Itziar Garcia

Itziar Garcia

Guest Relations Manager at Sofitel The Palm Dubai
Lives in Dubai, United Arab Emirates

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About me

Guests oriented, driven hospitality professional with over seven years’ experience in hospitality and as a guest’s service supervisor combined with deep operational expertise of hotel operations. Multilingual in Spanish, English, French and Italian with the ability to clearly communicate with staff and guests. Expertise in directing cross-functional teams towards success in achieving guest satisfaction.
Demonstrated management skills that align goals and drive organizational objectives to streamline and sustain business operations.

Experience

6 years and 11 months

  • Guest Relations Manager

    Sofitel The Palm Dubai - Dubai, United Arab Emirates

    Management
    April 2019 - Now · 9 months

  • Assistant Guest Services Manager

    Ayada Maldives - Maldives

    Management
    August 2018 - March 2019 · 8 months

  • Guest Services Supervisor

    Kuramathi Island Resort - Rasdhoo, Maldives

    Guest Relations
    May 2017 - May 2018 · 1 year and 1 month

  • Front Office Agent

    Hotel Astoria 7 - San Sebastián, Spain

    Front Office reception
    September 2013 - April 2017 · 3 years and 8 months

  • Assistant Event Coordinator

    Palais de Congres de Paris - Paris, France

    Events
    May 2013 - June 2013 · 2 months

  • Executive Assistant

    City Red Bus Bologna - Bologna, Italy

    Communication
    January 2013 - June 2013 · 6 months

  • Guest Service Agent

    Hotel Maria Cristina, a Luxury Collection Hotel, San Sebastian - San Sebastián, Spain

    Front Office reception
    October 2012 - January 2013 · 4 months

Education

  • Hospitality Management

    International Open Academy - Maldives

    July 2017 - January 2018

  • Travel Agencies

    Zubiri Manteo - San Sebastián, Spain

    September 2012 - June 2014

  • Tourism

    Zubiri Manteo - San Sebastián, Spain

    September 2010 - June 2013

Languages

6 languages

  • Basque

    Native or fluent

  • Spanish

    Native or fluent

  • French

    Native or fluent

  • English

    Native or fluent

  • Italian

    Professional working

  • Turkish

    Notions

Personal information

Nationalities

  • Spanish

Work Permits

  • United Arab Emirates

Driving License

Yes

Skills

15 skills

  • Direct sales
  • Duty management
  • events coordinator
  • EXCELLENT COMMUNICATION
  • Excellent guest relation
  • Guest satisfaction
  • Handling guest
  • Handling guest complaint
  • hotel sales
  • Multi languages
  • Private events
  • Rooms operations
  • sales coordination
  • Supervising operations
  • vip
Connections
Krishna Bahadur
Accommodation supervisor at Millennium atria business bay millennium all barsha
WAQAS AHMED
CCTV Operator & Acting Supervisor at Fairmont the Palm Dubai
Subhajit Sikder
On Job Training at Radisson Blu Hotel (RHG)
View 75 connections
Following
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