Islam Galal

Islam Galal

Guest service agent at Fraser Suites Dubai
Lives in Dubai, United Arab Emirates
over 6 months ago

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First of all I would like to thank you for giving me opportunity to introduce my self,

My name is Islam Galal from Egypt, I have 5 years experience in hospitality industry

I graduated from High Institute of social work, Bachelor's Degree.


  • Guest service agent

    Fraser Suites Dubai - Dubai, United Arab Emirates

    Front Office reception
    May 2015 - Now · 3 years and 9 months

    Efficient telephone operating Acting as a team leader Assisting in the operation of all Front Office departments Check in and out procedures in a friendly and efficient manner Forward passport information of hotel guest on the day of their arrival, via scan and information sheet, by online CID police department system within 2 hours of check-in. File all passport copies by day and hand it over to the front desk Answered an average of 100 calls per day by addressing customer enquiries , solving problems and providing new product information. Handled high-volume daily paperwork and cooperated with the accounting departments regarding invoicing and shipping problems. Developed a reputation as an efficient service provider with high levels of accuracy. Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.


  • Bachelor

    High Institute of social work - Egypt

    June 2004 - June 2008


  • English
    Native or fluent
  • Arabic
    Native or fluent


  • Computer knowledge
  • Creative problem solver
  • Guest Services
  • Hospitality background
  • Quick learner
  • Staff-training
  •  Strategic sales knowledge
  • Team Building


  • Employee of the month

    Role Model of the month August 2016

    Capture.GIF role.GIF
Temitope Blessing
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