Join Hosco and view Jéssica's full profile, it's free !
As a Hosco member, you will:
- Make yourself visible to thousands of companies in the hospitality industry'
- Join a community of 180'000+ students and professionals
- Learn more with new articles & videos every week on hosco.plus
About me
Holder of a passport "great traveler", I am willing to move to discover more culture, more experiences, ...
As an accomplished hospitality professional with extensive Front Office experience as well as Event Management Consultant, Communication and a Native Generation 2.0, I also benefit from a keen sense of observation, very responsible and an independent problem solver. I am driven towards top performance in order to achieve excellence.
My unusual professional experience has honed my skill-set to reach total customer satisfaction and be rewarded by a smile for a job well done.
Experience
12 years and 6 months
-
Special project manager of renovations
Belmond La Samanna - Sint Maarten
Project ManagementNovember 2019 - May 2020 · 7 monthsA 83 key, 5-star Resort with Spa, 4 Restaurants, 2 Bars, Fitness center, and 8 private Villas awar- ded Forbes 4 star Travel Guide. My project mandate was to renovate 30 rooms in a 6 month period in order to release the full inventory for sale, followed by a focus on the refurbishment of public areas and restaurants. Achieved mandate in four months for all room categories. My role also doubles as a F&F coordinator, working closely with the Room Division Manager, the Maintenance department, the Interior Designer Muza LAB to complete hotel renovations. I track and follow up delivery of delivery of furniture, fabrics, decoration with our suppliers, I coordinate with subcontractors for quotation and installation. Check snagging lists given by the General Manager. n addition to my mandate, I assist the RDM supervising housekeeping department and front office, training the HK team with new concepts and norms of hygiene, I implement the 2020 LQA and Forbes standards in rooms to improve our quality of service.
-
Personal Assistant
Bloch Inc - New York, NY, United States
Secretary / Executive AssistantJune 2019 - November 2019 · 6 monthsArranging meeting and fit testing Coordinating projects between department, report to the CEO Managing agendas Market research analyst Planning business trips Admin tasks
-
General Manager
Hôtel Josephine 4* by Happyculture - Paris, France
ManagementMay 2019 - June 2019 · 2 monthsA 41 key, 4-star Boutique hotel near Moulin Rouge. Responsible to achieve budgeted occupancy rates, Reservation input and control. Addressing guest’s comments on TripAdvisor and OTA. Handle customer service to ensure their satisfaction on site. Supervise day to day operation, managing various departments Implementation of HappyCulture standards, and fire safety... Supervising accounting, monitoring the P&L. Management of 10 staff (housekeeping was subcontracted), recruitment, training and payroll. Supervise purchasing and identify the operation’s needs and follow up with timely ordering as well as Accounts Payable
-
General Manager
Château The Meliya hotel & apartement - Phnom Penh, Cambodia
ManagementJanuary 2018 - April 2019 · 1 year and 4 monthsA 54 key, 3-star full service hotel with apartments and a F&B outlet. Responsible to achieve budgeted occupancy rates, coordinating the yield management with the sales team and the On and Off-line sales through Hotelinksolution and ASI Front Desk. Taking into consideration all competition for Reservation input and control. Addressing guest’s comments on TripAdvisor and OTA My duties also include: Supervising accounting, monitoring the P&L of our different outlets such as the SPA, the F&B (restaurant and room service). Management of 50 staff, recruitment, training and payroll. Supervise purchasing and identify the operation’s needs and follow up with timely ordering as well as Accounts Payable Digital Marketing Strategy i.e. social medias to optimize our presence, visibility and an e-reputation
-
General Manager
Tamu - Krong Preah Sihanouk, Cambodia
ManagementApril 2014 - December 2017 · 3 years and 9 monthsA 20 key 4-stars Boutique Hotel with a Beach Club and a full service restaurant. Managing all departments such as F&B, Housekeeping, Maintenance, FOH as well as BOH. Human Resources needs. Planned all daily operation including managing 40 employees. Consistently achieved budgeted rate of occupancy and REVPAR. Revenue management with weekly update Siteminder.com channel Manager and various extranets. Travel Agent contracts development for local & overseas markets. Taking into consideration all competition for reservation input and control. Responsible for TAMU guest relation and complaints resolutions Addressing guest’s comments on TripAdvisor as well as being responsible for the visual creation of various articles and documents for trade magazines, charity, promotional events and social media. Community Management (Facebook, Instagram, Pinterest and Twitter). Coordination of special events, including suppliers and service providers.
