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Talented office assistant with over 3 years working experience providing assistance to managers for the efficient management of the office.
Work Hospitality/Tourism area more than 9 years.
Have the ability to react quickly to difficult situations, work under pressure, well-organized, ability work
with a team. Ability to remain calm during difficult situations or in a very busy environment, flexible, hard-working.
Front Deck Clerck
Opera Suite Hotel - Kentron, Yerevan, ArmeniaOtherMay 2016 - Now · 2 years and 7 months
The duties, tasks, and responsibilities are below: • at any time during Receive guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquiries over the phone, to ensure a superb customer service experience. • Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs, and also make sure that all reservations cancelled are effected immediately to avoid confusion. • Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel. Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference. Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean and tidy at all times to avoid rowdiness. • Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running Report issues of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and satisfaction. To report any maintenance, breakage or cleanliness problems to the relevant manager. • Register Guests/ deal with all the process check-in/ check- out • Count bills and accept payments, give an invoice to guest/ accept payment in cash/ by credit • Preparing Key/Card of the room • Fill mini bar program (if a guest takes a beverage or snack their stay) etc.
ArmenianNative or fluent100%