Ivan Mirchev

Ivan Mirchev

Head Waiter at Randall
Lives in Varna, Bulgaria
over 6 months ago

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Hospitality graduate looking for a new vibrant challenge in career !

Experience

  • Head Waiter

    Randall - Cobo, Guernsey

    F&B service
    October 2017 - September 2018 · 12 months

    • Reporting to General Manager • Responsible for a section of tables • Taking orders and maintaining the table • Gained good knowledge in fish & wines meals • Developed skill to build rapport with customers • Working by own initiative • Up-selling techniques acknowledged

  • Restaurant Supervisor

    Crab & lobster - Thirsk, United Kingdom

    F&B service
    June 2016 - October 2017 · 1 year and 5 months

    • Responsible for food and beverage operations • Customer Service Satisfaction • Monitoring employees’ performance • Cash handling and billing • Organizing restaurants’ operations • Communicating over the phone

  • Sales Agent

    Taxback - Varna, Bulgaria

    Sales & Marketing
    January 2016 - May 2016 · 5 months

    • Selling the company portfolio to potential customers • Promoting and up-selling company’s products • Managing customers’ communication process • Assist and live support for customers’ inquiries • Revenue targets • Time management

  • Assistant Restaurant Manager

    The house - Sunny Beach, Bulgaria

    F&B service
    April 2015 - December 2015 · 9 months

    • Coordinating the service procedures of the restaurant • Empowering and training employees • Supervising the front of house staff performance • Responsible for day-to-day duties • Dealing with customers` complaints • Responsible for weekly and monthly rotas • Monitoring employees` performance

  • Head Waiter

    Le Challet - London, United Kingdom

    F&B service
    September 2014 - March 2015 · 7 months

    • Reporting to General Manager • Responsible for a section of tables • Taking orders and maintaining the table • Gained good knowledge in fish & wines meals • Developed skill to build rapport with customers • Working by own initiative • Up-selling techniques acknowledged

  • Waiter

    Swallow - Harlow, United Kingdom

    F&B service
    January 2014 - September 2014 · 9 months

    • Served breakfast, lunch and dinner in professional and presentable manner • Served to different functions and events like themed parties, funerals, weddings, birthdays • Supervisory skills implemented • Work under pressure • Experienced all restaurant & bar operations regarding the food & beverage area • Organising and monitoring other employees performances. • Micros POS system used

  • Trainee Receptionist

    Best Western - Geneva, Switzerland

    Front Office reception
    March 2012 - September 2012 · 7 months

    • Rotated day/night shifts • Night auditing – financial daily auditing and preparing next day reports for Front Office Manager • Dealing by own with all type customers’ complaints concerned hotel establishment • Up-selling rooms, reservations, group reservations, cancellations • Check-in, check-out guests of the hotel • Implemented technical skills learned in college on practical basis

  • Front Office Trainee

    Le Montbrillant - Geneva, Switzerland

    Front Office porter
    December 2010 - June 2011 · 7 months

    • Cleaning, setting rooms up to hotel standard and with time accuracy • Developed general knowledge about housekeeping operations in hotel establishment • Time management and efficiency • Understanding the importance of communication between housekeeping and front office • Dealt with maintenance issues and customer complaints

Education

  • Bachelor

    César Ritz Colleges Switzerland - Lucerne, Switzerland

    January 2010 - March 2014

    • Courses included- Communications, Accounting, Food & Beverages, Fine dining service, Tourism trends, Finance, Revenue management, Statistics, Marketing Communication, Negotiations. • Key skills gained- working to deadlines , time management , team work , decision making , customer service , possibly supervision , cash handling , health and safety knowledge , working on own initiative

Languages

  • Bulgarian
    Native or fluent
    100%
  • English
    Full professional
    80%
  • Russian
    Limited working
    40%
  • French
    Limited working
    40%

Skills

  • working to deadlines , time management , team work
Following
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