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Holder of a passport "great traveler", I am willing to move to discover more culture, more experiences, ...
As an accomplished hospitality professional with extensive Front Office experience as well as Event Management Consultant, Communication and a Native Generation 2.0, I also benefit from a keen sense of observation, very responsible and an independent problem solver. I am driven towards top performance in order to achieve excellence.
My unusual professional experience has honed my skill-set to reach total customer satisfaction and be rewarded by a smile for a job well done.
Bloch Inc - New York, NY, United StatesAdministration & GeneralJune 2019 - Now · 7 months
Arranging meeting and fit testing Coordinating projects between department, report to the CEO Managing agendas Market research analyst Planning business trips Admin tasks
Hôtel Josephine 4* by Happyculture - Paris, FranceAdministration & GeneralMay 2019 - June 2019 · 2 months
A 41 key, 4-star Boutique hotel near Moulin Rouge. Responsible to achieve budgeted occupancy rates, Reservation input and control. Addressing guest’s comments on TripAdvisor and OTA. Handle customer service to ensure their satisfaction on site. Supervise day to day operation, managing various departments Implementation of HappyCulture standards, and fire safety... Supervising accounting, monitoring the P&L. Management of 10 staff (housekeeping was subcontracted), recruitment, training and payroll. Supervise purchasing and identify the operation’s needs and follow up with timely ordering as well as Accounts Payable
Château The Meliya hotel & apartement - Phnom Penh, CambodiaManagementJanuary 2018 - April 2019 · 1 year and 4 months
A 54 key, 3-star full service hotel with apartments and a F&B outlet. Responsible to achieve budgeted occupancy rates, coordinating the yield management with the sales team and the On and Off-line sales through Hotelinksolution and ASI Front Desk. Taking into consideration all competition for Reservation input and control. Addressing guest’s comments on TripAdvisor and OTA My duties also include: Supervising accounting, monitoring the P&L of our different outlets such as the SPA, the F&B (restaurant and room service). Management of 50 staff, recruitment, training and payroll. Supervise purchasing and identify the operation’s needs and follow up with timely ordering as well as Accounts Payable Digital Marketing Strategy i.e. social medias to optimize our presence, visibility and an e-reputation
Tamu - Krong Preah Sihanouk, CambodiaManagementApril 2014 - December 2017 · 3 years and 9 months
A 20 key 4-stars Boutique Hotel with a Beach Club and a full service restaurant. Managing all departments such as F&B, Housekeeping, Maintenance, FOH as well as BOH. Human Resources needs. Planned all daily operation including managing 40 employees. Consistently achieved budgeted rate of occupancy and REVPAR. Revenue management with weekly update Siteminder.com channel Manager and various extranets. Travel Agent contracts development for local & overseas markets. Taking into consideration all competition for reservation input and control. Responsible for TAMU guest relation and complaints resolutions Addressing guest’s comments on TripAdvisor as well as being responsible for the visual creation of various articles and documents for trade magazines, charity, promotional events and social media. Community Management (Facebook, Instagram, Pinterest and Twitter). Coordination of special events, including suppliers and service providers.
Park & suite prestige Paris Bibliotheque Mitterand - Paris, FranceFront Office receptionOctober 2012 - March 2014 · 1 year and 6 months
144 key, 4-stars Hotel and Apartment suites. Duties included: Check-in/Check-out, billing, cashiering. Liaising with other departments such as Housekeeping, Maintenance, VIP welcomes and site inspections. Assisted in organizing special events and conferences, product launch, private parties. Monitored input of group bookings as well as FITs on Protel. I also involved myself with dealing with guest complaints at the Frond Desk creating guest loyalty, handled Concierge services for celebrities. Trained and supervised trainees making sure that the Front Desk provided a professional and friendly guest service. Managing and training the team Weekly update of the BAR on RateTiger with the Revenue manager
Event Project Manager
Agence A.O.C - Bourg-en-Bresse, FranceEventsSeptember 2010 - October 2012 · 2 years and 2 months
Event Manager : Research and development of event concepts, definition of specifications with the client, negotiating with service providers, site management, preparation & implementation of the project sales force, Team coordination, Public Relation ; Team building, product launch, inauguration, anniversaries, concerts, exhibitions, conferences, Grand opening party.... Communications Officer : community management, implementation of advertising campaigns, media planning, graphic design & art direction for media created by external providers, sale support
Comedies Vardar - Paris, FranceCommunicationJanuary 2010 - May 2010 · 5 months
Design and creation of business documents for shows for 3 Parisian theaters and the Comedie de Nice. Visual creation of posters, flyers, invitations, newsletters. Follow up Printing. Digital marketing : updates of various websites associated with theaters, creation of various GIF animations for website resellers. Organization of the Premiere’s comedy : invitation, emailing, catering, greetings
Foncieres residences - Fontenay-sous-Bois, FranceCommunicationOctober 2007 - January 2010 · 2 years and 4 months
Graphic design : logotype, business card, headed paper... Design of business documents: brochures, flyers, invitations, folders, brochures and web design newsletter, mailing list. Creation of monthly illustration for specialized magazine to promote this constructor
master’s degree in Web-Development
INSTITUT IBGS - Paris, FranceOctober 2008 - June 2009
Native or fluent
Date of birth
April 27th 1984
- Adobe Illustrator
- Adobe Photoshop CS
- adobe suite creative
- asi front desk
- Miscrosoft excel
- team managment