Jan Freida De Leon

Jan Freida De Leon

Lounge Manager at Dubai International Hotel
Lives in Dubai, United Arab Emirates
over 6 months ago

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Experienced Manager with a demonstrated history of working in the food & beverages industry. Skilled in Catering, Food & Beverage, Microsoft Word, Hotel Management, and Customer Satisfaction. Strong professional with a Bachelor of Science (B.S.) focused in Tourism from Lyceum of the Philippines.

Experience

  • Lounge Manager

    Dubai International Hotel - Dubai, United Arab Emirates

    Management
    October 2016 - Now · 2 years and 5 months

    • Lead and develop staff within the area of responsibility including recruitment, on job orientation, probation management, performance planning and review, training, succession planning and daily staff supervision. • Responsible for the allocation of work tasks and staff performance management to ensure that staff performance meets service requirements. • Manage matters of poor performance and misconduct including root cause analysis, determination of investigation findings and development activities. • Manage costs to reflect operating forecasts and budgeted figures relating to equipment and food material utilisation without compromising on product quality and service. • Plan and manage the day of operations including the service plan and delivery in accordance with the guests, partnered airlines and agencies’ requirements. • Ensure that all products released into the service environment are of the required standard and quantity. • Assist with the investigation of airlines and passenger complaints including root cause analysis and recommendation of corrective actions. • Responsible in sales and marketing of the lounges to acquire new airline partner and travel agencies. • Ensure full compliance to the company’s food safety and quality management system requirements and close out any non-conformances with the required timeframe. • Implement new products, process improvements and cost saving initiatives to achieve business objectives and financial results. • Ensure compliance to the Food Safety and Quality Management systems. • Ensure that equipment is used in a proper and safe manner. • Ensure minimization of customer complaints and establish systems to achieve quick resolution of customer complaints.

  • Outlet Manager

    Le Meridien Dubai Hotel & Conference Centre Le Meridien Fairway - Dubai, United Arab Emirates

    Management
    October 2015 - October 2016 · 1 year and 1 month

    • Responsible for all the administrative and human-resource functions of running the outlet, including recruiting new employees and monitoring employee performance and training. • Directly supervise and coordinate activities of associates engaged in the service in accordance to the standard of the outlet. • Set restaurant standards and maintain SOP’s • Train staff in customer service & customer satisfaction • Conduct guest and menu sales comparison in order to determine market trends and make suggestions if necessary • Prepare outlet promotions • Monitor records essential to the operation(requisitions, temperature control, par stock and inventory, breakage, etc) • Monitor and contribute to the career development of associates through scheduled training sessions, briefing and communication meetings

  • Assistant Lounge Manager

    Le Meridien Dubai Hotel & Conference Centre Le Meridien Fairway - Dubai, United Arab Emirates

    Management
    March 2014 - October 2015 · 1 year and 9 months

    • Supporting the Manager in supervising the outlet. • Ensure the day to day operations runs smoothly and efficiently. • Train and keep associates up to date about service standards, food and beverage knowledge, and other information necessary to perform the job efficiently. • Roster the associates and assign duties, responsibilities and work stations in accordance with work requirements. • Monitor the outlets operation cost while ensuring the outlet’s equipment, supplies and stocks are adequate for the business demands. • Assist the hostess in welcoming and seating the guests and answering calls. • Maintained and develop friendly rapport with multi-cultural guests. • Perform monthly inventories of supplies and equipment, including glassware • Responsible for issuing and posting of requisitions from all F&B outlets.

  • Head Hostess

    Le Meridien Dubai Hotel & Conference Centre Le Meridien Fairway - Dubai, United Arab Emirates

    Hostess
    April 2010 - March 2014 · 3 years and 12 months

    • Assist in record keeping, inventory control, and general bookkeeping. • Handle telephone communications, reservations, and banquet coordination in a professional manner. • Responsible for welcoming and ushering guests to their seats • Take reservations and assist in smooth flow of service in the restaurant • To achieve maximum turnover per day without sacrificing service quality standards • Maintain guest history system and have a close contact with guests by calling and sending cards for various occasions • Responsible in tracking all the reservation daily on Table Management System

Education

  • Master Certificate in Hospitality Management

    eCornell | Online Learning by Cornell University

    August 2018 - Now

  • B.S. in Tourism Management

    Lyceum of the Philippines - Hospitality and Tourism Management

    June 1999 - March 2002

Languages

  • English
    Native or fluent
    100%
  • French
    Limited working
    40%

Skills

  • Budget
  • Good customer service
  • Hiring, training staff
  • Pre-opening a restaurant
  • Restaurant Management
  • Staff administration
Connections
Lalit Nayak
Bar Waiter at Dedeman Hotels & Resorts International
Asim Saeed
Assistant Hotel Manager at Travelodge Hotels Limited
Ramy Shawky
Guest Services Manager at Mövenpick Hotels & Resorts
View 5 connections
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