Irina Chilchinova

Irina Chilchinova

Student from ESEI
Lives in Barcelona, Spain
over 6 months ago

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Hi, Im Irina, experienced hotelier working in 5* hotels in China, Hong Kong, Maldives and Dubai.
Im studying Master's degree in Digital marketing in ESEI, Barcelona.
Looking for a part time, internship in Barcelona in marketing, front office or guest services departments.

Experience

  • Receptionist

    The Westin Dubai Mina Seyahi Hotel - Dubai, United Arab Emirates

    Front Office reception
    November 2012 - August 2013 · 10 months

    Managed guests check ins, check outs and payments using Opera Property Management system • Up sold guests to a higher room categories and services • Handled guests requests and complaints • Assisted guests with translation in all departments (F&B, Concierge, Medical, Travel...)

  • Guest Services Officer

    Renaissance Harbour View Hotel - Hong Kong

    Guest Relations
    July 2011 - August 2012 · 1 year and 2 months

    Assisted guests with check in and check out • Up sold guests to a higher room categories and services • Received two separate awards for excellent customer service by Hotel General Manager

  • Food & Beverage Management Officer

    Hilton Sanya Resort and Spa - Sanya, China

    F&B service
    May 2010 - December 2010 · 8 months

    Guest Services Manager for all Russian speaking guests in hotel (both F&B and non- F&B related) • Organized communication and language trainings for F&B staff • Managed support of eight F&B outlets and Pool bars • Executed projects, related to department performance, promotions and guest satisfaction • Led the team 5 - 10 people during the events

Education

  • ESEI - Barcelona, Spain

    October 2018 - Now

  • Barnaul Pedagogical University

    September 2004 - July 2009

Languages

  • Russian
    Native or fluent
    100%
  • English
    Native or fluent
    100%

Skills

  • CRM
  • Duty manager
  • Experience in 5* hotels
  • Front Office
  • Great customer service
  • Hotel reception
  • Marketing
  • Market strategy
  • Opera
  • Strong guest care
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