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Hello my name is Ivan, I am a talented and experienced Bar Manager, Receptionist and Barista/Server, successful at consistently delivering the highest quality service to the customer. Due to my experience, I am a fast worker who always goes the extra mile to sell more and keep customers happy. I am well-versed in customer service and specialty drink preparation and barista art.
Further more, I am an organized, independent worker with strong time management skills. I would love to add my experience and value to your team as I am detail-oriented and able to learn new tasks quickly and effectively.
I have been working in many different countries in the food and beverage industry as well as hospitality and tourism - therefore I can say that I am a high energy, outgoing person with a dedication to create positive guest relations with every customer.
Additionally I was managing several busy, fast-paced offices with professionalism and efficiency. Experienced in both legal and medical settings and take pride in being the first face clients see in the office or the first voice they hear on the phone.
I am ready to work in your team as a highly motivated and responsible worker.
My availability: Mo - Fr and weekends if needed.
WAITER & BARTENDER - SUPERVISOR
BARBETON - Brussels, BelgiumManagementSeptember 2018 - Now · 4 months
Supervising night shift- staff; focusing on organization- concepts, cleanliness, proper stocking, set-up, inventory procedures and exceptional customer service. Collected payments and operated the counter and created a welcoming environment for customers providing a memorable experience.
BAR & RESTAURANT MANAGER
MAISON D'ISTRIE - Brussels, BelgiumManagementApril 2018 - September 2018 · 6 months
Responsible for running all aspects of the bar and restaurant and organizing Opening- event. Focusing on organization- concepts, cleanliness, proper stocking, set-up, inventory procedures and exceptional customer service. Implemented systems for staffing, scheduling, inventory, and training. Taking care of financial issues, looking into the customers' needs and following market trends.
MARCO POLO - New York, NY, United StatesCateringFebruary 2018 - April 2018 · 3 months
Managing a busy, fast-paced office with professionalism and efficiency Experienced in both legal and medical settings and take pride in being the first face clients see in the office or the first voice they hear on the phone.
BAR MANAGER & WAITER
SCOTTS BAR - Brussels, BelgiumManagementOctober 2016 - February 2018 · 1 year and 5 months
Set up special events and private parties. Effectively handled customer complaints and special requests. Consistently keep bar and work areas clean and sanitary in compliance with bar standards and local, state, and federal laws. Maintain a positive working relationship with fellow staff and management.
ADRIA TERASE D.O.O - Rab, CroatiaFront Office receptionOctober 2010 - October 2016 · 6 years and 1 month
Working in an international environment, meeting and greeting visitors to the business ensuring that they sign in and out correctly, answering the phone and making sure all guests are satisfied with service. Managing a busy, fast-paced office with professionalism and efficiency. Experienced in both legal and medical settings and take pride in being the first face clients see in the office or the first voice they hear on the phone.
Faculty of Tourism and Hospitality Management, Opatija CroatiaSeptember 2010 - June 2013
CroatianNative or fluent100%
- Accounting or bookkeeping
- Barista art
- Bar Management
- Conflict Resolution
- Friendly and enthusiastic
- Great customer service
- Handling guest complaint
- Leadership & Coaching
- Microsoft Office
- Multiline phones
- Multitasking Capability
- Organisation skills
- Project management
- Strong Mathematical Aptitude
- Time management