Ionescu Delia

Ionescu Delia

Receptionist at Vikings Gym
Lives in Bucharest, Romania
over 6 months ago

Join Hosco and view Ionescu's full profile, it's free !


As a Hosco member, you will:
  • Make yourself visible to thousands of companies in the hospitality industry'
  • Join a community of 180'000+ students and professionals
  • Learn more with new articles & videos every week on hosco.plus
Join us

A graduate with strong communication and organisational skills gained in more than 10 years of experience in hospitality industry
Lively personality always oriented on costumer satisfaction and on providing a high standard of service
Friendly, courteous, warm and flexible approach with a special ability to handle emergencies and complaints

Experience

  • Receptionist

    Vikings Gym - Bucharest, Romania

    Spa & Wellness
    December 2015 - Now

    Responsible for greeting visitors and clients in a warm and friendly manner Providing information on fees, packages and offers Cashiering Handling calls and solving issues of members Handling general administrative tasks like emailing and faxing written correspondence, distributing parcels and updating calendars Schedule appointments of the new members with the programmer and dietitian

  • P.R. and restaurant superviser

    Confusion Lounge, Verona (Italy) - Bucharest, Romania

    F&B service
    April 2014 - March 2015

    Ability to create a great atmosphere & be a inspirational host Overseeing client bookings & reservations Ensuring the highest standards of food and beverage service Keeping control of food and labour costs Having an in-depth knowledge of the menu and advising costumers on it Dealing with and resolving customer complaints Monitoring sales and then writing informative reports for the restaurant owners

  • Bartender

    JW Marriott Bucharest Grand Hotel - Bucharest, Romania

    F&B service
    March 2010 - October 2013

    Providing a professional, friendly and courteous service to all customers Serving customers from behind the bar, offering advice on drinks Preparing the bar for service, restocking wines and spirits Taking food orders from customers in the seated restaurant area and delivering food and drinks to costumers at tables Dealing with guest complaints in a friendly and efficient manner Ensuring all cash, charge, float and till procedures are carried out in accordance with company policy

  • Barista

    Radisson Blu Hotel, Bucharest (Romania) - Bucharest, Romania

    F&B service
    March 2008 - January 2010

    Ensuring the highest standards of food and beverage service Customer focused, highly organised with the ability to prepare beverages and food to the required standards and ensure the bar area is always clean and organized

  • Barista

    Grand hotel di Rimini - Rimini, Italy

    F&B service
    June 2004 - October 2007

    Working under the general guidance of the F&B Manager, assisting in the smooth running of restaurant and bar area to deliver a high standard of service and customer satisfaction Providing a visible presence to ensure that all customer requests and queries are responded to promptly and effectively Managing a high volume restaurant & improving all controllable costs thereby maximising financial performance Responsible for effectively developing, managing and leading the restaurant team to provide excellent service Dealing with guest complaints in a friendly and efficient manner

  • Hostess - cashier

    Best Western Park Hotel, Bucharest (Romania) - Bucharest, Romania

    F&B service
    February 2003 - June 2004

    Ability to create a great atmosphere & be a inspirational host Overseeing client bookings & reservations Ensuring all cash, charge, float and till procedures are carried out in accordance with company policy Occasionally working at weddings, private parties & conferences

Education

  • Certificate as TV Presenter

    Intact Media Academy - Bucharest, Romania

    March 2015 - November 2015

    IMA Star project participant Live TV presenting horoscope and celebrity news within Morning Journal at Antena 1, Romania Acquiring the necessary knowledge for the studio news activity Making of and editing of reportages and news Preparing entry into broadcasting Informing the public through media

  • Cills Certificate in Italian Language

    "Giosue Carducci" School, Italian classes for foreigners, Verona (Italy) - Bucharest, Romania

    October 2013 - June 2014

    Cills Certificate in Italian B2 level

  • Graduate in economics

    Economy Trade, Tourism and Services, Hyperion University, Bucharest (Romania) - Bucharest, Romania

    October 2007 - July 2010

    Economic Statistics, Public Finances, Accountancy, Management Production, Financial- Economic Analyses, Tourism Economy, Foreign Languages: English and French General Competencies: Knowledge, understanding and using concepts, theories, principles and fundamental methods of investigation and prospecting specific market economy Development and successful implementation of a business plan in trade, tourism and services

  • Romanian Literature, Foreign Languages

    Grigore Moisil" High School, Bucharest (Romania) - Bucharest, Romania

    September 1998 - June 2002

    Intensive English Classes French - second foreign language

Languages

  • Romanian
    Native or fluent
    100%
  • English
    Full professional
    80%
  • Italian
    Full professional
    80%
  • French
    Professional working
    60%

Skills

  • EXCELLENT COMMUNICATION
  • Excellent listener
  • Fluent languages
  • Good eye for details
  • Great team player
  • High brand standards
  • Hospitality to guests
  • Organisational skills
  • Problemsolving
  • Strong costumer service
Connections
Anish Kumar
Customer Service Operations at Hard Rock Cafe
Following
Tangla Brussels
Brussels, Belgium
Other members
Gabriela Penciulescu
Bucharest, Romania
Odette Costoiu
Bucharest, Romania
Liliana Iacob
Sector 3, Bucharest, Romania
Odette Costoiu
Bucharest, Romania
Liliana Iacob
Bucharest, Romania
View 244218 members