Jackline Maina

Jackline Maina

Hostess at Madinat Jumeirah Resort
Lives in Dubai, United Arab Emirates

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About me

An experienced and professional fine dining hostess with great knowledge and understanding of the high end dining experience. Great skills at reservations scheduling,planning seating arrangements,people management and exceptional customer service with unparalleled work ethics. Over seven years of fine dining hostess experience in the top exclusive restaurants in East Africa and Dubai,UAE.

Experience

6 years and 10 months

  • Hostess

    Madinat Jumeirah Resort - Dubai, United Arab Emirates

    F&B other
    July 2018 - Now · 1 year and 7 months

    • Maintaining professionalism and sharp appearance at all times. • Warmly greeting guests and directing them to their seats. • Inquiring about the size of the guest's party and seeing if they have any seating Preferences • Scheduling all reservations and planning seating arrangements with management prior to dinner service. • Performing dining room preparatory work. • Assisting in setting up of planned events. • Relaying messages to the servers about any guests preferences or requirements • Completing side work during downtime

  • waitress-Private Dining

    Madinat Jumeirah Resort - Dubai, United Arab Emirates

    F&B service
    May 2017 - June 2018 · 1 year and 2 months

    • Greeted customers checked reservations and seated them. • Ensured guests had water and informed them of their server’s name. • Assisted servers with counting tallies at shift end. • Handled customer complaints with good listening skills and working with management. • Thanked guests and invited them to return.

  • Senior Waitress

    Ibis - Nairobi, Kenya

    F&B service
    June 2015 - January 2017 · 1 year and 8 months

    • Thanked guests and invited them to return. • Consistently adhered to quality expectations and standards. • Regularly checked on guests to ensure satisfaction with each food course and beverages. • Appropriately suggested additional items to customers to increase restaurant sales. • Assisted guests with making menu choices in an informative and helpful fashion.

  • Call Centre Agent

    Lake Naivasha Simba Lodge - Nairobi, Kenya

    Back Office
    January 2013 - May 2015 · 2 years and 5 months

    • Answered incoming calls. • Made outgoing calls to potential clients and data entry. • Referred unresolved grievances to appropriate departments. • Conferred with customers over the phone or in person to provide pertinent information regarding products,services,accounts or orders

Education

  • Diploma In Business Management

    Nairobi Institute Of Business Studies - Nairobi, Kenya

    June 2013 - June 2015

  • Diploma In Tours And Travel

    Jodan College Of Technology - Thika, Kenya

    May 2013 - December 2015

  • Diploma In Hotel Management

    Amboseli Institute Of Hospitality Management - Thika, Kenya

    May 2011 - August 2012

  • Certificate In Computer Classes

    SuperHighway Computer College - Thika, Kenya

    January 2011 - April 2011

Languages

2 languages

  • Swahili

    Native or fluent

  • English

    Native or fluent

Personal information

Nationalities

  • Kenyan

Skills

4 skills

  • Great Guests relations Skills
  • People and Time Management
  • Top-notch hospitality and professionalism
  • upbeat, outgoing and positive
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