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My Personal goal is to obtain a position where I can contribute my skills, knowledge and experience. Trustworthy, Patient and empathetic with extensive background in conflict resolution. Focused on honoring company ethics and preserving confidentiality. Enthusiastic about ensuring optimal customer service and clients satisfaction.
1 year and 5 months
Credit Vibrant Concepts - Metro Manila, PhilippinesAdministration & GeneralMay 2018 - September 2018 · 5 months
• Provided extensive clerical and administrative support to department staff. • Collected and reported monthly expense variances and explanations. • Handles Petty Cash. • Document all miscellaneous expenses
Convergys - Muntinlupa, PhilippinesCustomer ServiceAugust 2017 - January 2018 · 6 months
• Provided repeat customers with exceptional care and attention. • Process payments and give credit balance. • Supported customers and fielded questions regarding merchandising and pricing. • Developed positive customer relationships through friendly greetings and excellent service. • Followed latest market trends to contribute suggestions seasonal buys. • Directed individuals to merchandise locations. • Analyzed and properly processed product returns, assisting customers with other selections as needed. • Helped customers with questions, problems and complaints in person via telephone. • Sells a specific Television Service Provider.
Customer Service Representative
Teleperfomance - Makati, PhilippinesCustomer ServiceJanuary 2017 - June 2017 · 6 months
• Answered telephone inquiries on banking products and credit cards. Organized and removed credit accounts under the customers name that is no longer in use. • Maintained friendly and professional customer interactions. • Collected customers loan and bills payments. • Assists customer request for increase of credit card limits. • Enrolled the customer for new credit line.
Bachelor of Science in Accountancy
Emilio Aguinaldo College - Manila, PhilippinesJune 2011 - March 2016
Native or fluent
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