Jan Dlouhy-Braafhart

Jan Dlouhy-Braafhart

Guest Service Supervisor at Carnival Cruise Line
Lives in Los Angeles, CA, United States
over 6 months ago

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Happy, positive person, enjoying work with people in international team and traveling.

Experience

  • Guest Service Supervisor

    Carnival Cruise Line - Miami, FL, United States

    Guest Relations
    March 2014 - Now

    Supervisor in conflict department - resolving issues of passengers on cruise liner - determination of compensation - responsible for team of (within) 15 employees - cash responsibility, administration of guest's accounts - front desk and phone duties - agenda of guests with disabilities - responsibility for lost and found - meeting and interaction with VIP and loyal guests - planning shifts of employees - training new employees

  • Chief Operating Officer

    Restaurant U Dlouhych est. 1892 - Ostrava, Czechia

    F&B other
    May 2004 - January 2013

    - leading and controling of team (max. 15 employees) - contact with business partners - storage and personnel administration - ensuring of good working restaurant and quality of services - responsibility for compliance with safety and compliance hygiene regulations - planning shifts and vacations of employees - training new employees - assistance in any part of the restaurant, if necessary - material responsibility

Education

  • Hotel Academy Silherovice - Ostrava, Czechia

    September 1998 - June 2002

    Hotel management, turism, restaurant management.

Languages

  • Slovak
    Native or fluent
    100%
  • Czech
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • German
    Limited working
    40%

Skills

  • Adobe Photoshop
  • Advanced PC user
  • Driver License
  • Microsoft Word
  • Miscrosoft excel
  • Outlook
  • Photographer
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