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Working as a Receptionist with 1 year and 9 months progressive experience in
performing front desk, clerical and reservation tasks. Demonstrated talent to greet the Guest &
Proceed the Check in according to their reservation & resolves Guests complaints. Exceptional
verbal and written communication skills of multi-tasking, problem-solving and work
prioritization. Friendly and polite individual who is known to work collaboratively to attain goals
and mission of company.
Front Desk Receptionist
Emirates park zoo and resort - Abu Dhabi, United Arab EmiratesFront Office receptionApril 2017 - Now · 1 year and 10 months
Registers guests and assigns rooms, accommodates special requests whenever possible. Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change, transfers guests’ balances to other accounts as required. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. Knowledge of reservation department, takes same day reservation and future reservation when necessary. Knows cancellation procedures.
PEARL CONTINENTAL - Rawalpindi, PakistanFinance/AccountingSeptember 2014 - December 2014 · 4 months
AIOU - Islamabad, PakistanJanuary 2014 - Now
I HAVE DONE BACHELOR IN COMMERCE WITH 60% MARKS.
- MS Excel
- MS Office