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A highly experienced and accomplished international hotelier having worked in various key cities in South East Asia & Australasia managing brands across the hospitality spectrum, from lifestyle hotels, modern design serviced apartments, to luxury experiences, upscale, upper mid-scale hotels & destination resorts. Experienced in corporate office requirements, group operations, general management, business development, pre openings, hotel operations, multi outlet food and beverage operations.
Royal Group Holdings Pte Ltd - SingaporeManagementJuly 2017 - September 2018 · 1 year and 3 months
Appointed to develop and operate an independent hotel brand & hospitality platform for Singapore based Royal Group delivering management of hotels, restaurant & bar, asset management, creative direction, project management and marketing & sales platforms, conservation restoration to heritage buildings for boutique & lifestyle products in South East Asia.
GCP Hospitality - Bangkok, ThailandManagementFebruary 2016 - May 2017 · 1 year and 4 months
Overseeing the rebranding & launch of the lifestyle “Hotel G” brand into Singapore, Including refurbishment, redesigning layout concepts to utilise available GFA, creating revenue-generating areas. Project management to ensure works were completed in line with projected dates and coordination with contractors limiting disruption to hotel operations. Redesigned the hotels technology offerings digital marketing apps, free Wi-Fi for all areas of the building with high speed internet. Creating the most vibrant hotel in our economic segment recognised for its modern and trendy designs, and smashing local expectations with the highly acclaimed Restaurant & Bar facilities. Designing and planning space allocation requirements by ignoring conventional requirements and standards which produced a communal atmosphere for hotel guests and the local community infusing technology to provide a seamless ambiance and changing mood experience for all areas in the hotel. Responsible for developing pre-opening schedules, critical paths, business plans & budgets. Hotel operating procedures, ensuring delivery of hotel departments on time and in line with brand compliance. Responsible for daily hotel operations, revenue generation sales plans, marketing promotions including the successful launching of two new R&B outlets in the Hotel.
General Manager, Regional Operations Manager SEA
StayWell Holdings - SingaporeManagementMay 2010 - January 2016 · 5 years and 9 months
Transferred to Royal Brothers corporate office in “raffles place” overseeing and managing the hotel project during pre-opening period, construction handover and ongoing operations. Responsible for recruiting the executive team and overseeing the employment and training of the hotel’s key executives, and managers. Financial analysis, and cashflow requirements, developing strategic and operational business plans, yielding and revenue budgets. This dual role also encompassed development for the group in SEA, identifying and developing new projects, feasibility studies for property development, joint ventures, asset management, F&B concepts, design selection, contractual negotiations and overseeing development execution. Responsible and reporting on all areas of hotel operations focused on financial results, service excellence & brand standards for the hotel & region with ongoing operational support for hotel general managers and their teams.
Group Operations Manager
StayWell Hospitality - New South Wales, AustraliaManagementJuly 2008 - May 2010 · 1 year and 11 months
With major shareholder Royal Brothers Group, $200 million in capital was available for acquisitions of new hotels in the Asia Pacific Region. New assets were acquired and re –branded during this rapid growth period with the Park Regis and Leisure Inn Brands rolled out through Australia as well as Singapore & Dubai. Held overall accountability for driving room’s profitability, food and beverage, conference revenue, service standards, including reviewing and reorganising each business model with the objective of maximising revenue and operational efficiencies. Assisting Hotel General Managers to achieve their respective business objectives with MLR Properties, setting direction for pre-opening teams to successfully launch new hotels with aggressive sales and marketing programs.
StayWell Hospitality - New South Wales, AustraliaManagementJuly 2007 - July 2008 · 1 year and 1 month
Park Regis-City Center, groups flagship property located in Park St Sydney, surrounded by Sydney’s best shopping, entertainment and sightseeing establishments. Designed to cater for the corporate and leisure markets. After taking operational control of the Hotel lifted occupancy by 42 percent in the first year, posted revenue growth of 38 percent and delivering GOP of 58 percent.
Operations Management for the Hospitality Industry
Cornell University - School of Hotel Administration - Ithaca, NY, United StatesJuly 2008 - August 2008
Operations Management for the Hospitality Industry Course
Hotel Business Operations
Department Of Training & Education Co-Ordination - Parramatta, AustraliaJanuary 2001 - January 2002
AQF 2, Diploma
St John’s College - Hastings, New ZealandJanuary 1985 - December 1989
Form 7: Economics, English, Math, Science, and Geography
- Digital marketing
- Feasibility Studies
- Guest Service
- Hotel, Resort Operations
- Human Resources
- Room Division
- Team work