Jane Nzioka

Asst. Front Office Manager at Leisure Lodge Beach & Golf Resort
Lives in Diani Beach, Kenya
over 6 months ago

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Experience

  • Asst. Front Office Manager

    Leisure Lodge Beach & Golf Resort - Diani Beach, Kenya

    Management
    January 2014 - Now · 5 years and 1 month

    Duties and Responsibilities  Ensuring the successful completion of daily Front Office shift requirements, including ensuring guest and employee satisfaction and achieving the operating budget.  Supervision of the operational activities of the hotel front office areas including Bell/Door staff, Switchboard, Guest services and Front Desk.  Assisting in completing financial and administrative responsibilities.  Assigning, coordinating, and supervising work activities of Front Desk Agents and observing performances for making sure adherence to hotel policies established operating procedures.  Ensuring guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, Budgeting and forecasting, departmental management policy and procedure implementation and enforcement.  Monitoring and assessing service as well as satisfaction trends, evaluating, addressing issues and making improvements accordingly.  Ensuring compliance with Hotel standards, meeting as well as greeting guests and responding to guest inquiries, requests and issues in a timely, friendly and efficient manner.  Training and developing Front Desk Agents. Preparing staffing schedules, completing payroll, and monitoring labor costs to budget figures.  Ensuring work is completed to include, shift closings, room deposits, refunds and rebates.  Preparing and conducting Front Desk meetings and resolving issues.  Performing house counts and reviewing daily arrivals, identifying potential problems with rooms’ activity and taking appropriate action.  Taking personal responsibility for correcting customer service problems.

Education

  • Barchelor of Business Administartion

    SMC University - Zürich, Switzerland

    May 2013 - October 2014

    I was awarded a Bachelor Degree in Business Administration. I passed with 1st class honours. 3.7 out of 4

Languages

  • German
    Native or fluent
    100%
Following
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