Ivan Acosta Leon

Ivan Acosta Leon

Restaurant General Manager Spectrum On One at Fairmont Dubai
Lives in Doha, Qatar

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About me

>Director of Food and Beverage with over a decade of proven track record in managing F&B operations, maximizing profits, service quality and ensuring guests experiences are exceptional.
> Highly presentable perfectionist with an eye for detail who leads by example, instilling a sense of excellence and constant attention to customer service in his teams by , leading, coaching and mentoring.
>Strategic business leader with demonstrable ability to devise and implement property wide strategies for growing revenues, maximizing profits and controlling costs while exceeding expectations.
>Experienced in hospitality operational management across multiple sites, overseeing management teams, negotiating contracts, managing suppliers and developing 200+-strong F&B teams.

Core Competences

► F&B Operations, Culinary Operations, Bars, Restaurants
► Business Strategy, Strategic Direction, Operational Strategy
► Marketing Strategy, Brand Plans, Social Media Strategy
► Event Management, Banqueting, External Catering
► Purchasing, Procurement, Contracts & Agreements
► New Concept Analysis, ROI Calculation, Launches
► Quality Control, Health & Safety, Standards & Policies
► Complaint Resolution, Guest Service, Performance Standards
► Pre-Opening Operations, Inventory Control & Planning
► Change Management, Brand Development, Creative Input
► F&B Operating and CAPEX Budgets, Supplier Negotiations
► Budgeting, P&L, Revenue Targets, Cost Control, Pricing
► Integrity, Honesty, Impeccable Presentation, Outgoing
► Dedication to Guest Experience & Service Concepts
► Leadership, Mentoring & Coaching, Human Resources


I am always open to connecting on LinkedIn and happy to discuss interesting projects so please feel free to contact me
✉ acostaleon77@yahoo.co.uk

✆ +97455875673

Experience

13 years

  • Director of Food and Beverage

    The Ritz-Carlton Abu Dhabi, Grand Canal - Doha, Qatar

    F&B service
    March 2019 - Now · 1 year

    Responsible for the day to day operations of 7 restaurants and bars and our meeting and conferences facilities. >Devise the overall business strategy & strategic direction of all food and beverage outlets & events. >Oversee banquets, product launches, weddings, conferences & outdoor events for up to 1000 guests. >Launched two new brunches concept in our signature restaurants “STK” (America steak entertainment Restaurant and “Sel and Miel” (French Brasserie Restaurant). >Supervise, train and mentor and coach 170 colleagues. >Conducted training & organized educational wine and service classes for all F&B employees. Key Achievements >Winner of newcomer in Fine Dinning for “STK” by FACT Awards 2019 Doha. >Reduced casual expense in the division by 29% by introducing a pre P&L for each function. >Improved guest satisfaction score in the division by introducing structured training based on a mix of practical and theory initiatives controlled by daily audits in all outlets. Increase score by 8% >Developed and implemented an innovative marketing strategy for our signature restaurants ”STK”, “B Lounge” and “Sel and Miel”. >Reduced total F&B costs by 7% through menu engineering and instituting new inventory control. >Improved overall operations including food quality, quality controls, employee morale and overall profitability

  • Director Of Food And Beverage

    The Leading Hotels of the World - Spain

    F&B service
    February 2017 - Now · 3 years

    Responsible for the overall administration and operation of the Food and Beverage Division to maximize profits, ensure quality standards, maintain staff performance, ensure customer satisfaction and brand development. >Devising the overall business strategy & strategic direction of the new property and implementing these. >Work in partnership with marketing to develop and deliver on social media trends and customer centrics. >Supervise, train, mentor and coach 105 colleagues across all our outlets. Key Achievements >Reduced labour cost 11% by implementing a graduate F&B programme in EU Hospitality Universities. >Led our venue “The View” to “Winner of Best Breakfast 2018” by White Ibiza Magazine. “The hotel breakfast to end all hotel breakfasts“ >Achieved an 880 JDP score for 2018.

