Jack Musyimi

Jack Musyimi

Guest relations at Sansora hotel
Lives in Dubai, United Arab Emirates
over 6 months ago

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Seeking a position in hospitality industry utilizing exceptional hospitality skills and ability to provide prompt and courteous services to the customers in order maximize customer satisfaction.

Experience

  • Guest relations

    Sansora hotel - Nairobi, Kenya

    Front Office concierge
    January 2014 - August 2016

    • Assisting guests with check in and checkout, other cashiering duties. • Giving warm welcome to guests on arrival and registering them as well as issuing room keys by using the appropriate standards. • Being efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions. • Handling guests' mails and messages, and answering phone calls.

  • Travel consultant

    Fabulous seven safaris - Nairobi, Kenya

    Front Office concierge
    March 2009 - December 2013

    - Issuing airline tickets for travel all over the world using the Gds(amadeus and galileo) - Reissuing tickets and collecting the necessary penalties as change fee, no show charges. - Responding to the incoming emails on outlook and as per the company sops. - Processing refunds and managing the queues to avoid agent debit memos. - Receiving payments from clients . - Visa processing and hotel booking.

Education

  • Nairobi aviation college

    August 2006 - March 2008

Languages

  • English
    Native or fluent
    100%
  • Swahili
    Professional working
    60%
  • Afrikaans
    Professional working
    60%

Skills

  • -Computer skills
Following
Hosco
Geneva, Switzerland
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