Janelie Labrador

Janelie Labrador

Executive Secretary at Niyama Private Islands Maldives
Lives in Malé, Maldives
over 6 months ago

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I am a talented, ambitious and hardworking individual, with broad skills and experience in office and admin work.

Furthermore, I am adept at handling multiple tasks on a daily basis competently and at working well under pressure.

A key strength is communication; building strong relationships with people in order to deliver the best results.

Experience

  • Executive Secretary

    Niyama Private Islands Maldives - Malé, Maldives

    Administration & General
    May 2016 - Now · 2 years and 9 months

    Personal Assistant of the General Manager 1. Organizing events and conferences 2. Arranging appointments and schedule meetings for the GM. 3. booking and arranging travel, transport and accommodation 4. Acting as a first point of contact: dealing with correspondence and phone calls 5. Make complimentary forms. 6. Validating Vouchers 7. Approving Material Controls request and Fusion in behalf of the GM. 8. Typing, compiling and preparing reports, presentations and correspondence 9. Managing databases and filing systems 10. collating and filing expenses 11. Updating Executive department attendance in Fusion. 12. Makes Manager on Duty Roster 13. Managed the 3rd party clothing shop 14. Site inspections for FAM Trips and VIPs 15. Prepare Vouchers for Executive requests 16. Replying to guest surveys (eg, TripAdvisor, Booking.com, ReviewPro, etc.) 17. Update room compendiums 18. Make hotel reservation for executive office guests 19. Send and ask inquiry to sister company hotels for guest preference for repeaters

  • Q Attendant

    Niyama Private Islands Maldives - Malé, Maldives

    Front Office reception
    August 2015 - May 2016 · 10 months

    20. Front Office Telephone operator 21. Front Row of the Guests and central information of all the outlets 22. Answer guest inquiries (eg. Amenities, restaurants, rooms, etc.). 23. Arranged and request VIP Amenities for the VIP guests. 24. Take dine-in orders from the room. 25. Prepare registration Cards for the Arrivals in OPERA 26. Creates Journey for the arrivals, departure, excursions, VIP, etc.. 27. Creates schedule for Q Attendants 28. Update Thakuru Allocation in OPERA

  • Team Leader

    ePerformax Contact Center - Cebu City, Philippines

    Customer Service
    March 2013 - August 2015 · 2 years and 7 months

    1. Troubleshoot Tools 2. Check agent’s attendance. 3. Track system issues. 4. Take Managerial calls (guest complaint calls) and solve it. 5. Served and Draft written warning, FOCUS Alert and Termination Letter to agents. 6. Assist team members with their calls, especially with the procedures. 7. Handled class for any updates of the call handling procedure. 8. Track agents Average Handling Time 9. Track and Disputes agents Schedule Adherence 10. Handled meetings for the team. 11. Make the Team schedules. 12. Motivate team members to perform well

  • Human Resource Operations Support Specialist

    ePerformax Contact Center - Cebu City, Philippines

    Human Resources
    April 2011 - March 2013 · 1 year and 12 months

    ● Implementing the Company's Policy (SOP) ● Handle Admin Cases ● Validating and Uploading of Sanctions (Attendance and Performance) ● Send a weekly headcount report for all the employees and trainees ● Update our employee company Masterfile ● Sending a validated disciplinary actions report to the programs ● Handles training/orientation (NTO, NEO, Pre-ABAY and Pre-PST) ● Facilitates Clearance process for separated employees or trainees and handles the exit interview ● Send separation emails to the program ● Response to program's RTWO request and process (draft and send) RTWO request to employees

Education

  • Bachelor of Nursing

    System Technology Institute - Hospitality and Tourism Management

    June 2007 - March 2009

Languages

  • English
    Full professional
    80%

Skills

  • excellent in handling costumer complaints
  • Fluent in English
  • Good communicator
  • Microsoft Office knowledgeable
  • Well-organized
Connections
Hesham Hamed
Outlet Manager at The Sun Siyam Iru Fushi
Bassem El-Ghandour
Assistant Reservations Manager at Hurawalhi Island Resort & Kudadoo Private Island
Saifeddine Gritli
Cold kitchen at Coral maldives
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