Ivana Vukovic

Ivana Vukovic

Restaurant Supervisor at CityStay Beach Hotel Apartments
Lives in Ras Al-Khaimah, United Arab Emirates

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About me

Highly motivated and well organized receptionist with experience in different environments l. Skilled in both verbal and written communication with the ability to remain calm and focused under any pressure.


5 years and 4 months

  • Restaurant Supervisor

    CityStay Beach Hotel Apartments - Ras Al-Khaimah, United Arab Emirates

    F&B service
    April 2019 - Now · 9 months

    Main duties and responsibilities: ▪ Training the team to improve their professional skills ▪ Preparation of daily reports ▪ Creating duty roster ▪ Taking care of the current stocks and ordering new items accordingly

  • Receptionist

    Nusret Steakhouse / Dream, Dogus Group - Dubai, United Arab Emirates

    Front Office reception
    March 2017 - January 2019 · 2 years

    ▪ Greeted visitors warmly and made sure they are comfortable ▪ Successfully resolved guests complains and issues ▪ Schedueled reservations and managed large guest crowds ▪ Answered calls / accepted andbconfirmed reservations in OpenTable and SevenRooms

  • Receptionist

    Tom’s Kitchen Deli / Dream, Dogus Group - Dubai, United Arab Emirates

    Front Office reception
    November 2016 - March 2017 · 5 months

    ▪ Direct marketing at the restaurant entrance ▪ Answered and directed incoming phone calls ▪ Confirmed take-out orders and handled payment transactions ▪ Assisted in the closing / opening and cleaning duties in relation to the shift

  • Hotel Receptionist

    Kardial 4* Hotel / ZTC Banja Vrucica - Teslić, Bosnia and Herzegovina

    Front Office reception
    April 2014 - July 2016 · 2 years and 4 months

    ▪ Welcomed guests upon entry to the hotel and assisted them with check in and check out ▪ Kept records of occupied rooms and guests accounts ▪ Provided full hospitable service that would entice the guests to visit again ▪ Responsible for guests reservations, monitoring the guests emails and inquiries including assisting current and future guests local travel arrangements


  • High school diploma

    Jovan Ducic High School - Teslić, Bosnia and Herzegovina

    September 2008 - May 2012

    Economy, law and commerce / Sales technician


3 languages

  • Bosnian

    Native or fluent

  • English

    Full professional

  • Spanish

    Professional working

Personal information


  • Bosnian

Date of birth

January 01st 1994


5 skills

  • Adaptability
  • Confident communicator
  • Conflict Resolution
  • Decision making
  • Relationship Management
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