Jakub Kisala

Assistant General Manager at Cristal Park Hotels
Lives in Guildford, United Kingdom
over 6 months ago

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Experience

  • Assistant General Manager

    Cristal Park Hotels - Tarnow, Poland

    Administration & General
    May 2013 - Now

    3,4 and 5* hotels assigned to duties of: Guest relations manager • Ensured professional and high-class guest service experiences • Analysed customer feedback and provided strategic direction to improve overall rating • Responded to guests needs and anticipated their unstated ones • Welcomed VIP guests and looked after them during their stay Marketing officer and events coordinator • Drawn up accommodation packages and checked their profitability • Prepared adverts and special offers such as wedding receptions or New Year’s Eve celebrations • Checked profitability of a project, potential competition and promoting the enterprise • Ensured that all guests during our events were satisfied with service delivery • Promoted hotel on fairs eg. wedding fairs • Negotiated contracts with for eg. With Taxi agency F&B • Served to the most demanding guests including the Polish President (June 2016) • Worked under pressure while serving on many events and caterings even for a thousand guests • Checked quality and presentation standards • Checked and completed financial transactions for other staff members • Participated in many trainings for professional waiters and barista

  • Waiter

    The Ivy - Guildford, United Kingdom

    F&B service
    February 2018 - May 2018

    A part-time job as a waiter in a prestigious restaurant in order to help during the opening of the restaurant and get a valuable experience during demanding training conducted by specialists in the hospitality industry.

Education

Languages

  • Polish
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • German
    Limited working
    40%
  • Spanish
    Notions
    20%
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