  • Assistant Food and Beverage Director Zabeel Saray Hotel

    Madinat Jumeirah Resort - Jumeirah Group - Dubai, United Arab Emirates

    F&B service
    July 2014 - Now · 5 years and 7 months

    Reporting to Executive Assistant to oversee direct reports, including nine Outlet Managers and 205 staff. >Ensured team work professionally to promote a warm and vibrant atmosphere across all restaurants. >Shaped business strategy and led all F&B management teams to ensure all processes aligned with Jumeirah group and brand plans, including working closely with digital marketing and social media. >Worked with Finance to oversee financial performance, financial reporting, budgeting, P&L & payroll. >Ensured management team efficiently & fairly oversaw disciplinary issues & underperformance across F&B teams in a positive way, rectified issues with training, ensuring performance standards were met. >Collaborated with Executive Assistant to oversee & deliver daily, weekly and monthly reporting. >Delegated responsibilities to management and F&B staff to ensure they always performed at their best. >Organised innovative training sessions with my management team to ensure that staff were fully trained. >Continually identified ways to streamline processes to increase both face-time with customers and profits. Key Achievements >Maximised profit by initiating change management programme that streamlined processes and reduced headcount from 260 to 205 while enhancing service levels through innovative scheduling system. >Achieved highest score in employee engagement surveys 2 years running with a raw score of over 90%. >Delivered savings & enhanced P&L by reducing team member vacation and overtime hours by 20%, further improving service standards and efficiency. >Saved 9% by liaising with suppliers and procurement and renegotiating on wine and beverage products. >I was chosen to play a pivotal role ensuring brand and group standards as part of pre-opening team for Jumeirah Etihad Towers, Abu Dhabi, Bodrum Palace, Turkey and Messilah Beach Hotel & Spa, Kuwait.

  • Assistant Food and Beverage Manager

    Burj Al Arab - Jumeirah Group - Dubai, United Arab Emirates

    F&B service
    November 2012 - Now · 7 years and 3 months

    Food & Beverage Assistant Manager at the world’s most luxurious hotel and finest dining venues. >Reported to Executive Assistant Manager (Food and Beverage) with approximately 280 reports, including 10 Outlet Managers and 267 F&B colleagues. >Organised food festivals across all restaurants to celebrate occasions, such as Chinese New Year. >Performed staff training programmes and inductions ensuring all new starters contributed from day one. >Collaborated with F&B Manager to oversee hotel food and beverage operations, performed effective operational management and performance management across the hotel’s F&B businesses. >Identified underperformance across the team and performed disciplinary procedures to remedy issues. Key Achievements >Reduced staff turnover to 9% from 17%. Achieved this through constant one on ones, introduction of an intensive back to basic training program, celebrating quarterly department meetings and being part of all the social activities of all departments. >Improved our in-house capture in Junsui restaurant by 8% by creating an annual food and beverage calendar that was implemented flawlessly by the team.

  • Assistant Food and Beverage Manager

    Madinat Jumeirah Resort - Jumeirah Group - Abu Dhabi, United Arab Emirates

    F&B service
    July 2010 - Now · 9 years and 7 months

    Managed all F&B operations and coached and mentored a dynamic multi-disciplinary team of 220 colleagues across 13 outlets. >Enhanced sales & service strategies through analysis of all key metrics to develop data-driven initiatives. >Performed in-depth research of evolving hospitality market to anticipate shifts in customer requirements. Key Achievements >Won international recognition for the hotel by winning 5 separate awards from ‘Time Out’ Worldwide. >Won, Best International Restaurant, Rosewater 2012, Best French Restaurant, Brasserie Angelique 2012, Best Restaurant Abu Dhabi, Brasserie Angelique 2013, Best Mena, Libeirut 2012 and 2013.

  • Restaurant General Manager Spectrum On One

    Fairmont Dubai - Dubai, United Arab Emirates

    F&B service
    March 2007 - Now · 13 years

Education

  • BA Hotel Management

    University of West London - Hospitality and Tourism Management - London, United Kingdom

    September 2000 - May 2003

Languages

5 languages

  • Spanish

    Native or fluent

  • English

    Full professional

  • Portuguese

    Limited working

  • Catalan

    Limited working

  • Italian

    Limited working

Personal information

Nationalities

  • Spanish

Work Permits

  • European Union

Date of birth

April 24th 1977

Skills

10 skills

  • Budget
  • Food Safety
  • Hotel management & system
  • Luxury Hotels
  • New Hotel Openings
  • Operation Management
  • Recruiting and Training
  • Resort
  • Revenue Analysis
  • Wines
Connections
WAQAS AHMED
CCTV Operator & Acting Supervisor at Fairmont the Palm Dubai
Jog Singh Rathore
Food and Beverage Agent at the SUJAN Rajmhal Palace at Relais & Châteaux
Hermes Recruitment
Hospitality Recruiter at Hermes Recruitment
View 50 connections
Following
Rosewood Beijing
Beijing, China
VILA VITA Parc
Faro District, Portugal
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