James Strydom

James Strydom

Guest Service Officer at Park Hyatt Duabi
Lives in United Arab Emirates
over 6 months ago

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I am a healthy young man who values reputations and upholding company image and prefers hard work with a great work ethic to help others and with a keen desire for guest satisfaction. I am always up for new experiences and the opportunity to learn something new as I feel that one can never know enough.

Experience

  • Guest Service Officer

    Park Hyatt Duabi - United Arab Emirates

    Communication
    May 2018 - Now · 8 months

    Answering telephone calls and providing hotel information and directing requests to certain departments. coordinate guest requests. Assist with proving hotel reservation information. perform wake up calls. Order cake as special occasion amenity. Pull out and compile various daily operation reports.

  • Waiter

    Park Hyatt Dubai - Noepe - Sharjah, United Arab Emirates

    F&B service
    September 2017 - April 2018 · 8 months

    set up the restaurant aesthetically and prepared mise en place for daily service. Welcomed guests and escorted them to preferred seats and presented menus while suggesting popular items for food and beverages and listening for their preferences and special dietary needs. set up cutlery, condiments if needed and bread, Served orders and followed up on satisfaction. During winter months I was responsible for building and maintaining a bonfire. maintained cleanliness of tables and seats between guests and after service. Broke down set up and decorations after service, polished washed glasses and cutlery and restocked condiments, coasters, serviettes and side plates for the following day.

  • Intern

    The Maslow hotel - Sandton, South Africa

    Housekeeping
    October 2016 - April 2017 · 7 months

    Cleaned and Maintained cleanliness of public areas and Reception and concierge desks. Allocated rooms to attendants and listed room status reports for supervisors. set priority rooms and relayed information from reception to floor supervisors and updated rooms per supervisor clearance. received telephone calls and assisted with requests and information for guests. received, counted, packed and issued clean linen and supervised linen storeroom. supervised room attendants and assisted them. Refilled amenities tray. Inspected rooms and updated status. Brought special items (blankets, duvet sets, baby cots) to rooms on request.

  • Hotel School Practical

    The Michelangelo hotel - Sandton, South Africa

    Housekeeping
    October 2015 - November 2015 · 2 months

    Cleaned and maintained cleanliness of public areas collected guest laundry and washed/ dry cleaned, pressed and delivered back to guests. Washed, dried, pressed, packed and stored bed linen and issued linens to room attendants. supervised room attendants and inspected guest rooms.

  • Hotel School Practical

    The Maslow - Sandton, South Africa

    Front Office reception
    May 2015 - July 2015 · 3 months

    Welcoming guests on arrival and processing their check in via Opera, informing guests of the hotel's services and operating hours and assisting with special requests. receiving on processing payments by either cash or card and compiling correlating documentation. performing 'pit checks' to ensure guest folders are up to date. checking out guests and process payment for the duration of their stay.

  • Hotel School Practical

    The Maslow - Sandton, South Africa

    Front Office concierge
    May 2015 - July 2015 · 3 months

    welcoming and assisting guests with information about the city and its attractions as well as arranging transportation and restaurant/ tour bookings. providing information to guests, assisting them with requests and collecting their luggage on arrival and departure.

  • Hotel School Practical

    The Maslow - Sandton, South Africa

    F&B kitchen
    October 2014 - December 2014 · 3 months

    Prepared mise en place Made pastry and desert items to order and for banquets Prepared breakfast items Prepared food service station Prepared burgers, sandwiches and accompaniments Stock control and rotation, ordered, received and stored stock

  • Hotel School Practical

    Protea Hotel Balalaika - Sandton, South Africa

    F&B service
    May 2014 - July 2014 · 3 months

    Set up, assisted with services and cleared breakfast setup. Took food and beverage orders, processed them in Micros system served orders and collected payment. prepared bar mine en place for evening service, received beverage orders and prepared and served alcoholic beverages. recorded and processed room service orders and delivered them. performed stock take and places orders for new stock, received and stored deliveries and issued items per requests.

Education

Languages

  • English
    Native or fluent
    100%

Skills

  • Good in microsoft
  • Opera PMS
Connections
Jason Whindus
Intern at Sheraton Suites Key West
Ramy Ayoub
Events & Marketing Consultant at Bitburger Beer Kenya
Krisantus Sutrisno
Intern at Four Seasons Hotel
Following
Grand Hotel Downtown
Amsterdam, Netherlands
The Ritz-Carlton Dubai
Dubai, United Arab Emirates
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