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I have 5+ years of hospitality experience including 5-star resort in the Middle East (Anantara Al Jabal Al Akhdar, Sultanate of Oman). Skilled at working with MS Office (Word, Excel, PowerPoint) and Opera, Micros, dealing with customer complaints and reviews, working in a multitasking environment under the pressure, working independently with great attention to details. Currently located in Dubai under the sponsored visa.
Provence Restaurant - Turks and Caicos IslandsF&B serviceOctober 2017 - March 2018 · 6 months
Opened the restaurant starting with the pre-opening, set up all the operation procedures, POS system, consolidates the wine list, recruited and trained 20+ staff on customer service skills and F&B knowledge; Coordinated the operation of the restaurant during shifts (breakfast and lunch – as a deli café and dinner as a fine dining experience); Responded to customer queries and complaints Increased sales by using upselling technics on food and beverages as well as offering advice about the menu with pairing wine choice; Overhauled an inventory for the Wine, Liquor and other supplies and ordering system to create a more cost-effective way; Created the SOP’s, Handbook, Contracts for the employees, daily / weekly / monthly reports on budget forecast, sales and revenue;
Personal Assistant to General Manager
Anantara Al Jabal Al Akhdar Resort - Nizwa, OmanAdministration & GeneralNovember 2015 - March 2017 · 1 year and 5 months
Managed GMs and some Head of Departments professional calendars of the projects from pre-opening phase of the hotel till the full opening and operation of the hotel; Attended Board of Directors meetings and was the point of contact for Directors; Assisted OPEX (Operational Excellence) Manager in performing the projects as well as focusing on Brand Standard Compliance, Rolled-out of new initiatives, communication with guests; Interacted with guests upon check-in and check-out to ensure these experiences run smoothly; Was part of the team responsible for driving the NPS score and online reviews as well as responded to online and email reviews on behalf of GM; Raised NPS up to score 80 in a month; Compiled financial various reports for management; Carried out Manager on Duty shifts on a weekly basis (2-3 times a month); Collaborated with the F&B department and actively assisted them in operation and event management; Hold CSR (Corporate Social Responsibility) duties: Carried out duties in accordance with Power and Water safety, environmental and quality policy, corporate values and strategies.
Assistant Restaurant Manager
Park Inn by Radisson - Petrozavodsk, RussiaF&B serviceMay 2014 - October 2015 · 1 year and 6 months
Trained 40+ staff on customer service and F&B knowledge, evaluated employees’ performance using a set of company standards, launched incentive programs for employee’s motivation, regulated day to day business operations, and resolved customer issues by maximizing guest's satisfaction; Generated and analysed reports: food costs, drink costs, monthly trends in food and beverage, trends in revenue etc.; Acted as Assistant to F&B Manager during leave periods of the HOD; Assisted marketing department in preparation of SMM plan for the Restaurant and Conference areas as well as SWOT analysis and Event calendar; Oversaw customer bookings, special requests, organised roasters
Personal Assistant to General Manager
Park Inn by Radisson - Petrozavodsk, RussiaAdministration & GeneralJanuary 2013 - April 2014 · 1 year and 4 months
Was a part of the Pre-opening team of the Hotel; Oversaw the Grand Opening celebration arrangements; Arranged travels, visas and accommodation for GM and accompanied HOD’s; Translated meetings and appointments (Russian-English and vice versa) at all levels of seniority; Served as an administrative liaison for all positions reporting to the General Manager projects towards achieving goals and missions of the company; Handled incoming and outgoing correspondence, including email, faxes post; responded on behalf of the management; Carried out Manager on Duty role on a weekly basis. Responsible Business (Corporate Social Responsibility) Coordinated RB program (a program aimed to Cary for the health and safety of our staff and guests, to act according to the highest ethical principles and to perform the company contribution into our community), implemented RB activities and trained 200+ hotel employees;
State Karelian Pedagogic University - Petrozavodsk, RussiaJune 2005 - June 2011
Teacher of English and French as foreign languages
RussianNative or fluent100%
EnglishNative or fluent100%
- Attention to details
- Customer sevice
- Food and Beverage Service
- Knowledge in MS office
Certified Yoga Teacher with 200-hour Certificated recognized by Worldwide Yoga Alliance