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Happy, positive person, enjoying work with people in international team and traveling.
Guest Service Supervisor
Carnival Cruise Line - Miami, FL, United StatesGuest RelationsMarch 2014 - Now
Supervisor in conflict department - resolving issues of passengers on cruise liner - determination of compensation - responsible for team of (within) 15 employees - cash responsibility, administration of guest's accounts - front desk and phone duties - agenda of guests with disabilities - responsibility for lost and found - meeting and interaction with VIP and loyal guests - planning shifts of employees - training new employees
Chief Operating Officer
Restaurant U Dlouhych est. 1892 - Ostrava, CzechiaF&B otherMay 2004 - January 2013
- leading and controling of team (max. 15 employees) - contact with business partners - storage and personnel administration - ensuring of good working restaurant and quality of services - responsibility for compliance with safety and compliance hygiene regulations - planning shifts and vacations of employees - training new employees - assistance in any part of the restaurant, if necessary - material responsibility
Hotel Academy Silherovice - Ostrava, CzechiaSeptember 1998 - June 2002
Hotel management, turism, restaurant management.
SlovakNative or fluent100%
CzechNative or fluent100%
EnglishNative or fluent100%
- Adobe Photoshop
- Advanced PC user
- Driver License
- Microsoft Word
- Miscrosoft excel