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First of all I would like to thank you for giving me opportunity to introduce my self,
My name is Islam Galal from Egypt, I have 5 years experience in hospitality industry
I graduated from High Institute of social work, Bachelor's Degree.
Guest service agent
Fraser Suites Dubai - Dubai, United Arab EmiratesFront Office receptionMay 2015 - Now · 3 years and 9 months
Efficient telephone operating Acting as a team leader Assisting in the operation of all Front Office departments Check in and out procedures in a friendly and efficient manner Forward passport information of hotel guest on the day of their arrival, via scan and information sheet, by online CID police department system within 2 hours of check-in. File all passport copies by day and hand it over to the front desk Answered an average of 100 calls per day by addressing customer enquiries , solving problems and providing new product information. Handled high-volume daily paperwork and cooperated with the accounting departments regarding invoicing and shipping problems. Developed a reputation as an efficient service provider with high levels of accuracy. Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
High Institute of social work - EgyptJune 2004 - June 2008
EnglishNative or fluent100%
ArabicNative or fluent100%
- Computer knowledge
- Creative problem solver
- Guest Services
- Hospitality background
- Quick learner
- Strategic sales knowledge
- Team Building
Employee of the month
Role Model of the month August 2016