Itamar JI Berna Guadarrama

Itamar JI Berna Guadarrama

Waiter/Waitress at Condes Hotels- Grupo Cardaso
Lives in Barcelona, Spain

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About me

I am a passionate professional in the Hotel & Restaurant Industry.
I've been specialized in Housekeeping Dept even if I've been working also in Catering Services, Food& Beverage Departments, Reception, Bar & Events.

Actually, I am looking for a New Opportunity in the industry.

My mother language is Spanish and also I use to work most of the time in English, Italian, French, and Catalan.

I'm an enthusiastic & creative professional in Hospitality and Tourism willing to incorporate experience, become an asset to the management & continue growing my expertise.
* Specialized in Housekeeping Management, Catering, F&B, Reception & Events by the 5*-5*Gl * Fluent in English, Italian, French, Catalan.
Previous duties:
- Inspect to ensure quality standards & Comply with quality assurance expectations
- Run sold room reports, verify room status, determine discrepant rooms, prioritize room
cleaning, and update the status of departing guest rooms.
- Assist Housekeeping management in managing daily activities: hiring, training, scheduling,
evaluating, counseling, disciplining, motivating&coaching employees.
- Act as a liaison to coordinate the efforts of Hkp, Engineering, Front Desk, and Laundry.
- Perform other reasonable job duties as requested.
- Follow all company and safety and security policies and procedures.


Profesional motivada, creativa, dispuesta a ser un activo para la gestión gracias a la experiencia previa en los departamentos de Housekeeping, A&B, Room Division, Bar y Eventos (Catering), Reservas.
Dotes de liderazgo y habilidades para trabajar en equipo, capacidad analítica y orientación al cliente. Orientada a resultados y en toma de decisiones con criterio y autonomía.
· Formación: Turismo + Admón. Hoteles&Restaurantes.
· Idiomas: Inglés, Italiano, Francés & Catalán.
· Ofimática: Paquete Office, OPERA, Tesipro, Protel.
· Experiencia mín. de 7-10 años en Hoteles 4*S, 5* & 5*GL.
· Puntual, honesta, trabajadora, fiable. Con disposición de colaborar con otros departamentos para llevar a término los objetivos, satisfaciendo expectativas de jefes, huéspedes y colaboradores.
He desarrollado mi profesión en México, Kenia, Italia, España, Austria, Rumania y Tailandia; desempeñando funciones básicas hasta niveles de Dirección. Particpado en procesos de apertura de dos hoteles de 4*S y 5*GL y estándares en el Depto. de HKP y reapertura 5*GL.

Experience

11 years and 3 months

  • Waiter/Waitress

    Condes Hotels- Grupo Cardaso - Barcelona, Spain

    F&B service
    May 2019 - December 2019 · 8 months

    Camarera temporada verano en la Terraza Alaire ubicada en Hotel Condes Barcelona 4*(Mallorca - Psg de Gracia) con un alto volumen de trabajo. Camarera temporada Otoño en el Restaurante Gastronómico Fonda España, liderado por el Chef Martín Berasategui ubicado en el emblemático Hotel España

  • Content Management Specialist

    CCC Barcelona Digital Services, S.L.U - Barcelona, Spain

    Communication
    December 2018 - May 2019 · 6 months

    Screen and review reported Mexican social media content according to guidelines Research, prevent and solve challenges related to accounts Contents involved can contain graphic images or offensive content

  • Spa Receptionist

    Wellness Club 33 - Barcelona, Spain

    Spa & Wellness
    June 2018 - October 2018 · 5 months

    - Customer Service for Wellness Club members, hotel guests (Axel Hotel- Aribau) and visitors. - Recruitment and retention of partners and visitors. - Control access to facilities (Gym, Spa, Cabins of Massage) - Knowledge at user level of the office package - Responsible for booking the Treatments via online, telephone; and give follow up to the doubts of the Clients. - Complementary training in sales and/or client list. - Responsible for late shift and closing.

  • Guest Services Assistant

    Castaway Resort Koh Lipe - Satun, Thailand

    Front Office reception
    January 2018 - May 2018 · 5 months

    Project part time due to the high season in one of the most paradisiacal islands of Thailand. Trusted staff and recommended by the owner of another Island Resort for which I worked in 2016. I managed and supervised all property operations, ensuring that the highest levels of hospitality and service are provided. I acted as a representative of the resort administration to resolve any situation related to the guests. Managing the flow of questions and directing guests inside the lobby. Serves as Guest Relations Manager and manages the tracking of service problems.

