Ireen Montalla

Ireen Montalla

Client Service Associate at Orient Exchange Co. LLc
Lives in Dubai, United Arab Emirates
over 6 months ago

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A highly competent and well-experienced professional with diversified and progressive exposure in customer service, marketing, banking and finance. Expertise in handling independently administration. Demonstrated advanced level of proficiency in performing established job role in a comprehensive ranges of constituencies. With the right degree of dynamism, commitment and determination to fast track success. Utilizing broad range of computer software i.e. Office applications and maintaining strict confidentiality of records and documentation. High attention to detail, result driven, good correspondence and excellent communication skills on both internal and external, capable of identifying tools and techniques for maintaining a positive attitude whilst under pressure. Keeping abreast of organizational issues and has a very good understanding of the company plans and objectives.


  • Client Service Associate

    Orient Exchange Co. LLc - Dubai, United Arab Emirates

    Customer Service
    September 2011 - October 2013 · 2 years and 2 months

    Customer service advocates. Works for a bank engaging in international transactions. Deals with exchanging currency. Verify the genuineness of different currency. Provide the updated rates. Handling customer complaints and follow -ups. Ensure accuracy of all transactions to provide customer satisfaction. Products cross-selling. Preparing all the products end of the day report. Reconciling all the cashiers’ book reports. Physically handles cash for both receipts and payments ; Accepts credit cards payments ; Processes telegraphic transfers of various countries ; Processes incoming or outgoing transfers of the emirates or from/to other Gulf countries ; Attends to customers ' inquiries and complaints ; Operation of Western Union terminal .

  • Bank Associate

    Philippine Savings Bank - Makati, Philippines

    Customer Service
    April 2008 - September 2011 · 3 years and 6 months

    Ensure prompt and courteous servicing of client inquiries and transactions. Provide information on Bank products and services to clients. Process all over-the-counter transactions. Approve cash withdrawals or encashment within authority limit. Sort, bundle and transfer all excess cash to officer. Verifies cash as to genuineness and check deposits for any technical deficiencies before posting. Perform balancing of transaction at the end of the day. Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips. Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines. Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents. Enter customers' transactions into computers to record transactions and issue computer-generated receipts. Receive mortgage, loan, or public utility bill payments, verifying payment dates and amounts due. Carry out special services for customers, such as ordering bank cards and checks. Secrecy of number combination for main door of vault, cash vault and ATM. Responsible in reloading of cash in Automated Teller Machine. Submit report of transaction to head office at the end of day. Arrange monies received in cash boxes and coin dispensers according to denomination. Identify transaction mistakes when debits and credits do not balance. Order a supply of cash to meet daily needs. Count, verify, and post armored car deposits. Monitor bank vaults to ensure cash balances are correct.

  • Front Desk Officer

    Montevista Hotspring Resort - Calamba, Philippines

    Front Office reception
    January 2007 - February 2008 · 1 year and 2 months

    Welcome and greet guests with great courtesy. Manage room reservations using a computerized reservations system. Address guests concerns and special requests in a professional and personable manner. Ensure that guests are settled comfortably in their rooms, makes necessary adjustments if needed. Help guests with their things including luggage and other valuables. Get transport for customers and reservations in local restaurants. Answer telephone calls and transfers these to guest rooms. Take and relay telephone messages for hotel guests and others. Prepare bills, handle and process checkouts, take payments. Man the hotels business center and other units if necessary. Communicate with housekeeping and maintenance staff to ensure that great quality service is provided to guests. Deal with complaints and problems. Answer queries of guests about various information and services of the hotel. Do other administrative and hospitable functions assigned from time to time.

  • Administrative Assistant

    Makiling Builders Home Depot - Calamba, Philippines

    Administration & General
    May 2006 - December 2006 · 8 months

    Attendance monitoring. DTR checking and correction. Prepare daily attendance report. Prepares DASR or Detailed Attendance Summary Report. Prepares Perfect Attendance Report Encoding of new hires in the employee listing. Prepare weekly headcount report. Responsible for/to filing for change schedule. Filing of overtime, under time. Prepares Timekeeping Violation Memos Issuance of Timekeeping violations. Conducts orientations to the new employees regarding house rules. Prepare reports such as Incident Violation Report, Sales Promo Violating Company Rules & Regulations. Prepare the nature of separation. Do the computation of Individual Sales Report and Sales Incentive Report. Responsible for dispatching of purchased items for delivery. Responsible for/to transmitting of documents to warehouse such as Sales Invoice, Delivery Receipt, Summary of Sales Transaction and Summary of purchased items for delivery the next day. Prepare the Change Stock Location report on purchased items for delivery if any. Responsible for/to faxing of Sales Invoice of purchased Items for delivery of warehouse for reservation code. Arranging and organizing of documents of purchased items for delivery and for pick-up of the customer. Do the computation of supplies and materials used every month.

  • Store Cashier

    Waltermart Supermarket IGA - Calamba, Philippines

    Customer Service
    December 2005 - April 2006 · 5 months

    Provides customer service through courteous, accurate and efficient processing of customers purchases. Assists customers with problems or concern; contacts store management as appropriate. Assists store management in achieving store appearance and maintenance standards to present a desirable image of the company. Supports store management in the achievement of controllable expenses goals. Completes assigned responsibilities in a timely and effective manner. Informs store management of all items that do not scan. Perform daily work assignments. Responsible in all cash policies to minimize cash loss.


  • Bachelors of Secondary Education

    Laguna State Polytechnic University - Lumban, Philippines

    June 1999 - March 2003


  • English
    Native or fluent
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