Irma Medel

Irma Medel

Senior Administrative Assistant at Macquarie Group
Lives in Dubai, United Arab Emirates
over 6 months ago

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Senior Administrator with diverse and progressive experience planning and directing executive-level administrative affairs and support. Skilled in all aspects of executive administration including calendar and schedule management; travel, accommodation and visa arrangements; correspondence preparation and distribution; meeting preparation and documentation of minutes; equipment requisition and purchase; general expense preparation and invoice management.

Strong organizational and communication skills with the ability to independently plan and manage diverse business relationships. A multitude of versatile skills transfer into any administrative setting to create and maintain high levels of productivity. Proven record of success increasing efficiency and reducing expenses. Accustomed to fast-paced, high-pressure positions; demonstrated ability to prioritize multiple tasks, meet deadlines and provide quality service.

Experience

  • Senior Administrative Assistant

    Macquarie Group - Makati, Philippines

    Administration & General
    September 2012 - July 2017 · 4 years and 11 months

    Report to the Division Director/ Chief Executive for Manila; provide efficient administrative support to Executives – Division Director and Senior Leadership Team and the Technology Division Resource Team; manage administrative processes such as travel coordination, visa processing, purchasing and office equipment maintenance, invoice processing & expense management. • Extensive and complex diary management of Division Director working across various time zones ensuring effective scheduling of meetings/ appointments. • Coordination of meeting include venue organization, WebEx, Video Conference set-up, catering requirement, AV equipment and other requirements ensuring smooth flow of meeting. • Liaises with local service providers/ vendors to ensure the continued operation of services supplied to the facility. • Organize invoices for the operation of office verifying goods/services have been received; obtain proper signatures and coordinate processing of payment.

  • Duty Manager

    Midas Hotel & Casino, Philippines - Valenzuela, Philippines

    Rooms division
    February 2012 - August 2012 · 7 months

    Report directly to Front Office Manager; Act as a Shift Manager who oversees FO Shift – Reception, Concierge and Transport Service ensuring smooth and efficient operations. • Act as Guest Services Manager; Inspect all blocked rooms prior to guest arrivals ensuring everything is in order and amenities are in place; Always making sure to exceed guests’ expectations and delight them with personalized service. • Ensures complaints/issues are resolved during the shift and follows through. • Inspects public areas and makes recommendations for improvement. • Act as Night Manager who oversees the Hotel; Acts as Chief Auditor in rotating night shifts; -Prepare daily Management Dashboard for Management Committee Meeting.

  • Department Manager

    St. Luke's Medical Center - Taguig, Philippines

    Finance/Accounting
    October 2009 - August 2011 · 1 year and 11 months

    Report to VP of Finance; Provide overall direction and management of the Admissions Department ensuring timely and efficient front-end operations. Ensure all Patients who are being admitted are properly cared for making sure the Patient’s first-hand experience in Admission is seamless and trouble-free. • Formulate and implement policies, set up guidelines for proper disposition of responsibilities. • Efficiently directs major functions such as staffing, development of work systems and procedures to achieve the objectives of the department ensuring smooth flow of operations. • Improved patient flow through efficient bed management for a 610 Hospital Beds within 5 points of entry (Emergency Room, Maternity, O.R., Doctor’s Clinic, Wellness Department). • Reduce waiting time in Admitting patients by 30% through root-cause analysis and process improvement. • Maintain current policy/ procedure manuals; ensure updates are made quarterly. • Collaborate with Hospital Leadership Team to address patient complaints/ issues.

  • Front Office Manager

    Parque Residence H - Muntinlupa, Philippines

    Rooms division
    April 2008 - September 2009 · 1 year and 6 months

    Report directly to Resident Manager; Provide overall direction of Front Office Department ensuring smooth flow of operations of Front Desk and Guest Relations, Concierge and Transport to aim guest satisfaction rate of 100%. • Check/inspect all arrival guest rooms are clean and amenities are in place to ensure Guests’ stay is grand and exceed their expectations. • Maximize room revenue and occupancy by reviewing daily status report of rooms through collaboration with Department Executives. • Analyze rate variance, monitor credit report and maintain close observation of daily house count. • Prepare Daily Management Report to discuss in Daily Executive Briefing.

  • Service Leader - Executive Floor

    Shangri-La Hotels and Resorts - Hong Kong

    Rooms division
    May 2003 - July 2007 · 4 years and 3 months

    Provide personalized and a high standard of quality service to VIP guests in the Executive Floor. • Handle VIP guest services such as check-in and check-out, secretarial work, purser and butler, mail and information, airline reservation/confirmation, food and beverage service, transmitting fax, handling of messages, transportation arrangements, city tours and restaurant reservations.

Education

  • BS in Biology

    Centro Escolar University - Manila, Philippines

    June 1990 - March 1995

Languages

  • English
    Native or fluent
    100%

Skills

  • Confidential Correspondence & Data
  • Efficiency Improvements
  • Events Planning & Coordination
  • Executive Management and Support
  • Executive Travel & Itinerary Arrangements
  • Expense Management
  • High Volume Schedule Maintenance
  • Microsoft Office proficiency
  • Prioritize & Execute Tasks
  • Purchase & Inventory
  • Research and Reporting
  • Schedule Coordination & Maintenance
  •  Time Management & Prioritization
Connections
Khan Khans
duty Maneger at Marco Polo Hotels - Hong Kong
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