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About me
Strong desire to work in major Hospitality an Tourism, improve different skills and experiences professionally. More importantly, giving the best and extraordinary customer satisfactions. In other words, Broadening the experience, abilities, outlook and moving forward in fast phase to grow the career future. An aspiring team worker, hardworking and dedicated professional who wants to meet the challenges posed at the work place and to contribute towards the growth of the organization along with self-motivation. I have cross-cultural over 8 years of respective experience in customer service. I am able to work with people of all ages and from different backgrounds. In fact, Great ability to maintain a clean, safe, orderly and uncluttered work environment. Especially, massive positive attitude with serving customers and co-workers and remarkable ability to work under stress.
Experience
10 years
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Travel Consultant
Desert Adventures Tourism - United Arab Emirates
ReservationsDecember 2019 - March 2020 · 4 months -
Reservations Sales Agent
Madinat Jumeirah Resort - Jumeirah Group - Dubai, United Arab Emirates
ReservationsApril 2019 - December 2019 · 9 months -
Reservation Officer
Millennium Hotels & Resorts - Dubai, United Arab Emirates
ReservationsApril 2016 - February 2019 · 2 years and 11 months• Managing telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times Understanding seasonal and historical trends and work within them to ensure maximum occupancy and average room rates Identifying new contacts and pass sales leads on to the relevant sales team, develop sales leads, and respond to sales opportunities in order to maximize revenue and identifying opportunities to upsell in order to achieve revenue targets Organize visa request for hotel guest as per hotel policy by coordinating with PRO Preparing morning revenue reports ( Pick up report, Daily pick up report and Data Analysis) Checking advance deposits, refunds of such and confirmation of both is processed. Reviewing no-show reservations and process charges. Track group no- show reservations and distribute to Sales Department. Monitor and ensure that all reservations (including manual) are input into the system. Ensure that rooming lists are input into the system Working closely with the Front Desk Manager in determining the percentage for overbooking Review master file activity report daily for accuracy of codes, rates and guest information. Reconciliation of commission for OTA Daily arrival check
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Guest Service Agent
Ramada Hotel & Suite Sharjah - Sharjah, United Arab Emirates
Guest RelationsJuly 2014 - March 2016 · 1 year and 9 months• Give a warm welcome and check in guests taking into account the established SOPs Check out of departing guest in accordance with the established standards Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for hotel guest in accordance with the credit policy Sell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issues Corporate with colleagues from all departments, in particular Housekeeping, Accounting and Reservation
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Tour Guide/Consultant
Marco Polo Travels - Fergana, Uzbekistan
ConsultingMarch 2010 - May 2014 · 4 years and 4 months- Research, explore and study different travel destination options Research destination and travel prices, customs, weather conditions, reviews etc. Suggest suitable travel options that best suite clients' needs Book tickets, reserve accommodation, organize rental transportation Collect deposits and balances Offer and promote different services and offerings
Education
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Fergana State Unversity
September 2006 - July 2010
Languages
2 languages
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Russian
Full professional
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English
Full professional
Personal information
Date of birth
March 30th 1988
Skills
5 skills
- Customer focus
- Fast learning
- Flexibility
- Teamwork
- Upselling skills
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