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Strong and talented teams are key to creating a memorable and valuable guest experience. At the heart of brand development and guest experience are people and relationships. I believe that focus on these can transform a business, its relationships, and those within it.
I have over 7 years in the hospitality sector and 10 years of experience as an innovative adult educator developing learning programs both in Canada and internationally in Japan. I have extensive experience living in an international community and working cross-culturally.
Community-engaged Experiential Learning Consultant
The University of British Columbia - Vancouver, CanadaOtherJuly 2012 - Now · 6 years and 8 months
Lead the development of partnership building between university and community partner stakeholders other cross-institutional partners in various departments and faculties Integrate community engagement into teaching, learning and research to support student learning and faculty teaching and scholarship at the institution. Support faculties and individual instructors in developing, managing and sustaining community partner relationships. Liaised with community organization leaders and students to develop capacity for university-community partnerships, while conducting on-going program evaluation. Advancing community engagement efforts and priorities in faculties Member of the Community Engaged Scholarship working group.
Shuraku - Vancouver, CanadaManagementJanuary 2011 - June 2014 · 3 years and 6 months
Saphrons - Winnipeg, CanadaF&B serviceMay 2003 - August 2007 · 4 years and 4 months
Business Analysis Certificate
University of British - Vancouver, CanadaFebruary 2018 - May 2018
Today’s business environment is characterized by complexity and change. Business analysis employs analytical, problem solving, leadership, and communication skills, and business analysts facilitate organizational change and deliver value to stakeholders and clients.
Masters of Adult Education
University of British - Vancouver, CanadaJanuary 2012 - June 2016
Degree in adult education with skill development in facilitation, curriculum design and program development, evaluation, learning and development programs for educating and training adults.
EnglishNative or fluent100%
- Basic bartending
- client relationship management
- Multicultural customers
- Passion for customer care
- project managment