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Seeking a position in hospitality industry utilizing exceptional hospitality skills and ability to provide prompt and courteous services to the customers in order maximize customer satisfaction.
Sansora hotel - Nairobi, KenyaFront Office conciergeJanuary 2014 - August 2016
• Assisting guests with check in and checkout, other cashiering duties. • Giving warm welcome to guests on arrival and registering them as well as issuing room keys by using the appropriate standards. • Being efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions. • Handling guests' mails and messages, and answering phone calls.
Fabulous seven safaris - Nairobi, KenyaFront Office conciergeMarch 2009 - December 2013
- Issuing airline tickets for travel all over the world using the Gds(amadeus and galileo) - Reissuing tickets and collecting the necessary penalties as change fee, no show charges. - Responding to the incoming emails on outlook and as per the company sops. - Processing refunds and managing the queues to avoid agent debit memos. - Receiving payments from clients . - Visa processing and hotel booking.
Nairobi aviation collegeAugust 2006 - March 2008
EnglishNative or fluent100%
- -Computer skills