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Aloft Hotels - Dubai, United Arab EmiratesAdministration & GeneralNovember 2017 - Now · 1 year and 2 months
Organize and maintain the General Manager’s calendar. Schedule appointments, and coordinate logistics for executive meetings and provide meeting support. Process expense reports and invoices. Manage internal files and databases including licenses and confidential documents. Assist in events management and provide marketing support to Assistant Marketing Manager. Manage the hotel's CRM thru Medallia (guestVoice), TripAdvisor, Booking.com and Google My Business. Analysing and documenting guests feedback and corresponding to reviews which improved problem resolution and overall score by 20%.