Irina Levoshko

Irina Levoshko

Senior Sales Associate at 3 J's Gifts,Souvenirs&Excursions
Lives in Malta
over 6 months ago

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  • Senior Sales Associate

    3 J's Gifts,Souvenirs&Excursions - Malta, MT, United States

    Sales & Marketing
    August 2018 - Now · 6 months

    Responsible for answering customer questions and selling products to meet company's sales goals. -help customers identify and purchase products they desire -selling, restocking and merchandising -provide high class customer service and to increase company's growth and revenue through sales maximisation.

  • Team Leader, Spa&Wellness

    One&Only; Reethi Rah, Maldives - Malé, Maldives

    Spa & Wellness
    November 2016 - May 2017 · 7 months

    -Set an example to all team members in daily work, professionalism and standard -Responsible for training and motivation of the reception team -Consistently record guest preferences, accurately updating guest profile and communicating any relevant information to colleagues -To manage guests bookings by staying in contact with GROs and guests directly,create spa&fitness itineraries for guests prior to the arrival to ensure the delivery of requested services -To keep spa duty managers and therapists informed in case of difficult/special requirement for bookings by using guest consultation and direct communication. -Project an image of courteousness and hospitality while handling the guests at all times.

  • Spa Receptionist

    One&Only; Reethi Rah, Maldives - Malé, Maldives

    Spa & Wellness
    November 2015 - November 2016 · 1 year and 1 month

    Key Duties and Responsibilities: -To administer all guest entering the spa, ensure the fluent flow of welcoming, consultation procedure,welcome refreshments and to guide guests to the changing area. -To provide guests with the correct information regarding spa services and products so as to assist with recommendations. -To conduct spa tour for guest as required. - To schedule reservations of spa, fitness and beauty services for guests and monitor the availability of treatments and staff to ensure prompt service according to the relevant skills of the therapists. - To organize scheduling to maximize the use of time and profitability whilst ensuring that the guests’ needs are of first importance. -Administer all billing procedures at the reception desk and the correct reconciliation of funds at the close of each shift and at the end of the day’s work.

  • Spa Receptionist

    Aktia Lounge Hotel & Spa - Stalida, Greece

    Spa & Wellness
    June 2015 - August 2015 · 3 months

    My role included such key responsibilities as: - Receive and give a warm welcome to the spa guests; - Respond to clients' requests; - Sell and promote spa products and services among hotel guests; - Schedule appointments; - Answer all incoming calls; - Conduct confirmation calls; - Conduct check-in, check-out and payment procedures; - Ensure that the reception area is clean and good looking the whole time; - Manage client profiles; - Prepare daily reports; - Assist in the development and updating of the spa menu; - Coordinate the work of the staff; -Making sure the guests feel comfortable and at ease (serving tea/water); - Assist the manager in managing all the aspects of the spa.

  • Spa receptionist

    Aktia Lounge Hotel & Spa - Stalida, Greece

    Spa & Wellness
    June 2014 - September 2014 · 4 months

    - Greeting customers; - Scheduling appointments; - Providing clients with the information on spa services and giving tours of the spa facility; - Cashiering; - Notifying staff members of any customer cancellations or the arrival of unscheduled visitors, answering the telephone; - Preparation and distribution of promotional materials among hotel guests.


  • Planning and Management of Tourism Systems

    Università degli studi di Bergamo - Bergamo, Italy

    October 2014 - February 2015

    Erasmus exchange program for 5 months. General Italian Course; Cultural Studies in Tourism; IT for Tourism Managers; English for Tourism.

  • Master's Degree in Wellness and Spa Service Design and Management

    University of Tartu - Pärnu College - Pärnu, Estonia

    September 2012 - August 2016

    • Society and Wellness: Principles of Sustainable Development, Wellness History and Philosophy, Creative Economy and Wellness • Individuals and Wellness: Customer Behavior, Human Resource Management for Wellness and Hospitality, Wellness and Spa Service Quality Management • Tourism and Wellness: Wellness and Health Tourism, Spa Treatments and Nutrition, Leisure and Recreation • Business and Wellness: Strategic and Financial Management, Wellness and Spa Service Design and Marketing, Wellness and Spa Entrepreneurship and Innovation

  • BA in the English Language Teaching and Psychology

    the Belarusian State Pedagogical University - Minsk, Belarus

    September 2005 - June 2010


  • English
    Native or fluent
  • Russian
    Native or fluent
  • Italian
    Professional working
John S Lohr
Director of Development - School Relations at Hosco
Mihai Lițoiu
Sales Executive at Radisson Blu Hotel, Bucharest
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