Ivan Ilic

Ivan Ilic

Host at Renaissance Downtown Hotel, Dubai
Lives in Dubai, United Arab Emirates
over 6 months ago

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Experience

  • Host

    Renaissance Downtown Hotel, Dubai - Dubai, United Arab Emirates

    F&B service
    July 2017 - Now · 1 year and 5 months

    Welcome and greet guests in a friendly manner while escorting them to assigned table Accept, organize and prioritize reservations to accommodate guests Present menus, create personalized dinning experience, actively listen and respond to guest questions, concerns and requests using brand standard to resolve issues, delight and build trust Assist with guest enquiries, take-away orders and restaurant cleanliness Received frequent guest compliments for going above and beyond normal duties (mentioned in guest voice app) Provide friendly and attentive service Assist in cashiering and Point of Sale system procedure Assist colleagues whenever possible Proactively preparing for large parties and reservations, anticipating planning and staffing needs Set dining tables according to type of event and service standard Guide guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients Continually monitor dining rooms for seating availability, service, safety and wellbeing of guests Engage guest in conversation regarding their stay, property services and area attractions/offerings as a navigator/guest relations ambassador Monitor the floor ensuring guest requests are followed on the spot providing them with a great experience by supervising and coordinating restaurant activities and directing staff Support and assist other departments building positive and productive working relationship to reach business goals

  • PR Assistant

    Serbian Tennis Federation - Belgrade, Serbia

    Public Relations
    February 2016 - April 2017 · 1 year and 3 months

    Monitor results for Davis Cup/ Fed Cup competition; Assistance to foreign and local media Organizing and hosting press conferences Draft and design different type of PR content Edit and proofread press releases Taking a role as a translator during press conferences when needed

  • Online Journalist (Internship)

    Adria Media Group - Belgrade, Serbia

    Communication
    March 2013 - June 2013 · 5 months

    Organized material, determined area of emphasis and wrote stories according to prescribed editorial style and format standards Wrote, edited and produced stories for internet and digital channels of magazines ELLE, Men's Health and Cosmopolitan Increased page visits up to 20% by providing eye catching, fashionable and easy-to-read content

Education

  • BA in Journalism

    Faculty of Culture and Media - Belgrade, Serbia

    September 2010 - June 2012

Languages

  • Spanish
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • Serbian
    Native or fluent
    100%

Skills

  • Adobe Photoshop
  • Booking Reservations
  • Communications
  • Concierge Services
  • F&B micros
  • F&B service
  • Guest Relations
  • Handle complain guest
  • Microsoft
  • Public Relations
  • Social Media
Connections
Stephen Kimani kinyanjui
concierge associate at Nassima Royal Hotel
Shilpa Rughoobear
Personal Assistant to General Manager/sales&marketing at Coral Azur beach resort
Anil Katwal
Bartender at Casino venus
View 4 connections
Following
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