Jéssica ABDOUNE

Jéssica ABDOUNE

Personal Assistant at Bloch Inc
Lives in New York, NY, United States

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About me

Holder of a passport "great traveler", I am willing to move to discover more culture, more experiences, ...
As an accomplished hospitality professional with extensive Front Office experience as well as Event Management Consultant, Communication and a Native Generation 2.0, I also benefit from a keen sense of observation, very responsible and an independent problem solver. I am driven towards top performance in order to achieve excellence.
My unusual professional experience has honed my skill-set to reach total customer satisfaction and be rewarded by a smile for a job well done.

Experience

12 years

  • Personal Assistant

    Bloch Inc - New York, NY, United States

    Administration & General
    June 2019 - Now · 7 months

    Arranging meeting and fit testing Coordinating projects between department, report to the CEO Managing agendas Market research analyst Planning business trips Admin tasks

  • General Manager

    Hôtel Josephine 4* by Happyculture - Paris, France

    Administration & General
    May 2019 - June 2019 · 2 months

    A 41 key, 4-star Boutique hotel near Moulin Rouge. Responsible to achieve budgeted occupancy rates, Reservation input and control. Addressing guest’s comments on TripAdvisor and OTA. Handle customer service to ensure their satisfaction on site. Supervise day to day operation, managing various departments Implementation of HappyCulture standards, and fire safety... Supervising accounting, monitoring the P&L. Management of 10 staff (housekeeping was subcontracted), recruitment, training and payroll. Supervise purchasing and identify the operation’s needs and follow up with timely ordering as well as Accounts Payable

  • General Manager

    Château The Meliya hotel & apartement - Phnom Penh, Cambodia

    Management
    January 2018 - April 2019 · 1 year and 4 months

    A 54 key, 3-star full service hotel with apartments and a F&B outlet. Responsible to achieve budgeted occupancy rates, coordinating the yield management with the sales team and the On and Off-line sales through Hotelinksolution and ASI Front Desk. Taking into consideration all competition for Reservation input and control. Addressing guest’s comments on TripAdvisor and OTA My duties also include: Supervising accounting, monitoring the P&L of our different outlets such as the SPA, the F&B (restaurant and room service). Management of 50 staff, recruitment, training and payroll. Supervise purchasing and identify the operation’s needs and follow up with timely ordering as well as Accounts Payable Digital Marketing Strategy i.e. social medias to optimize our presence, visibility and an e-reputation

  • General Manager

    Tamu - Krong Preah Sihanouk, Cambodia

    Management
    April 2014 - December 2017 · 3 years and 9 months

    A 20 key 4-stars Boutique Hotel with a Beach Club and a full service restaurant. Managing all departments such as F&B, Housekeeping, Maintenance, FOH as well as BOH. Human Resources needs. Planned all daily operation including managing 40 employees. Consistently achieved budgeted rate of occupancy and REVPAR. Revenue management with weekly update Siteminder.com channel Manager and various extranets. Travel Agent contracts development for local & overseas markets. Taking into consideration all competition for reservation input and control. Responsible for TAMU guest relation and complaints resolutions Addressing guest’s comments on TripAdvisor as well as being responsible for the visual creation of various articles and documents for trade magazines, charity, promotional events and social media. Community Management (Facebook, Instagram, Pinterest and Twitter). Coordination of special events, including suppliers and service providers.

  • Hotel Receptionist

    Park & suite prestige Paris Bibliotheque Mitterand - Paris, France

    Front Office reception
    October 2012 - March 2014 · 1 year and 6 months

    144 key, 4-stars Hotel and Apartment suites. Duties included: Check-in/Check-out, billing, cashiering. Liaising with other departments such as Housekeeping, Maintenance, VIP welcomes and site inspections. Assisted in organizing special events and conferences, product launch, private parties. Monitored input of group bookings as well as FITs on Protel. I also involved myself with dealing with guest complaints at the Frond Desk creating guest loyalty, handled Concierge services for celebrities. Trained and supervised trainees making sure that the Front Desk provided a professional and friendly guest service. Managing and training the team Weekly update of the BAR on RateTiger with the Revenue manager

  • Event Project Manager

    Agence A.O.C - Bourg-en-Bresse, France

    Events
    September 2010 - October 2012 · 2 years and 2 months

    Event Manager : Research and development of event concepts, definition of specifications with the client, negotiating with service providers, site management, preparation & implementation of the project sales force, Team coordination, Public Relation ; Team building, product launch, inauguration, anniversaries, concerts, exhibitions, conferences, Grand opening party.... Communications Officer : community management, implementation of advertising campaigns, media planning, graphic design & art direction for media created by external providers, sale support

  • Webmaster

    Comedies Vardar - Paris, France

    Communication
    January 2010 - May 2010 · 5 months

    Design and creation of business documents for shows for 3 Parisian theaters and the Comedie de Nice. Visual creation of posters, flyers, invitations, newsletters. Follow up Printing. Digital marketing : updates of various websites associated with theaters, creation of various GIF animations for website resellers. Organization of the Premiere’s comedy : invitation, emailing, catering, greetings

  • Graphic Designer

    Foncieres residences - Fontenay-sous-Bois, France

    Communication
    October 2007 - January 2010 · 2 years and 4 months

    Graphic design : logotype, business card, headed paper... Design of business documents: brochures, flyers, invitations, folders, brochures and web design newsletter, mailing list. Creation of monthly illustration for specialized magazine to promote this constructor

Education

  • master’s degree in Web-Development

    INSTITUT IBGS - Paris, France

    October 2008 - June 2009

Languages

4 languages

  • French

    Native or fluent

  • English

    Full professional

  • Spanish

    Professional working

  • Central Khmer

    Limited working

Personal information

Nationalities

  • French

Date of birth

April 27th 1984

Driving License

Yes

Skills

12 skills

  • Adobe Illustrator
  • Adobe Photoshop CS
  • adobe suite creative
  • asi front desk
  • Budgeting
  • Eventmanagement
  • hotellinksolution
  • Miscrosoft excel
  • Protel
  • RateTiger
  • Siteminder
  • team managment
Connections
Anirban Somadder
Commis 3 at Tanuf Residency Hotel
Kathleen Dirangga
Guest Relation Officer at Novotel Manado Golf Resort & Convention Center
Arjun Reddy
front desk agent at Marriott
View 4 connections
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