  • Resident Mangeress

    THE BOX Lipe Resort - Satun, Thailand

    Management
    December 2017 - April 2018 · 5 months

    •Leading the Front Office, Guest Service Center (Operator), Concierge, Transportation •Managing the Rooms Division budget, Capital Expenses, financial plans and controlling expenditure. •Staff planning and budgeting, recruiting, training, coaching and monitoring associates. •Assessing F&B with the Concept, Menu Engineering of the transition of high to low season of our Spanish Restaurant. •Overseeing and Participated in all Trash Hero Project projects •Volunteered in all Property Community and Environmental activities.

  • Housekeeping Supervisor

    Hotel Arts Barcelona - Barcelona, Spain

    Rooms division
    April 2017 - November 2017 · 8 months

    - Consistently offer professional, friendly and engaging service - Lead and supervise the day-to-day operation of the department to ensure service standards are followed - Handle Guest concerns and react quickly logging and notifying the proper areas - Actively participate in daily briefing, daily warm-up, and department meetings - Ensure Room Attendants are informed daily about priorities in their section - Follow departmental policies and procedures - Report necessary maintenance items - Follow all safety and sanitation policies - Other duties as assigned

  • Assistant Housekeeping Manager

    Majestic Hotel Group - Barcelona, Spain

    Rooms division
    August 2016 - December 2016 · 5 months

    - Consistently offer professional, friendly and engaging service - Lead and supervise the day-to-day operation of the department to ensure service standards are followed - Handle Guest concerns and react quickly logging and notifying the proper areas - Actively participate in daily briefing, daily warm-up, and department meetings - Ensure Room Attendants are informed daily about priorities in their section - Follow departmental policies and procedures - Report necessary maintenance items - Follow all safety and sanitation policies - Other duties as assigned.

  • Resident Manager

    THE BOX Lipe Resort - Satun, Thailand

    Management
    January 2016 - July 2016 · 7 months

    •Leading the Front Office, Guest Service Center (Operator), Concierge, Transportation •Managing the Rooms Division budget, Capital Expenses, financial plans and controlling expenditure. •Staff planning and budgeting, recruiting, training, coaching and monitoring associates. •Assessing F&B with the Concept, Menu Engineering of the transition of high to low season of our Spanish Restaurant. •Overseeing and Participated in all Trash Hero Project projects •Volunteered in all Property Community and Environmental activities.

  • Housekeeping Assistant Manager

    Fairmont Rey Juan Carlos I - Barcelona, Spain

    Rooms division
    September 2015 - January 2016 · 5 months

    Re-Opening process.- Substitution Contract A new challenge full of opportunities for developing standard protocols Our objective & mission The Satisfaction of our Guests Inspect and maintain cleanliness of guest rooms and common areas. Make check lists of inspected rooms. Monthly inventories of in-room amenities and attrezzo. Help HKP manager in daily pop up duties, projects and last minute requests. Assist all guests at Pool facilities with towels, seating, equipment and requests courteously and efficiently, according to hotel standards. Deal with guests complaints, as it is a challenging area in the hotel and at the same time the star of the summer!

  • F&B Operations (Breakfast, Banquetes, Buffet, Conventions, Room Services, Executive Lounges)

    Randstad España - Barcelona, Spain

    F&B service
    February 2014 - January 2016 · 2 years

    Worked at Hotels 4* y 5* in different outlets on the F&B Dept. ( Le Meridien Barcelona 5* / Hilton Diagonal Mar 5* / Marriott Diagonal Mar 5* / Barceló Sants 4*S / Crown Plaza / Tryp Apolo by Melià / H. Torre Catalunya 4*S / H. Silken 4*S / H10 H. Cassanova / Restaurante "El Nacional" / Vincci Hotels / Majestic Hotel & Spa Barcelona ).

  • Special Events Intern

    Fira Barcelona - Barcelona, Spain

    F&B service
    January 2013 - January 2016 · 3 years and 1 month

    Camarera de events: Catering, Banqueting, Coffee Breaks, Cenas de Gala Encargada de Stands NYC Tourism Dpt. Mazzeratti & Microsoft Salas VIP

  • Housekeeping Manager

    K+K Hotels - Barcelona, Spain

    Management
    March 2012 - August 2012 · 7 months

    Proyecto de apertura de hotel como GOBERNANTA. Implementar la Marca Austriaca "K+K" en Barcelona. Trainee Housekeeping Manager en "K+K Hotel 4*S: Elisabetha", Bucharest, Romania. Trainee Housekeeping Manager en "K+K Hotel 4*S: Maria Theresia", Vienna, Austria. Selección de Personal de Pisos (Camareras de Habitación, Áreas Públicas y Botones) Formación de camareras de habitación y áreas públicas Realización de Inventarios (Hotel, Habitación, Productos de Limpieza, Menaje de Habitación y Baño) Selección de Proveedores Asignación de Trabajp Diario, semanal y mensual. Control de Costos y Presupuestos Realización de Stándares de Limpieza y Calidad dentro y fuera de las instalaciones. Protocolos de Limpieza, Seguridad en el Trabajo y uso de herramientas de limpieza.

