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About me
I am a great hotelier and a great Guest service agent with years of experience and so much love and passion for the hospitality industry. I have experience in hotel departments. Responsible, multitasking, proactive, punctual, Problem solver,Team player, great at handling guest complaint, good communication skills, hardworking, smart and fluent in English. i want a life changing experience in the hospitality industry and a chance to build my career.
Experience
7 years and 8 months
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Guest service Agent
The Wells Carlton Hotel and Luxury Apartments - Asokoro, Abuja, Nigeria
Guest RelationsSeptember 2017 - Now · 6 years and 7 monthsConsistently offer professional, friendly and engaging service Greet, check in and settle guest accounts while ensuring all service standards are followed Assist guests regarding hotel facilities in an informative and helpful way Follow department policies, procedures and service standards. Handle guest complaints. Etc
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trainee
protea hotel Asokoro Abuja - Abuja, Nigeria
Front Office receptionDecember 2013 - December 2014 · 1 year and 1 monthchecking in and out, using opera,micro-soft,excel,good communication,marketing,receiving incoming calls,taking reservations,attending to guest,good housekeeping,waiting, welcoming guest,menu planning,safety precautions,food flow,work flow,cold dishes,hot dishes,live cooking,taking order,ETC
Education
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certificate
E-hotelier (Instituted of hospitality)
March 2019 - March 2020Ongoing online program. Certificate on 'Lead and Manage people' with E-hotelier instituted of Hospitality.
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National diploma in hospitality management
Wavecrest School of Hospitality - Lagos, Nigeria
November 2011 - November 2013Great school with great Ambassadors of the hospitality industry
Languages
2 languages
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English
Native or fluent
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French
Notions
Personal information
Nationalities
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Nigerian
Date of birth
September 12th 1993
Skills
17 skills
- Ability to multitask
- A good Team player
- Computer
- Creative and hardworking
- Flexible and proactive
- Good customer service
- Guest-focused
- Handling guest
- Handling guest complaint
- Hardworking
- Integrity and honesty
- Microsoft
- Miscrosoft excel
- poractive
- Powerpoint
- Use opera
- Work smart
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