Islam Galal

Islam Galal

Guest service agent at Fraser Suites Dubai
Lives in Dubai, United Arab Emirates
over 6 months ago

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First of all I would like to thank you for giving me opportunity to introduce my self,

My name is Islam Galal from Egypt, I have 5 years experience in hospitality industry

I graduated from High Institute of social work, Bachelor's Degree.

Experience

  • Guest service agent

    Fraser Suites Dubai - Dubai, United Arab Emirates

    Front Office reception
    May 2015 - Now

    Efficient telephone operating Acting as a team leader Assisting in the operation of all Front Office departments Check in and out procedures in a friendly and efficient manner Forward passport information of hotel guest on the day of their arrival, via scan and information sheet, by online CID police department system within 2 hours of check-in. File all passport copies by day and hand it over to the front desk Answered an average of 100 calls per day by addressing customer enquiries , solving problems and providing new product information. Handled high-volume daily paperwork and cooperated with the accounting departments regarding invoicing and shipping problems. Developed a reputation as an efficient service provider with high levels of accuracy. Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Education

  • Bachelor

    High Institute of social work - Egypt

    June 2004 - June 2008

Languages

  • English
    Native or fluent
    100%
  • Arabic
    Native or fluent
    100%

Skills

  • Computer knowledge
  • Creative problem solver
  • Guest Services
  • Hospitality background
  • Quick learner
  • Staff-training
  •  Strategic sales knowledge
  • Team Building

Other

  • Employee of the month

    Role Model of the month August 2016

    Capture.GIF role.GIF
Connections
Mujeeb Rahman
Bellman at Fraser Suites Dubai
Raja Faizan Ali Asmat
Food and Beverage Assistant at Hassan Events Organizers (HASSAN Builders Pvt. Ltd.)
Temitope Blessing
Guest Service Agent at Waldorf Astoria Dubai Palm Jumeirah
Following
Sofitel Dubai The Palm Resort & Spa
Dubai, United Arab Emirates
First Central Hotel Suites
Dubai, United Arab Emirates
Other members
Sabin Dhimal
Dubai, United Arab Emirates
Mahmoud Marouf Metwaly
Dubai, United Arab Emirates
SAYAD AZHARUDDIN
Dubai, United Arab Emirates
Islam Galal
Dubai, United Arab Emirates
Ahmed Fathi
Dubai, United Arab Emirates
View 313293 members