IZABELLA ZAMPIERI

IZABELLA ZAMPIERI

Front Office Agent at Hilton
Lives in Arezzo, Italy
over 6 months ago

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Experience

  • Front Office Agent

    Hilton - Florence, Italy

    Front Office reception
    May 2018 - November 2018 ยท 7 months

    -Processed guests check ins and outs while providing excellent customer service. -Manage room reservations using a computerized reservations system (OnQ PMS). -Make concierge duties as restaurant, entertainment, and transportation reservations. -Handled and resolved customer complaints and/or issues. -Assisted guests with registration in the rewards program and explain the procedures of use. -Prepared check out receipts and collected payments from departing guests.

Education

  • Front Office Manager

    Italian School of Tourism Academy - Florence, Italy

    March 2018 - July 2018

Languages

  • Italian
    Native or fluent
    100%
  • Portuguese
    Native or fluent
    100%
  • English
    Full professional
    80%
  • Spanish
    Limited working
    40%
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