Irina Zakharova

Irina Zakharova

Assistant Manager - Guest Relations at Park Hyatt Abu Dhabi Hotel
Lives in Abu Dhabi, United Arab Emirates
over 6 months ago

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Enthusiastic, highly resourceful and passionate hospitality graduate looking for a new challenge in Rooms Division.

Experience

  • Assistant Manager - Guest Relations

    Park Hyatt Abu Dhabi Hotel - Abu Dhabi, United Arab Emirates

    Front Office reception
    September 2017 - Now · 1 year and 4 months

  • Front Office /Guest Relations Supervisor

    Park Hyatt Abu Dhabi Hotel - Abu Dhabi, United Arab Emirates

    Front Office reception
    April 2016 - September 2017 · 1 year and 6 months

    Managing team on shift, ensuring smooth daily operations, proper room allocation and balanced inventory, Resolving guest issues & complaints, creating strong connections and a wow factor, handling VIPs and anticipating their needs.

  • Rooms Division Manager in Training

    The Leading Hotels of the World - Washington, DC, United States

    Front Office reception
    August 2014 - September 2015 · 1 year and 2 months

    During my rotational programme I was working as a Front Desk Agent and Supervisor for 6 months, having held the duties of check-in and -out, room assignment, flatlining, upselling, training new employees, preparation of VIP amenities and guest services; I also held duties of Housekeeping Supervisor for 2 months, Night Auditor and Manager on Duty for 2 months and Reservations and Revenue Trainee for 2 months.

  • Front Desk Intern

    Grand Hyatt Beijing - Beijing, China

    Front Office reception
    June 2013 - December 2013 · 7 months

    My duties involved performance of day-to-day operations, guest relations, upselling and enrollment the guests to loyalty programme, I also was able to assist the Front Desk manager in creating rooming lists and greeting Russian and Ukrainian political delegations and interpreting.

  • Front Desk Intern

    Grand Hotel du Lac - Vevey, Switzerland

    Front Office reception
    July 2012 - December 2012 · 6 months

    During this training I acquired a Front Office training in terms of preparing individual and group arrivals, handling departures, performing check-in, check-out, rooming and concierce procedures within the standards of LQA; creating reservations and proceeding with rooms distribution; billing inhouse guests and preparing invoices for the corresponding TOs; building close relations with clients and handling customer complaints.

  • Rotational training, F&B and Rooms

    Magic Circus Hotel at Disneyland Paris - Paris, France

    Human Resources
    June 2011 - December 2011 · 7 months

    During this training I held various roles and duties: F&B: Waitress for buffet & a la carte restaurant, banqueting, room service attendant Front Office: Front Desk Agent, concierge, night auditor

Education

  • BA (Hons) Hospitality and Events Management

    The University of Derby Centre for Contemporary Hospitality and Tourism Management - Buxton, United Kingdom

    January 2014 - December 2014

    GPA 3.5, final average score 70, awarded with First Class Honors

  • Swiss Higher Diploma in Hospitality and Events Management

    SHMS Swiss Hotel Management School - Leysin, Switzerland

    February 2010 - May 2013

    GPA 3.5, awarded with Honors

  • Business Foundation

    St. Andrews College - Cambridge, United Kingdom

    August 2009 - May 2010

    Average score 89%, awarded with Distinction with Honors

  • High School Certificate

    Secondary School 8 - Novoshakhtinsk, Russia

    August 1999 - May 2009

    High school certificate, awarded with Silver Medal (Distinction)

Languages

  • Russian
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • French
    Professional working
    60%
  • German
    Limited working
    40%
  • Chinese
    Notions
    20%

Other

  • Facebook Marketing

    Facebook Marketing

  • Sports

    Sports

Connections
Jennifer Rondon
Reservations Agent acting as Reservations Supervisor at Banana Island Resort Doha by Anantara
Gautam Majumdar
food and beverage manager at gujral group of hotels and restaurants ltd
RAJU SOOMANEY
FINANCIAL CONTROLLER at HOTEL AMBASSADOR
View 11 connections
Following
Rosewood Abu Dhabi
Abu Dhabi, United Arab Emirates
Jumeirah at Saadiyat Island Resort
Saadiyat Island, Abu Dhabi, United Arab Emirates
Fairmont Bab Al Bahr, Abu Dhabi
Abu Dhabi, United Arab Emirates
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Abu Dhabi, United Arab Emirates
Benjamin Hedlund
Leysin, Switzerland
View 73316 members