arrivals -Applying L.E.A.R.N. model when communicating with guests -Performing concierge duties if needed -Handling restaurant reservations -Ensuring the quality of guest service over the phone -Entering room service orders into MICROS Fidelio POS -Performing all pre-arrival activities -Collaborating with room service on VIP amenities.
Front office assistant
Hotel 'Pearl' - Saratov, RussiaFront Office receptionApril 2013 - September 2013 · 6 months
This internship involved many activities ranging from guest check in and check-out to room supervision, I had 24 hours shift, therefore I gained stress resistant skills and was able to perform a huge amount of job. Besides I was assigned to host group reservations and respond to guest needs if required. I worked closely with Housekeeping, technical and security departments closely
Motel "Myasoedovsky" - Saratov, RussiaFront Office receptionApril 2012 - October 2012 · 7 months
I was responsible for check-in check-out, assigning rooms to the guests, issuing vouchers, handling external calls
BBA degree in hospitality
Hotel Institute Montreux - Montreux, SwitzerlandSeptember 2011 - Now
Hospitality School that provides BBA diploma with American expertise
RussianNative or fluent100%
EnglishNative or fluent100%
- Driving licence
- Mcrosoft word
- Miscrosoft excel
- Opera PMS
- Smart butler