Jaisal Patel

Jaisal Patel

Shift Leader Receptionist at Hotel du Vin
Lives in London, United Kingdom

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About me

Experienced customer service professional with a demonstrated history of working in the leisure, travel & tourism industry. Skilled in Negotiation, Sales, Hospitality Industry, Business Development, and Social Media. Strong operations professional with a Master of Business Administration (M.B.A.) focused in European International Business Management from Audencia Ecole de Management.

Experience

2 years and 7 months

  • Shift Leader Receptionist

    Hotel du Vin - London, United Kingdom

    Guest Relations
    September 2018 - Now · 1 year and 3 months

    Provides a warm welcome to all guests, ensuring consistent exceptional service to all guests to exceed their expectations as per leading world hotel standards. Completes one to one appraisals, motivates team members and organises shifts. Cashiering and foreign currency exchange,internal and external telephone communication and manages guest accounts and delivers amenities. Handles lost and found, guest mail, repair orders, inquiries and ensures problems are resolved whilst maintaining accuracy of the guest complaint log.

  • Receptionist

    Hotel Capovilla - Este, Italy

    Guest Relations
    September 2017 - January 2018 · 5 months

    Provides a warm welcome to all hotel guests, ensuring they are looked after during their stay. Processes check-in and checkout duties, arranges special requests, assists with hotel events and helps with general management duties around the hotel.

  • Holiday Representative

    TUI - Santa Maria, Cape Verde

    Tourism
    April 2017 - August 2017 · 5 months

    Provides a welcome meeting to create unforgettable holiday experiences for guests to make sure they maximize their time in destination, welcomes guests at the airport and helps them with arrival and departure questions, booking excursions for them and solving any holiday queries on the spot by acting as their personal PR point of contact during their stay.

  • Guest Relation Officer

    Carnival Cruise Lines - Miami, FL, United States

    Guest Relations
    June 2016 - November 2016 · 6 months

    Provides all services of the Guest Relations Desk; including, lost luggage, stateroom changes, lost and found service, printing and issuing guest cruise cards, and broadcasting ships announcements. Responds to guest concerns in a considerate, professional and positive manner by showing empathy and listening actively by taking ownership of guest concerns, following-up and ensuring complaints are resolved to the guest’s satisfaction.

Education

  • French and Business Studies

    University of Liverpool - Liverpool, United Kingdom

    September 2008 - July 2012

Languages

4 languages

  • English

    Native or fluent

  • French

    Native or fluent

  • Spanish

    Full professional

  • Italian

    Professional working

Personal information

Nationalities

  • British

Skills

5 skills

  • commmunication
  • Great customer service
  • Hospitable
  • Opera
  • Quick problem solver
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