Join Hosco and view Irina's full profile, it's free !
As a Hosco member, you will:
- Make yourself visible to thousands of companies in the hospitality industry'
- Join a community of 180'000+ students and professionals
- Learn more with new articles & videos every week on hosco.plus
Enthusiastic, highly resourceful and passionate hospitality graduate looking for a new challenge in Rooms Division.
Assistant Manager - Guest Relations
Park Hyatt Abu Dhabi Hotel - Abu Dhabi, United Arab EmiratesFront Office receptionSeptember 2017 - Now · 1 year and 4 months
Front Office /Guest Relations Supervisor
Park Hyatt Abu Dhabi Hotel - Abu Dhabi, United Arab EmiratesFront Office receptionApril 2016 - September 2017 · 1 year and 6 months
Managing team on shift, ensuring smooth daily operations, proper room allocation and balanced inventory, Resolving guest issues & complaints, creating strong connections and a wow factor, handling VIPs and anticipating their needs.
Rooms Division Manager in Training
The Leading Hotels of the World - Washington, DC, United StatesFront Office receptionAugust 2014 - September 2015 · 1 year and 2 months
During my rotational programme I was working as a Front Desk Agent and Supervisor for 6 months, having held the duties of check-in and -out, room assignment, flatlining, upselling, training new employees, preparation of VIP amenities and guest services; I also held duties of Housekeeping Supervisor for 2 months, Night Auditor and Manager on Duty for 2 months and Reservations and Revenue Trainee for 2 months.
Front Desk Intern
Grand Hyatt Beijing - Beijing, ChinaFront Office receptionJune 2013 - December 2013 · 7 months
My duties involved performance of day-to-day operations, guest relations, upselling and enrollment the guests to loyalty programme, I also was able to assist the Front Desk manager in creating rooming lists and greeting Russian and Ukrainian political delegations and interpreting.
Front Desk Intern
Grand Hotel du Lac - Vevey, SwitzerlandFront Office receptionJuly 2012 - December 2012 · 6 months
During this training I acquired a Front Office training in terms of preparing individual and group arrivals, handling departures, performing check-in, check-out, rooming and concierce procedures within the standards of LQA; creating reservations and proceeding with rooms distribution; billing inhouse guests and preparing invoices for the corresponding TOs; building close relations with clients and handling customer complaints.
Rotational training, F&B and Rooms
Magic Circus Hotel at Disneyland Paris - Paris, FranceHuman ResourcesJune 2011 - December 2011 · 7 months
During this training I held various roles and duties: F&B: Waitress for buffet & a la carte restaurant, banqueting, room service attendant Front Office: Front Desk Agent, concierge, night auditor
BA (Hons) Hospitality and Events Management
The University of Derby Centre for Contemporary Hospitality and Tourism Management - Buxton, United KingdomJanuary 2014 - December 2014
GPA 3.5, final average score 70, awarded with First Class Honors
Swiss Higher Diploma in Hospitality and Events Management
SHMS Swiss Hotel Management School - Leysin, SwitzerlandFebruary 2010 - May 2013
GPA 3.5, awarded with Honors
St. Andrews College - Cambridge, United KingdomAugust 2009 - May 2010
Average score 89%, awarded with Distinction with Honors
High School Certificate
Secondary School 8 - Novoshakhtinsk, RussiaAugust 1999 - May 2009
High school certificate, awarded with Silver Medal (Distinction)
RussianNative or fluent100%
EnglishNative or fluent100%