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Hi, Im Irina, experienced hotelier working in 5* hotels in China, Hong Kong, Maldives and Dubai.
Im studying Master's degree in Digital marketing in ESEI, Barcelona.
Looking for a part time, internship in Barcelona in marketing, front office or guest services departments.
The Westin Dubai Mina Seyahi Hotel - Dubai, United Arab EmiratesFront Office receptionNovember 2012 - August 2013 · 10 months
Managed guests check ins, check outs and payments using Opera Property Management system • Up sold guests to a higher room categories and services • Handled guests requests and complaints • Assisted guests with translation in all departments (F&B, Concierge, Medical, Travel...)
Guest Services Officer
Renaissance Harbour View Hotel - Hong KongGuest RelationsJuly 2011 - August 2012 · 1 year and 2 months
Assisted guests with check in and check out • Up sold guests to a higher room categories and services • Received two separate awards for excellent customer service by Hotel General Manager
Food & Beverage Management Officer
Hilton Sanya Resort and Spa - Sanya, ChinaF&B serviceMay 2010 - December 2010 · 8 months
Guest Services Manager for all Russian speaking guests in hotel (both F&B and non- F&B related) • Organized communication and language trainings for F&B staff • Managed support of eight F&B outlets and Pool bars • Executed projects, related to department performance, promotions and guest satisfaction • Led the team 5 - 10 people during the events
ESEI - Barcelona, SpainOctober 2018 - Now
Barnaul Pedagogical UniversitySeptember 2004 - July 2009
RussianNative or fluent100%
EnglishNative or fluent100%
- Duty manager
- Experience in 5* hotels
- Front Office
- Great customer service
- Hotel reception
- Market strategy
- Strong guest care