Inessa Sahakian

Inessa Sahakian

Guest Relation Coordinator at Armenia Marriott Hotel Yerevan
Lives in Yerevan, Armenia

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About me

Talented office assistant with over 3 years working experience providing assistance to managers for the efficient management of the office.
Work Hospitality/Tourism area more than 9 years.

Have the ability to react quickly to difficult situations, work under pressure, well-organized, ability work
with a team. Ability to remain calm during difficult situations or in a very busy environment, flexible, hard-working.

Experience

7 years and 11 months

  • Guest Relation Coordinator

    Armenia Marriott Hotel Yerevan - Yerevan, Armenia

    Administration
    October 2019 - Now · 4 years and 6 months

  • Front Deck Clerck

    Opera Suite Hotel - Yerevan, Armenia

    Reception
    May 2016 - October 2019 · 3 years and 6 months

    The duties, tasks, and responsibilities are below: • at any time during Receive guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquiries over the phone, to ensure a superb customer service experience. • Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs, and also make sure that all reservations cancelled are effected immediately to avoid confusion. • Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel. Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference. Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean and tidy at all times to avoid rowdiness. • Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running Report issues of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and satisfaction. To report any maintenance, breakage or cleanliness problems to the relevant manager. • Register Guests/ deal with all the process check-in/ check- out • Count bills and accept payments, give an invoice to guest/ accept payment in cash/ by credit • Preparing Key/Card of the room • Fill mini bar program (if a guest takes a beverage or snack their stay) etc.

Languages

4 languages

  • Armenian

    Native or fluent

  • English

    Full professional

  • Russian

    Full professional

  • Spanish

    Notions

Personal information

Nationalities

  • Armenian

Connections
Emma Zargaryan
Guest Relation Manager at Opera Suite Hotel Yerevan
Aram Gasparyan
Outlet Manager at THE LUXURY COLLECTION LTD
Following
Selina
Selina
Panama
Wyndham Hotels & Resorts
Wyndham Hotels & Resorts
Parsippany-Troy Hills, NJ, United States
LVMH
LVMH
Paris, France
Other members
Gayane Avchiyan
Yerevan, Armenia
Diana Meliqyan
Yerevan, Armenia
Sergey Karapetyan
Yerevan, Armenia
Sargis Brsoyan
Yerevan, Armenia
Norayr Dallakyan
Salzburg, Austria
View more
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