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Front Office Agent
Hilton - Florence, ItalyFront Office receptionMay 2018 - November 2018 · 7 months
-Processed guests check ins and outs while providing excellent customer service. -Manage room reservations using a computerized reservations system (OnQ PMS). -Make concierge duties as restaurant, entertainment, and transportation reservations. -Handled and resolved customer complaints and/or issues. -Assisted guests with registration in the rewards program and explain the procedures of use. -Prepared check out receipts and collected payments from departing guests.
Front Office Manager
Italian School of Tourism Academy - Florence, ItalyMarch 2018 - July 2018
ItalianNative or fluent100%
PortugueseNative or fluent100%