Irma Medel

Irma Medel

Senior Administrative Assistant at Macquarie Group
Lives in Dubai, United Arab Emirates
over 6 months ago

Join Hosco and view Irma's full profile, it's free !

As a Hosco member, you will:
  • Make yourself visible to thousands of companies in the hospitality industry'
  • Join a community of 180'000+ students and professionals
  • Learn more with new articles & videos every week on
Join us

Senior Administrator with diverse and progressive experience planning and directing executive-level administrative affairs and support. Skilled in all aspects of executive administration including calendar and schedule management; travel, accommodation and visa arrangements; correspondence preparation and distribution; meeting preparation and documentation of minutes; equipment requisition and purchase; general expense preparation and invoice management.

Strong organizational and communication skills with the ability to independently plan and manage diverse business relationships. A multitude of versatile skills transfer into any administrative setting to create and maintain high levels of productivity. Proven record of success increasing efficiency and reducing expenses. Accustomed to fast-paced, high-pressure positions; demonstrated ability to prioritize multiple tasks, meet deadlines and provide quality service.


  • Senior Administrative Assistant

    Macquarie Group - Makati, Philippines

    Administration & General
    September 2012 - July 2017 · 4 years and 11 months

    Report to the Division Director/ Chief Executive for Manila; provide efficient administrative support to Executives – Division Director and Senior Leadership Team and the Technology Division Resource Team; manage administrative processes such as travel coordination, visa processing, purchasing and office equipment maintenance, invoice processing & expense management. • Extensive and complex diary management of Division Director working across various time zones ensuring effective scheduling of meetings/ appointments. • Coordination of meeting include venue organization, WebEx, Video Conference set-up, catering requirement, AV equipment and other requirements ensuring smooth flow of meeting. • Liaises with local service providers/ vendors to ensure the continued operation of services supplied to the facility. • Organize invoices for the operation of office verifying goods/services have been received; obtain proper signatures and coordinate processing of payment.

  • Duty Manager

    Midas Hotel & Casino, Philippines - Valenzuela, Philippines

    Rooms division
    February 2012 - August 2012 · 7 months

    Report directly to Front Office Manager; Act as a Shift Manager who oversees FO Shift – Reception, Concierge and Transport Service ensuring smooth and efficient operations. • Act as Guest Services Manager; Inspect all blocked rooms prior to guest arrivals ensuring everything is in order and amenities are in place; Always making sure to exceed guests’ expectations and delight them with personalized service. • Ensures complaints/issues are resolved during the shift and follows through. • Inspects public areas and makes recommendations for improvement. • Act as Night Manager who oversees the Hotel; Acts as Chief Auditor in rotating night shifts; -Prepare daily Management Dashboard for Management Committee Meeting.

  • Department Manager

    St. Luke's Medical Center - Taguig, Philippines

    October 2009 - August 2011 · 1 year and 11 months

    Report to VP of Finance; Provide overall direction and management of the Admissions Department ensuring timely and efficient front-end operations. Ensure all Patients who are being admitted are properly cared for making sure the Patient’s first-hand experience in Admission is seamless and trouble-free. • Formulate and implement policies, set up guidelines for proper disposition of responsibilities. • Efficiently directs major functions such as staffing, development of work systems and procedures to achieve the objectives of the department ensuring smooth flow of operations. • Improved patient flow through efficient bed management for a 610 Hospital Beds within 5 points of entry (Emergency Room, Maternity, O.R., Doctor’s Clinic, Wellness Department). • Reduce waiting time in Admitting patients by 30% through root-cause analysis and process improvement. • Maintain current policy/ procedure manuals; ensure updates are made quarterly. • Collaborate with Hospital Leadership Team to address patient complaints/ issues.

  • Front Office Manager

    Parque Residence H - Muntinlupa, Philippines

    Rooms division
    April 2008 - September 2009 · 1 year and 6 months

    Report directly to Resident Manager; Provide overall direction of Front Office Department ensuring smooth flow of operations of Front Desk and Guest Relations, Concierge and Transport to aim guest satisfaction rate of 100%. • Check/inspect all arrival guest rooms are clean and amenities are in place to ensure Guests’ stay is grand and exceed their expectations. • Maximize room revenue and occupancy by reviewing daily status report of rooms through collaboration with Department Executives. • Analyze rate variance, monitor credit report and maintain close observation of daily house count. • Prepare Daily Management Report to discuss in Daily Executive Briefing.

  • Service Leader - Executive Floor

    Shangri-La Hotels and Resorts - Hong Kong

    Rooms division
    May 2003 - July 2007 · 4 years and 3 months

    Provide personalized and a high standard of quality service to VIP guests in the Executive Floor. • Handle VIP guest services such as check-in and check-out, secretarial work, purser and butler, mail and information, airline reservation/confirmation, food and beverage service, transmitting fax, handling of messages, transportation arrangements, city tours and restaurant reservations.


  • BS in Biology

    Centro Escolar University - Manila, Philippines

    June 1990 - March 1995


  • English
    Native or fluent


  • Confidential Correspondence & Data
  • Efficiency Improvements
  • Events Planning & Coordination
  • Executive Management and Support
  • Executive Travel & Itinerary Arrangements
  • Expense Management
  • High Volume Schedule Maintenance
  • Microsoft Office proficiency
  • Prioritize & Execute Tasks
  • Purchase & Inventory
  • Research and Reporting
  • Schedule Coordination & Maintenance
  •  Time Management & Prioritization
Khan Khans
duty Maneger at Marco Polo Hotels - Hong Kong
Novotel World Trade Centre
Dubai, United Arab Emirates
Jumeirah Group
Dubai, United Arab Emirates
Private Villa Dubai (Grosvenor House)
Dubai, United Arab Emirates
Other members
Melchor Jumangit
Dubai, United Arab Emirates
Evans Febrinaldo
Dubai, United Arab Emirates
Waris Saeed
Dubai, United Arab Emirates
Rachel Esponilla
Dubai, United Arab Emirates
Vikas Rawat
Dubai, United Arab Emirates
View 84148 members