Ilyas Haddad

Ilyas Haddad

Night Manager at Double Tree By Hilton - Business Bay
Lives in Dubai, United Arab Emirates

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About me

Friendly and passionate front office supervisor who brings thorough organisational skills, energy and motivation to operations and customer relations. Consistently delivers first-rate quality service and fosters positive relationships with guests to promote customer satisfaction and loyalty. Provides leadership to teams so that they give the best of themselves and make customer experience rich and rewarding


4 years

  • Night Manager

    Double Tree By Hilton - Business Bay - Dubai, United Arab Emirates

    Front Office reception
    January 2019 - Now · 6 months

    Acting Night Manager : - Manage the hotel and ensure it runs smoothly at night. - Carry out night audit and closure. - Ensure Set policies and procedures are followed. - Ensure readiness for emergency and security situations and procedures. - Act in accordance with fire, health and safety regulations and procedures. - Daily reports to directors and managers; VIPs, forecast, results of previous day, manager on duty report. - Brief the next Manager on activities carried out at night and those planned for the day ahead

  • Front Office Supervisor

    Double Tree By Hilton - Business Bay - Dubai, United Arab Emirates

    Rooms division
    April 2018 - January 2019 · 10 months

    - Responsible for the front office operations such as guest services, registration, room inventory and availability. Product and standard quality, cost controls and profitability, department management. - Perform the Manager on Duty role on a rotational basis. - Handle VIP’s reservation and registration process. - Handle emails and administrative tasks including guest complaints and requests management (VIPs, groups, payment issues, finance) - Monitor day to day operations while ensuring smooth service. - SALT & MIR Ambassador /Champion (Satisfaction & loyalty tracking, Make It Right). My role is to monitor and evaluate satisfaction trends to eventually develop the required action plans. Monthly overview shared with the head of departments. - Key driver for up-selling. Setting the team and individual targets, which I monitor daily to ensure we met our set objectives. Coaching and One to One meetings with team members. - Responsible for the inventory management and budget control. - Lead the front office team and responsible, with my manager for recruiting and training new team members. Ensuring compliance of the policies and procedures. - Conduct team performance management and regular reviews throughout the year.

  • Front Office Agent

    hotel villa cortes - Santa Cruz de Tenerife, Spain

    Front Office reception
    January 2017 - March 2018 · 1 year and 3 months

    In charge of all guest check-in & check-out Handling VIP groups and special reservations Perform guest and travel agency billing Coordinate with all other departments on operational tasks Night auditing Generate daily production and occupancy reports for management Manage all client requests and claims

  • Front Office Intern

    Hotel Villa Cortes - Santa Cruz de Tenerife, Spain

    Front Office reception
    June 2016 - January 2017 · 8 months

  • Front Office Intern

    Atlantis The Palm - The Palm Jumeirah, Dubai, United Arab Emirates

    Front Office reception
    January 2014 - July 2014 · 7 months

  • Cross Training Intern

    Scribe Paris Opera by Sofitel - Paris, France

    Administration & General
    April 2013 - July 2013 · 4 months


4 languages

  • English

    Native or fluent

  • Arabic

    Native or fluent

  • French

    Native or fluent

  • Spanish

    Native or fluent

Personal information


  • Moroccan

Date of birth

July 21st 1994


11 skills

  • Attentive to detail
  • Coaching
  • Effective time management
  • Good interpersonal skills
  • Motivated and passionate
  • Performance Evaluation
  • Strong customer service
  • Taking ownership
  • Team Management
  • Well-organized
  • Work well under pressure
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