Iva Torres

Iva Torres

Administrative Assistant at Four Seasons Hotel Abu Dhabi at Al Maryah Island
Lives in Abu Dhabi, United Arab Emirates

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About me

An efficient office administrator who can ensure that everything behind the scenes of a successful company is running smoothly. An ambitious and driven professional who can create value from day one and who is eager to further develop at career.
Keeping meetings, papers, travel arrangements, and office items organized at all times. I have spearheaded the effort to “go digital” for almost all planning and paperwork, increasing office efficiency to the point of saving.

Has extensive experience of working in a busy environment and during the career worked for major hospitality worldwide companies. In addition to this have the ability to organize own time, priorities workloads and work to tight deadlines whilst maintaining high levels of attention to detail.

My resume goes into more detail about my daily job duties and achievements during my tenure as an administrative assistant at two companies. I would love to have the opportunity to join the team and use my skills to create an efficient, stress-free office environment. I believe that I can meet and exceed the expectations that you have for this role. I look forward to speaking more with you about my candidacy.

Experience

6 years and 1 month

  • Administrative Assistant

    Four Seasons Hotel Abu Dhabi at Al Maryah Island - Abu Dhabi, United Arab Emirates

    F&B other
    September 2016 - Now · 3 years and 5 months

    Food & Beverage administrative assistant MICE Coordinator from 01st of September 2016 until now. F&B Achievements: • Four Seasons Learning Curriculum Courses ( Guest Services ; Complaint Handling; Telephone, Be the Difference Workshop; Up Selling Skills Training; Selling Techniques; Computer Etiquette; Email Etiquette, Grooming, Four Seasons Culture and standards ). • Arrivals of the day and list of Important Rooms to check, Events of the day • F&B Logbook and follow-up with glitches • Daily update with restaurants reservations report and VIP’S, restaurant reservation analytics Avero and Open Table. • Update on the system guest database and following up with guest recognition and preferences. • Daily revenue updates (major items sales, cover count, check counts and gross average check) • Medallia scores of the day, other platform of guest comments, handling the department Purchase Orders. • Daily department meeting minutes and update monthly outlets promotions. • Post Mortens and Events Recaps- 48 hrs after completion of event Sales & Marketing Achievements: • Delphi system updates (Blocking rooms, blocking events space, tracking the rates, update accounts and contact profiles, adding accounts, looking after the deadline of submitting the contracts. • Updating the accounts and sending a soft copy of the summers rates and corporate promotion rates. • Create MICE corporate group’s proposals. • Creating Side inspection resume • Creating a Group Resume • Handling the blocking into Lotus Nots Guests Rooms & Amenities requests for ENT guests and side inspections. Performing other tasks or projects as assigned by hotel management Communicating directly with the (Guests, suppliers and accounts) and goes over the details.

  • Events Executive

    Rotana Hotels - Manama, Bahrain

    Sales & Marketing
    December 2015 - January 2016 · 2 months

    Pre-opening of Rotana Hotel

  • Sales executive

    Hilton Hotels & Resorts - Doha, Qatar

    Sales & Marketing
    April 2015 - August 2015 · 5 months

    The period before the holy month, Ramadan total booking 500 covers for private Iftar and Sohour. Also hold all the airlines and jewelries accounts.• APG Group: 200 covers VIP Iftar • Emirates Airlines: 300 covers in two different days VIP Iftar and Sohour • Turkish Airlines: Sponsorship until December 2015 for our rooftop Ramadan tent (Blanco), with weekly raffle of flight tickets by Turkish Airlines. • Al Mouftah Group: Rooms corporate agreement • APG Group: follow up after Ramadan and sign room’s corporate agreement. • Emirates Airlines: follow up after Ramadan and sign room’s corporate agreement. • Al Darwish Holding: signed advertisement agreement for Rolex Watches to be in the Hilton main lobby. • Al Majed Group: Jewelries division signed room’s corporate agreement for the international jewelries exhibition from 28th Feb 2016. Re-signing contract with internal transfer to Double Tree by Hilton, Qatar Doha Corporate Sales Executive

  • Hostess

    Hilton Hotel & Resorts Doha Qatar - Doha, Qatar

    F&B other
    January 2015 - April 2015 · 4 months

    Achievements: • Hostess at big open pool bar area with mainly local guests, following the guest satisfied taking care of their needs and handling the situation with complain or misunderstood. • F&B lobby hostess direct marketing representing all the F&B outlets, promotions, theme nights and flyers of our entertainments. Spending few hours of the duty in the main lobby order by Assistant F&B Director. • Reason to be promoted as Guest Relations for Food & Beverage in the main lobby from Director of operations

  • Waitress

    L’illot Suites & Spa Hotels 4* - Palma, Spain

    F&B service
    March 2012 - September 2012 · 7 months

    Restaurant waitress 6-month after graduation management trainee

  • Management Traniee

    Victoria Hotel - Sofia, Bulgaria

    F&B other
    January 2011 - June 2011 · 6 months

    Assistant organizer at the “Banquet “6-month management trainee by the college

  • Management Trainee

    Princess Hotel - Sofia, Bulgaria

    Housekeeping
    July 2010 - September 2010 · 3 months

    Assistant at the department of “House Keeping” 3-month management trainee by the college

  • Management trainee

    Sheraton - Sofia, Bulgaria

    Human Resources
    January 2010 - June 2010 · 6 months

    Assistant at the department of “Human Resource” 6-month management trainee by the college

Education

  • fourth degree

    Delta college - Sofia, Bulgaria

    January 2009 - January 2012

    Graduated from Greek private college of Tourism Management “Delta College” level of fourth degree. Specialty “Entrepreneurship and Tourism Management, and New Bulgarian University, at the Economical faculty of specialty of Tourism. Perfect command of Arabic language “written and oral”. And good command of English.

Languages

4 languages

  • Arabic

    Native or fluent

  • Bulgarian

    Native or fluent

  • English

    Full professional

  • Russian

    Limited working

Personal information

Nationalities

  • Bulgarian

Work Permits

  • European Union

Date of birth

September 25th 1986

Driving License

Yes

Skills

5 skills

  • Burch Street, Bayan, Louts Notes, Madelia, Micros
  • • Delphi, IdeaS, Opera, Avero, Open Table
  • • Materials Controller
  • OPERA – Property Management System and Lotus Not
  • (Word, Excel, Power Point, Adobe Acrobat PDF)
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