Ines Gyselinck

Trail Ride Guide at Big River Ranch
Lives in Perth, Australia
over 6 months ago

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After 9 months experience as a Group Sales Coordinator for the 5 Starwood hotels in Paris, a spontaneous move to Dubai in September 2014 for the opening of the Sheraton Grand and diverse experiences in Food and Beverages around Australia, I am now looking for a new opportunity within the Hospitality Industry in Perth.

Experience

  • Trail Ride Guide

    Big River Ranch - Kalbarri, Australia

    Tourism
    June 2017 - Now

    Led daily trail rides (from 1 to 14 customers, all levels). Provided high quality horse riding trail experiences to customers using a warm and friendly customer service approach. Supported the team in the day to day care and management of 30 horses and general upkeep of the centre and facilities.

  • Food and Beverages Attendant

    Settler's Tavern - Margaret River, Australia

    F&B service
    January 2017 - May 2017

    Provided friendly and efficient food and beverage service (greeting guests and pre- senting them with the menu, informing guests about the special items of the day, up- selling, issuing receipts, accepting payments, kitchen pass and bar service).

  • Food and Beverages Attendant

    Mgallery - Byron Bay, Australia

    F&B service
    August 2016 - October 2016

    Provided friendly and efficient food and beverage service across all outlets and con- ference facilities of the resort (including table waiting, pool service,room service deliveries and cleaning).

  • Team Leader

    Mojo Surf - Byron Bay, Australia

    Tourism
    July 2016 - October 2016

    Managed a team of four guides/photographers. Overseen daily operations of the camp including: surf lessons, activities, meals, ac- comodation, pick-ups/departures, rosters, emails and photo enquiries. Ensured high and efficient customer service, handled various requests, inducted customers into the surf lifestyle and culture. Responsible for achieving the sales objective for the photo packages and the merchandise and supervising the merchandise stock.

  • Group Sales Coordinator

    Starwood Hotels and Resorts Worldwide - Paris, France

    Sales & Marketing
    April 2015 - December 2015

    Responded to last minute group enquiries in order to maximise revenue & utilisation of rooms and meeting space. Ensured regular updates in OPERA on specific bookings within the 24/48 hours in order to assist Revenue Manager & Events Manager in accurate forecasting. Developed strong rapports and building business relationships with customer base through sales and customer interviews. Performed site inspections, in charge of coordinating with departments concerned to ensure delivery of the highest standards of services to meet customer expectations. Responsible for achieving the Group sales objectives and revenue goal of the hotel.

  • Events and Catering Coordinator

    Starwood Hotels and Resorts Worldwide - Dubai, United Arab Emirates

    Events
    September 2014 - February 2015

    Acted as liaison between the meeting planner, sales and all operating departments to ensure a high standard of organisation and guest service. Overseen daily Business Centre operations, performed site inspections. Responsible for maintaining a strong client relationship and ensuring that the Ban- queting team met all convention specifications and potential changes. Reviewed all written communications, participated to Banquet Event Order meetings and supervised waiters during the events. Proactively contributed to the organisation of special events in the restaurant/ bar.

  • Sales Trainee

    Starwood Hotels and Resorts Worldwide - Paris, France

    Sales & Marketing
    May 2013 - November 2013

    Provided administrative assistance to the Directors of Sales, Account Directors and Sales Managers including travel documentation, events and site preparation, data- bases, RFP’s, contracts and RTB’s. Contributed to the organisation of a major event in London with the Area Director of Sales & Marketing - Northern France (Starwood Key Client Event). Worked on Hotelligence for a project with the corporate sales team. Responsible for handling clients’ requests as well as the portfolio of a sales manager during her maternity leave, participating in several client appointments and clients events.

Education

Following
Leonardo Hotels
Berlin, Germany
Novum Group Hotels
Sankt Georg, Hamburg, Germany
Other members
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Melbourne, Australia
Kinga Unduka
Palma, Spain
Caterina Candeloro
Barcelona, Spain
Ida Kusumastuti
Paris, France
Jae-Hong Byun
Paris, France
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