Immaculata faith Hunyemen

Immaculata faith Hunyemen

Guest service Agent at The Wells Carlton Hotel and Luxury Apartments
Lives in Asokoro, Abuja, Nigeria

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About me

I am a great hotelier and a great Guest service agent with years of experience and so much love and passion for the hospitality industry. I have experience in hotel departments. Responsible, multitasking, proactive, punctual, Problem solver,Team player, great at handling guest complaint, good communication skills, hardworking, smart and fluent in English. i want a life changing experience in the hospitality industry and a chance to build my career.

Experience

6 years

  • Guest service Agent

    The Wells Carlton Hotel and Luxury Apartments - Asokoro, Abuja, Nigeria

    Front Office reception
    September 2017 - Now · 2 years and 4 months

    Consistently offer professional, friendly and engaging service Greet, check in and settle guest accounts while ensuring all service standards are followed Assist guests regarding hotel facilities in an informative and helpful way Follow department policies, procedures and service standards. Handle guest complaints. Etc

  • FRONT DESK SUPERVISOR

    VANERN RESIDENCE - Abuja, Nigeria

    Front Office reception
    June 2015 - August 2017 · 2 years and 3 months

    Responsibilities include handling Check In and Check Out, ensuring that all room details are recorded accurately, ensuring that billing instructions are clarified upon arrival, up-dating the guest folio and balancing all transactions at the end of every shift. taking reservations

  • trainee

    protea hotel Asokoro Abuja - Abuja, Nigeria

    Front Office reception
    December 2013 - December 2014 · 1 year and 1 month

    checking in and out, using opera,micro-soft,excel,good communication,marketing,receiving incoming calls,taking reservations,attending to guest,good housekeeping,waiting, welcoming guest,menu planning,safety precautions,food flow,work flow,cold dishes,hot dishes,live cooking,taking order,ETC

  • Trainee( front office,kitchen,laundry,f&b,housekeeping)

    southern sun ikoyi hotel - Lagos, Nigeria

    Reservations
    August 2012 - November 2012 · 4 months

    checking in and out, using opera,micro-soft,excel,good communication,marketing,receiving incoming calls,taking reservations,attending to guest,good housekeeping,waiting, welcoming guest,menu planning,safety precautions,food flow,work flow,cold dishes,hot dishes,live cooking,taking order etc

Education

Currently studying

  • certificate

    E-hotelier (Instituted of hospitality)

    March 2019 - Now

    Ongoing online program. Certificate on 'Lead and Manage people' with E-hotelier instituted of Hospitality.

  • National diploma in hospitality management

    Wavecrest School of Hospitality - Lagos, Nigeria

    November 2011 - November 2013

    Great school with great Ambassadors of the hospitality industry

Languages

2 languages

  • English

    Native or fluent

  • French

    Notions

Personal information

Nationalities

  • Nigerian

Date of birth

September 12th 1993

Skills

17 skills

  • Ability to multitask
  • A good Team player
  • Computer
  • Creative and hardworking
  • Flexible and proactive
  • Good customer service
  • Guest-focused
  • Handling guest
  • Handling guest complaint
  • Hardworking
  • Integrity and honesty
  • Microsoft
  • Miscrosoft excel
  • poractive
  • Powerpoint
  • Use opera
  • Work smart
Connections
Maximilian Schmelz
Bereichsleiter at Gebäudereinigung
Laurent PICCINO
Purchasing Associate chez Paris Marriott Rive Gauche Hotel & Conference Center
Dogukan Yildirim
Student from Akdeniz University - School of Tourism & Hotel Management
View 167 connections
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View 190092 members