Immaculata faith Hunyemen

Immaculata faith Hunyemen

Guest service Agent at The Wells Carlton Hotel and Luxury Apartments
Lives in Asokoro, Abuja, Nigeria
over 6 months ago

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A GREAT HOTELIER WITH GREAT MANAGEMENT SKILLS, SERVICE AND CUSTOMER ORIENTED,HANDLE GUEST COMPLAINT WITH PASSION,PROACTIVE IN SERVICE, FLUENT IN FRENCH AND ENGLISH LANGUAGES. LOOKING FORWARD TO WORK WITH THE BEST TEAM.

Experience

  • Guest service Agent

    The Wells Carlton Hotel and Luxury Apartments - Asokoro, Abuja, Nigeria

    Front Office reception
    September 2017 - Now · 1 year and 4 months

    Consistently offer professional, friendly and engaging service Greet, check in and settle guest accounts while ensuring all service standards are followed Assist guests regarding hotel facilities in an informative and helpful way Follow department policies, procedures and service standards. Handle guest complaints. Etc

  • FRONT DESK SUPERVISOR

    VANERN RESIDENCE - Abuja, Nigeria

    Front Office reception
    June 2015 - August 2017 · 2 years and 3 months

    Responsibilities include handling Check In and Check Out, ensuring that all room details are recorded accurately, ensuring that billing instructions are clarified upon arrival, up-dating the guest folio and balancing all transactions at the end of every shift. taking reservations

  • trainee

    protea hotel Asokoro Abuja - Abuja, Nigeria

    Front Office reception
    December 2013 - December 2014 · 1 year and 1 month

    checking in and out, using opera,micro-soft,excel,good communication,marketing,receiving incoming calls,taking reservations,attending to guest,good housekeeping,waiting, welcoming guest,menu planning,safety precautions,food flow,work flow,cold dishes,hot dishes,live cooking,taking order,ETC

  • Trainee( front office,kitchen,laundry,f&b,housekeeping)

    southern sun ikoyi hotel - Lagos, Nigeria

    Reservations
    August 2012 - November 2012 · 4 months

    checking in and out, using opera,micro-soft,excel,good communication,marketing,receiving incoming calls,taking reservations,attending to guest,good housekeeping,waiting, welcoming guest,menu planning,safety precautions,food flow,work flow,cold dishes,hot dishes,live cooking,taking order etc

Education

  • National diploma in hospitality management

    Wavecrest School of Hospitality - Lagos, Nigeria

    November 2011 - November 2013

    Great school with great Ambassadors of the hospitality industry

Languages

  • English
    Native or fluent
    100%
  • French
    Professional working
    60%

Skills

  • Ability to multitask
  • A good Team player
  • Computer
  • Creative and hardworking
  • Flexible and proactive
  • Good customer service
  • Guest-focused
  • Handling guest
  • Handling guest complaint
  • Hardworking
  • Integrity and honesty
  • Microsoft
  • Miscrosoft excel
  • poractive
  • Powerpoint
  • Use opera
  • Work smart
Connections
Rajmilan Poudel
Hosco Partner Ambassador at hosco Ambassador Program
Taxap Peer
Student from Kalinga University
Ubajaka Zita
Guest Relations Officer at Radisson Lagos Ikeja
View 20 connections
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