Ioana Simion

Receptionist/Duty Manager at Mercure Rougemont Hotel
Lives in Romania
over 6 months ago

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Highly motivated and courteous team leader/duty manager with a genuine desire to help others and determined to make a real difference. Providing outstanding customer service and being at ease working in a multi-cultural team and under pressure. Having previous experience in the hospitality industry focusing on front office operations. Efficient multi-tasker, computer literate, with strong attention to detail and results oriented.

Experience

  • Receptionist/Duty Manager

    Mercure Rougemont Hotel - Exeter, United Kingdom

    Front Office reception
    October 2016 - May 2018 · 1 year and 8 months

    • Registering guests, assigning rooms and accommodating special requests. • Preparing timesheets, staff roster, and payroll reports. • Deputising for the Front Office Manager during days off and holidays • Answering telephonic and in-person queries related to hotel services and resolving any issues. • Co-ordinating with all departments to ensure the smooth and efficient running of the operations. • Keeping up to date and up-selling all hotel products, services, and promotional offers. • Training and coaching new employees • Actively promoting the Loyalty program and constantly achieving more than 50 % of the team sign-ups targets. • Increasing performance and quality scores. • Being the first point of contact in case of emergency during the night shifts and conducting Health & Safety procedures including fire walks. •Successfully running End of Day/End of Month audit and settling cards, Micro, cash; producing P & L statement and reports for the following day.

  • Receptionist

    Ferrer Hotels - Palma, Spain

    Front Office reception
    June 2014 - August 2014 · 3 months

    • Preparing reports and official documents • Establishing excellent working relationship with management, employees and customers • Constantly receiving performance appraisals with an outstanding overall performance rating • Implementing the Loyalty Program • Dealing with complaints or special requests in a polite and professional manner • Answering telephone inquiries promptly and transferring calls to • Maximizing revenue and optimizing sales productivity • Maintaining a good level of communication with various departments and providing assistance as required

  • Receptionist

    Ferrer Hotels - Palma, Spain

    Front Office reception
    March 2013 - October 2013 · 9 months

    • Preparing reports and official documents • Establishing excellent working relationship with management, employees and customers • Up-selling excursions, hotel packages and car rentals. • Constantly receiving performance appraisals with an outstanding overall performance rating • Implementing the Loyalty Program • Dealing with complaints or special requests in a polite and professional manner • Answering telephone inquiries promptly and transferring calls to • Maximizing revenue and optimizing sales productivity • Maintaining a good level of communication with various departments and providing assistance as required

  • Trainee

    University College Birmingham - Birmingham, United Kingdom

    F&B other
    October 2011 - May 2012 · 8 months

    • Understanding the procedures of working in a restaurant and three different kitchens. • Producing high standard dishes. • Conducting effective team meetings and organizing an event. • Dealing in a professional manner with different types of customers. • Completing all Health and Safety tasks.

  • Volunteer Team Leader

    Ovidiu RO - Bucharest, Romania

    Other
    June 2007 - June 2012 · 5 years and 1 month

    • Being responsible for the health and safety of children. • Teaching children basic manners, to play and develop their skills. • Organising different types of activities and events. • Producing reports and official documents. • Leading and engaging new volunteers. • Developing strategies to attract sponsorship

Education

  • Hospitality & Tourism Management

    University College Birmingham - Hospitality, Tourism and Culinary Management - Birmingham, United Kingdom

    October 2011 - September 2015

    Modules included: Managing Activities and People, Exploring Services Management, Business Operations, Marketing Management, Strategic Hospitality and Tourism Management, Financial Management, Human Resources for Industry, Rooms Revenue Management Dissertation: The influence of Talent Management on Performance Management in the Hospitality Industry in the United Kingdom. • Pass with Distinction Diploma in Hospitality Industry Studies • BIIAB Level 2 Diploma • Level 2 Awards in Food Safety in Catering

  • Accountancy

    Gheorghe Asachi High School - Bacău, Romania

    September 2007 - June 2011

    • International Baccalaureate Diploma • Level 3 Professional Qualification Certificate- Technician in Economic Activities • Digital Competence Certificate • English Language Skills Certificate

Languages

  • English
    Native or fluent
    100%
  • Spanish
    Native or fluent
    100%
  • Romanian
    Native or fluent
    100%
  • German
    Limited working
    40%
  • French
    Limited working
    40%

Skills

  • A team player
  • Attention to detail
  • COMPUTER LITERATE
  • Energetic and flexible
  • Excellent front of house
  • Excellent guest relation
  • Excellent time management
  • Front office reception
  • Handling pressure
  • Health and safety
  • Hospitality Management
  • Managing people
  • Micros
  • Microsoft Office
  • Night audit
  • Opera
  • People management
  • Result oriented
  • Rooms operations
  • Sales & Marketing
  • Strong hospitality
  • Strong leadership
  • Team Management
  • Tourism
Connections
Joy Bisicchia
Operations Manager at Forbury Roseate
Following
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