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Assistant General Manager
Cristal Park Hotels - Tarnow, PolandAdministration & GeneralMay 2013 - Now
3,4 and 5* hotels assigned to duties of: Guest relations manager • Ensured professional and high-class guest service experiences • Analysed customer feedback and provided strategic direction to improve overall rating • Responded to guests needs and anticipated their unstated ones • Welcomed VIP guests and looked after them during their stay Marketing officer and events coordinator • Drawn up accommodation packages and checked their profitability • Prepared adverts and special offers such as wedding receptions or New Year’s Eve celebrations • Checked profitability of a project, potential competition and promoting the enterprise • Ensured that all guests during our events were satisfied with service delivery • Promoted hotel on fairs eg. wedding fairs • Negotiated contracts with for eg. With Taxi agency F&B • Served to the most demanding guests including the Polish President (June 2016) • Worked under pressure while serving on many events and caterings even for a thousand guests • Checked quality and presentation standards • Checked and completed financial transactions for other staff members • Participated in many trainings for professional waiters and barista
The Ivy - Guildford, United KingdomF&B serviceFebruary 2018 - May 2018
A part-time job as a waiter in a prestigious restaurant in order to help during the opening of the restaurant and get a valuable experience during demanding training conducted by specialists in the hospitality industry.
University of Surrey, School of Hospitality and Tourism Management - England, United KingdomSeptember 2017 - Now
PolishNative or fluent100%
EnglishNative or fluent100%