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I am a multidisciplinary manager with 10 years of professional experience developed in Business Consultancy and Hospitality, and Engineering as academic background. I have worked on projects related to Pricing, Customer Experience, Segmentation, Market Research, and Business Planning. Now I'm in charge of co-leading the team of Hotel Formentor along with the General Manager.
Until now, and within Hospitality, I have put in value the skills and techniques I developed as a consultant. I have oriented my activity into projects by looking for opportunities to optimize processes, to reduce costs, and to generate revenues. For example, I defined a project in one of the hotels in Starwood's Venice complex which produced revenues per year of €120k for a business unit which was producing €300k, i.e., a 40% increase in revenues.
My colleagues will say about me that I am someone trustful and honest, someone who comes always with new and creative ideas but after spending a lot of time understanding the business, analyzing the market, and listening to the team before suggesting anything. I can (and I often do) work well alone, but I am at my best collaborating with others.
Regional Directorate Baleares & Mediterraneo
Barceló Hotel Group - Palma, SpainManagementNovember 2018 - Now · 3 months
During the 4 months of the hotel closure: Role played: Support to the Regional Directorate Baleares & Mediterraneo. Most relevant functions: o Management and supervision of new business opportunities for the region in terms of acquisition, rental and management. o Market Analysis, competition benchmark, projections and profitability analysis of these projects o Visits to property to know the facilities and make reports to discriminate or not in the first instance a project. O Review, together with legal advice, of terms and conditions of rental contracts, brokerage, NDA, letter of exclusivity... Achievements: O Leadership and coordination of the work team for the acquisition of a hotel worth €55M.
Hotel Deputy Manager
Barceló Hotel Group - Palma, SpainManagementMay 2017 - Now · 1 year and 9 months
During the 8-month hotel operation: Role played: Deputy Manager at Formentor, a Royal Hideaway hotel. Most relevant functions: Management of the property, together with General Manager, at all levels: operational, commercial, financial, human resources and customer satisfaction. Focus as F&B EAM Achievements: o Improvement of profitability of 2 p.p. in the area F&B (50% of income of the hotel) by the application of techniques of Menu engineering. o Improvement of revenue of 17% in an outlet, by means of the operative review of the establishment.
Revenue Manager & Others
Starwood Hotels & Resorts - Venice, ItalyRevenue ManagementSeptember 2014 - May 2017 · 2 years and 9 months
Roles played at Venice complex (Hotel Danieli, Gritti Palace and Europa & Regina): o Revenue Manager, F&B and Rooms. Complex Venecia. o Six Sigma Green Belt, by dedicating 20% of working time to projects pursuing process improvement, costs reduction and revenue increase. Venice Complex. o Vita Futura (Management Training), with focus on F&B. Hotel Danieli. Most relevant functions: o Implementation of F&B Revenue Management operations. o Responsible of the Venice Complex F&B annual budget (19M€): fulfillment and presentation to Corporate Division and Hotel owners. o Daily inventory availability analysis of the Complex in order to close/open sales, to change LOS, and to modify overbooking by room category. o Daily use of tools and systems: Opera PMS, Valhalla CRS, ROS RMS, Revenue Plan, Market Vision (TravelClick), STR Achievements: o QMB. Development of Quick Menu Builder tool on Excel VBA in order to créate recipes and control food cost. Benefits/year: 1p.p. food cost. o Optimization of revenues of a presidential suite through its use as banqueting space. Benefits/year: €120k, +34%.
Assistant Director of Housekeeping
Bulgari Hotels & Resorts - Dubai, United Arab EmiratesHousekeepingFebruary 2014 - August 2014 · 7 months
Role played: Assisting the Housekeeping Director as a practical experience required by Les Roches in order to obtain the Diploma. Most relevant functions: Responsible of the organization and supervision of the department: room attendants, public areas and laundry. Achievements: Optimization of department brigades through an Excel tool.
Senior Business Consultant
everis - Madrid, SpainConsultingSeptember 2008 - July 2013 · 4 years and 11 months
Role played: Business consultant in Telecom industry with experience on o Pricing o Customer experience o Business development o Market analysis. Most relevant functions: o Coordination, orientation and monitoring of projects and teams. o Data analysis to identify opportunities. o Preparation and documentation of the recommendations to the client. o Moderation of meetings and presentation. o Project budgeting and controlling. Achievements / Key projects: o Strategic definition for the integration and convergence of two telecom operators (fixed and mobile). Telefonica, Peru. o Pricing strategy definition of a public telecom operator: Value Pricing, Costing and benchmarking. Retegal, Spain. o Project management within Customer Experience Dir. in order to improve customer's satisfaction using different techniques as Design Thinking, focus groups, brainstorming, story-telling, etc. Telefonica and Orange, Spain. o Customer segmentation model for a telecom company. UNE, Colombia. o Business planning of an innovative digital wallet (NFC, coupons, loyalty…) and payment method. Telefonica, Spain.
PD Hotel Management
Les Roches Marbella International School of Hotel Management [ EURHODIP - International Association supporting Hospitality and Tourism Education and Training ] - Marbella, SpainJuly 2013 - August 2014
Postgraduate Diploma of Hotel Management at Les Roches Marbella
Universidad de Navarra - Pamplona, SpainSeptember 2002 - September 2008
Master's Degree in Telecommunication Engineering
SpanishNative or fluent100%
- Inspiring Leader
- People Oriented