  • Style Supervisor/ Floor Manager

    W Barcelona - Barcelona, Spain

    Rooms division
    May 2011 - February 2012 · 10 months

    - Consistently offer professional, friendly and engaging service - Lead and supervise the day-to-day operation of the department to ensure service standards are followed - Handle Guest concerns and react quickly, logging and notifying the proper areas - Actively participate in daily briefing, daily warm up and department meetings - Ensure Room Attendants are informed daily about priorities in their section - Follow departmental policies and procedures - Report necessary maintenance items - Follow all safety and sanitation policies - Other duties as assigned

  • Executive Housekeeping

    Hotel Casa Fuster - Barcelona, Spain

    Rooms division
    October 2010 - March 2011 · 6 months

    Formación de camareras de habitación y áreas públicas Realización de Inventarios (Hotel, Habitación, Productos de Limpieza, Menaje de Habitación y Baño) Asignación de Trabajp Diario, semanal y mensual. Realización de Stándares de Limpieza y Calidad dentro y fuera de las instalaciones. Protocolos de Limpieza, Seguridad en el Trabajo y uso de herramientas de limpieza.

  • Spa Receptionist & Spa Cordinator

    LEFAY RESORTS - Garda, Italy

    Spa & Wellness
    May 2010 - September 2010 · 5 months

  • Maitre de Sala

    Restaurante Panino Giusto, Desenzano-Italia - Desenzano del Garda, Italy

    F&B service
    March 2009 - February 2010 · 1 year

  • Housekeeping Assitant Manager

    Meliá Hotels International - Barcelona, Spain

    Rooms division
    August 2008 - February 2009 · 7 months

    Proyecto de apertura de hotel como GOBERNANTA. Implementar la Marca Americana "ME by Melià" en Barcelona. Selección de Personal de Pisos (Camareras de Habitación, Áreas Públicas y Botones) Formación de camareras de habitación y áreas públicas Realización de Inventarios (Hotel, Habitación, Productos de Limpieza, Menaje de Habitación y Baño) Selección de Proveedores Asignación de trabajo diario, semanal y mensual. Control de Costos y Presupuestos Realización de Estándares de Limpieza y Calidad dentro y fuera de las instalaciones. Protocolos de Limpieza, Seguridad en el Trabajo y uso de herramientas de limpieza.

  • Restaurant Manageress "Mapango"

    Aquarius Watamu Beach Resort - Watamu, Kenya

    Management
    November 2007 - August 2008 · 10 months

    Outlets Manager at Restaurant, Swimming Pool Bar & Terrace

Education

  • Hotel & Restaurant Administration

    Ibero American University - Mexico City, Mexico

    September 2005 - September 2006

    Master Degree

  • Tourism -Hospitality Management

    Universidad del Estado de México UAEMex - Toluca, Mexico

    September 2003 - September 2007

    University Degree

Languages

5 languages

  • English

    Native or fluent

  • Spanish

    Native or fluent

  • Italian

    Full professional

  • French

    Limited working

  • Catalan

    Limited working

Personal information

Nationalities

  • Mexican

Work Permits

  • European Union

Date of birth

March 24th 1980

Skills

34 skills

  • A good Team player
  • Basic cocktail mixing
  • Budget, Forecast
  • Coaching & floor training
  • Event coordinator
  • Event host
  • F&B service
  • Food Safety
  • Frontoffice
  • Gestion des reservations
  • Guest Services
  • Handling VVIP & VIP GUEST
  • High quality service
  • High quality standard
  • Hospitality background
  • Hotel housekeeping
  • Hotellier
  • Hotel reception
  • Housekeeping coordinator
  • Housekeeping supervisor
  • Opera System
  • PMS Protel
  • PMS Tesipro
  • protocolo
  • Restaurant Manager
  • Room Reservation
  • Staff-training
  • Stock inventory
  • strong problem-solving skills
  • Strong supervisory skills
  • Sustainable tourism
  • Waitressing
  • Windows 7, 8, 10
  • Working on reception
Connections
Rajmilan Poudel
Hosco Partner Ambassador at hosco Ambassador Program
Martí Garcia Salarich
Industry Relations Manager South Europe at Hosco
Flavia Balas
Leisure and Corporate Event Coordinator at Courtyard by Marriott Paris La Defense West - Colombes
View 17 connections
Following
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Barcelona, Spain
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