Ioana Tutulan

Ioana Tutulan

Assistant Executive Housekeeper at Topaz Hotel
Lives in Saint Paul's Bay, Malta

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About me

I am a person with great experience in the hospitality industry, with proven organizational and managerial skills, adaptable and self-motivated.

Experience

21 years and 6 months

  • Assistant Executive Housekeeper

    Topaz Hotel - Saint Paul's Bay, Malta

    Housekeeping
    March 2013 - Now · 6 years and 11 months

    Duties undertaken included liaising with suppliers, ordering supplies, scheduling staff rotas, assigning tasks, taking disciplinary measures and overseeing budgets. Providing a constant level of quality and the same service to all guests; - Hiring and training of new employees ( room attendants and supervisors) according to work standards, including quality and performance; - Maintaining a working climate and good relationships within the team; - Maintaining the department budget, providing billing summary and spending for all events; - Regular stock take and ordering products from suppliers - Preparation of the weekly schedule according to the occupancy of the hotel rooms; - Planned the review with the Executive House Keeper based on hotel's demands and needs;

  • Housekeeping Floor Supervisor

    Corinthia Hotel St. George's Bay - Saint Julian's, Malta

    Housekeeping
    February 2012 - January 2013 · 1 year

    - Daily organization lists of room cleaning and distribution of staff; - Inspection of guest rooms and public areas; - Coordination of work activities among departments; - Take actions on the various complaints and resolve problems encountered;

  • Housekeeping Room Attendant

    AX Hotels - Saint Paul's Bay, Malta

    Housekeeping
    February 2011 - October 2011 · 9 months

    - Replenished amenities according to the operational standards and attended guest calls, guest-requested/guest complaints; - Ensured security and privacy of guest; - Responsible for the cleanliness and maintenance of the work area;

  • Assistant Manager

    Azoth Ltd - Sector 2, Bucharest, Romania

    Management
    August 2010 - December 2010 · 5 months

    Managed company documents; - Bookkeeping; - Solved management problems; - Developed a project, applied and obtained EU funds

  • Accounts Assistant

    Era Consum Ltd - Sector 3, Bucharest, Romania

    Finance/Accounting
    April 2007 - July 2010 · 3 years and 4 months

    - Bookkeeping; - Bank reconciliation; - Preparations on a cash register; - Payroll

  • Customer Service Officer

    High Real Service Ltd - Sector 1, Bucharest, Romania

    Sales & Marketing
    August 2005 - March 2007 · 1 year and 8 months

    Negotiated for purchasing advertising space in publications; - Concluded contracts; - Created a portfolio of clients and maintained a constructive relationship with them; - Participated in organized delegations for collecting data in the territory; -Organized and participated in international trade fairs;

  • Office Clerk

    Cimex Pryz Ltd - Bucharest, Romania

    Administration & General
    March 1998 - July 2005 · 7 years and 6 months

    - Import of materials for the wood industry, used for finishing furniture which would afterwards be exported; - Organizing storing and managing documents necessary for customs operations and other certain the situation regarding imports requested by Authorities; - Managing relations with the both in Bucharest and the country for closing import/export operations; - Preparing the contracts and maintaining the relationship with over 40 furniture factories; - Drawing up documents for the approval of operating authorizations with Ministries ( Industry/Environment, Health, Commerce, Financial, Administration, Banks );

Education

Currently studying

  • Bachelor in International Hospitality Industry

    Institute of Tourism Studies Malta (ITS) - Luqa, Malta

    October 2018 - Now

  • Housekeeping Operations Theory

    Institute of Tourism Studies - Saint Julian's, Malta

    February 2014 - June 2014

  • Computerized accounting

    National Institute of Research and Development in Informatics, - Bucharest, Romania

    May 1998 - July 1998

  • High School

    High School "Lucian Blaga" - Bucharest, Romania

    September 1992 - August 1995

Languages

3 languages

  • Romanian

    Native or fluent

  • English

    Full professional

  • French

    Limited working

Personal information

Nationalities

  • Romanian

Work Permits

  • European Union

Date of birth

December 18th 1976

Driving License

Yes

Skills

8 skills

  • Charismatic Leadership
  • Deadline-oriented
  • Friendly
  • Listener
  • Multitasking
  • Office 365
  • Responsible
  • team managment
Following
25hours Hotel Company
Hamburg, Germany
International Trainee Network - ITN
Los Angeles, CA, United States
Other members
Martina Fenech Farrugia
Saint Paul's Bay, Malta
Damian Galea
Rabat, Malta
Kristina Schembri
Saint Julian's, Malta
Jemimah Jetson
Saint Julian's, Malta
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