Itziar Garcia
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About me
Guests oriented, driven hospitality professional with over seven years’ experience in hospitality and as a guest’s service supervisor combined with deep operational expertise of hotel operations. Multilingual in Spanish, English, French and Italian with the ability to clearly communicate with staff and guests. Expertise in directing cross-functional teams towards success in achieving guest satisfaction.
Demonstrated management skills that align goals and drive organizational objectives to streamline and sustain business operations.
Experience
6 years and 11 months
-
Guest Relations Manager
Sofitel The Palm Dubai - Dubai, United Arab Emirates
ManagementApril 2019 - Now · 9 months -
Assistant Guest Services Manager
Ayada Maldives - Maldives
ManagementAugust 2018 - March 2019 · 8 months -
Guest Services Supervisor
Kuramathi Island Resort - Rasdhoo, Maldives
Guest RelationsMay 2017 - May 2018 · 1 year and 1 month -
Front Office Agent
Hotel Astoria 7 - San Sebastián, Spain
Front Office receptionSeptember 2013 - April 2017 · 3 years and 8 months -
Assistant Event Coordinator
Palais de Congres de Paris - Paris, France
EventsMay 2013 - June 2013 · 2 months -
Executive Assistant
City Red Bus Bologna - Bologna, Italy
CommunicationJanuary 2013 - June 2013 · 6 months -
Guest Service Agent
Hotel Maria Cristina, a Luxury Collection Hotel, San Sebastian - San Sebastián, Spain
Front Office receptionOctober 2012 - January 2013 · 4 months
Education
-
Hospitality Management
International Open Academy - Maldives
July 2017 - January 2018 -
Travel Agencies
Zubiri Manteo - San Sebastián, Spain
September 2012 - June 2014 -
Tourism
Zubiri Manteo - San Sebastián, Spain
September 2010 - June 2013
Languages
6 languages
-
Basque
Native or fluent
-
Spanish
Native or fluent
-
French
Native or fluent
-
English
Native or fluent
-
Italian
Professional working
-
Turkish
Notions
Personal information
Nationalities
-
Spanish
Work Permits
-
United Arab Emirates
Driving License
Yes
Skills
15 skills
- Direct sales
- Duty management
- events coordinator
- EXCELLENT COMMUNICATION
- Excellent guest relation
- Guest satisfaction
- Handling guest
- Handling guest complaint
- hotel sales
- Multi languages
- Private events
- Rooms operations
- sales coordination
- Supervising operations
- vip