-
Hotel Receptionist
Park & suite prestige Paris Bibliotheque Mitterand - Paris, France
ReceptionOctober 2012 - March 2014 · 1 year and 6 months144 key, 4-stars Hotel and Apartment suites. Duties included: Check-in/Check-out, billing, cashiering. Liaising with other departments such as Housekeeping, Maintenance, VIP welcomes and site inspections. Assisted in organizing special events and conferences, product launch, private parties. Monitored input of group bookings as well as FITs on Protel. I also involved myself with dealing with guest complaints at the Frond Desk creating guest loyalty, handled Concierge services for celebrities. Trained and supervised trainees making sure that the Front Desk provided a professional and friendly guest service. Managing and training the team Weekly update of the BAR on RateTiger with the Revenue manager
-
Event Project Manager
Agence A.O.C - Bourg-en-Bresse, France
Project ManagementSeptember 2010 - October 2012 · 2 years and 2 monthsEvent Manager : Research and development of event concepts, definition of specifications with the client, negotiating with service providers, site management, preparation & implementation of the project sales force, Team coordination, Public Relation ; Team building, product launch, inauguration, anniversaries, concerts, exhibitions, conferences, Grand opening party.... Communications Officer : community management, implementation of advertising campaigns, media planning, graphic design & art direction for media created by external providers, sale support
-
Webmaster
Comedies Vardar - Paris, France
IT & TechnologyJanuary 2010 - May 2010 · 5 monthsDesign and creation of business documents for shows for 3 Parisian theaters and the Comedie de Nice. Visual creation of posters, flyers, invitations, newsletters. Follow up Printing. Digital marketing : updates of various websites associated with theaters, creation of various GIF animations for website resellers. Organization of the Premiere’s comedy : invitation, emailing, catering, greetings
-
Graphic Designer
Foncieres residences - Fontenay-sous-Bois, France
Media & DesignOctober 2007 - January 2010 · 2 years and 4 monthsGraphic design : logotype, business card, headed paper... Design of business documents: brochures, flyers, invitations, folders, brochures and web design newsletter, mailing list. Creation of monthly illustration for specialized magazine to promote this constructor
Education
-
master’s degree in Web-Development
INSTITUT IBGS - Paris, France
October 2008 - June 2009
Languages
4 languages
-
French
Native or fluent
-
English
Full professional
-
Spanish
Professional working
-
Central Khmer
Limited working
Personal information
Nationalities
-
French
Date of birth
April 27th 1984
Driving License
Yes
Skills
12 skills
- Adobe Illustrator
- Adobe Photoshop CS
- adobe suite creative
- asi front desk
- Budgeting
- Eventmanagement
- hotellinksolution
- Miscrosoft excel
- Protel
- RateTiger
- Siteminder
- team managment
We didn’t find any new information on your CV to add to your profile. We advise you to manually add new information or try a different CV.
We’ve added the following information to your profile:
- Current location
- Profile summary
- {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'languages') }} Language
- {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'languages') }} Languages
- {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'educations') }} Education
- {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'educations') }} Educations
- {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'experiences') }} Experience
- {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'experiences') }} Experiences
- {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'nationalities') }} Nationality
- {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'nationalities') }} Nationalities
- Date of birth
- Driving License
- Phone Number
Take a moment to look at your supercharged profile!
We couldn’t update your profile using your CV.
We couldn’t update your profile. However, your CV has been saved.
There was an error uploading your CV.
Still want to supercharge your profile? We advise you to upload a .doc file or a different CV.