JAY CARLO TACULA

JAY CARLO TACULA

Guest Services Supervisor at Habtoor Palace, LXR Hotels & Resorts
Lives in Dubai, United Arab Emirates

Join Hosco and view JAY CARLO's full profile, it's free !


As a Hosco member, you will:
  • Make yourself visible to thousands of companies in the hospitality industry'
  • Join a community of 180'000+ students and professionals
  • Learn more with new articles & videos every week on hosco.plus
Join us

About me

A hospitality ambassador who loves to travel and find new adventures along the way. Experienced in delivering exceptional service straight from the heart. I have found that nothing satisfies me more than meeting new people, developing new relationship, believes in equality and cultural diversity.

What makes me unique?

• I have an intuitive ability to deliver extraordinary hospitality service. Thirst for knowledge, I drive change, I see opportunities, I’m relentless and detail-oriented

What motivates me?

• Working with people who are equally passionate on creating the most powerful first impression to the guests, delivering excellent customer service, a lot of integrity, strong willingness to learn and grow, driven to go above and beyond; being empowered to see new ideas and carry out effectively

Where did I get my experience?

• My career in hospitality industry consist of guest experience roles at industry-leading luxury hotel brands: Fairmont & Raffles Hotels to Marriott International and currently with Hilton new luxury brand LXR Hotels & Resorts

Core focuses of interests:

• Front Office
• Guest Services
• Guest Satisfaction

Experience

5 years and 2 months

  • Guest Services Supervisor

    Habtoor Palace, LXR Hotels & Resorts - Dubai, United Arab Emirates

    Front Office reception
    October 2019 - Now · 3 months

    - core focused on guest satisfaction, empower the team to be recognized by upcoming guest comments, satisfaction and loyalty tracking (SALT), and a top mention in TripAdvisor, Booking.com and other social media reviews, improved ranking result compared to last year by 20% - key-driver for up-selling rooms, F&B outlets/promotions, spa and other facilities and outlets within the complex - monitoring the efficiency of arrival and departure process, including check in, check out, roomings and show-around, master key handling and all related matters, respecting the hotel SOP’s - oversee and direct the day to day operation for guest services and reception, ensuring a very high level of customer service is constantly maintained - foster strong working relationships with all hotel departments - training and developed new guest services agents, encouraged growth of team members and Implemented a training tracker to set development goals for the team, monitor progression to increase productivity and efficiency - schedule and perform routine inspection of all VIP guest rooms - manage payroll/OASYS/eDOCS, staff schedule - main point of contact on VIP’s/In-house guest/s ensuring that all hotel departments are fully briefed

  • Guest Relations Agent

    Habtoor Palace, LXR Hotels & Resorts - Dubai, United Arab Emirates

    Front Office reception
    August 2018 - September 2019 · 1 year and 2 months

    - Ensuring and providing flawless, upscale, unparalleled guest service experience, stellar customer service and memorable experiences for guests.   - Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary - Ensure an efficient arrival and departure experience for guests, including check in, check out, roomings and show-around, master key handling and all related matters, respecting the hotel standard operating procedure - Foster strong working relationship with all hotel departments - Attend to guest inquiries, request and complaints in timely and courteous manner - Key-driver for upselling rooms, food & beverage outlets/promotions, spa and other facilities whenever opportunity arise

  • Guest Relations - Lobby Butler

    The St. Regis Dubai - Dubai, United Arab Emirates

    Guest Relations
    September 2017 - August 2018 · 1 year

    Achievements: *most mentioned colleague on tripadvisor within front office and guest services department - Hotel key representative, creating the most powerful first impression to the guest - Oversee smooth running of daily guest services operations, ensure efficiency of all front office areas during the shift and service delivery - Foster strong working relationship with all hotel departments - Attend to guest inquiries, request and complaints in timely and courteous manner - Perform check in, check out, room change procedures, roomings and show-around, master key handling and all related matters, respecting the hotel standard operating procedure - Prepare and send personalized pre-arrival emails, VIP’s and accorded special status ensuring to highlighted to the management, Inspect VIP status rooms and amenities, making sure it’s in good order prior to guests arrival. Making sure that all aspects of the guest stay are efficiently prepared, executed and confirmed. - Key-driver for upselling rooms, food & beverage outlets/promotions, spa and other facilities whenever opportunity arise

  • Lobby Lounge Attendant

    Raffles Dubai - Dubai, United Arab Emirates

    F&B service
    January 2016 - August 2017 · 1 year and 8 months

    TripAdvisor #1 Hotel out of 550 in Dubai (2016) #2 (2017) back to #1 (2018) - Performing the highest level of professional and engaging service in accordance to the LQA standards, policies and procedures - Ascertain guests satisfaction and handling any guest concerns which may arise, informing the manager, supervisors and follow up on actions required in a Professional and timely manner - Updating all guest preference on a regular basis. - Maintaining complete knowledge of all food and beverage services, outlets, hotel services and facilities as per hotel standards and policies - Monitoring and recording all production levels, requisitions for budget purposes - Utilizing the POS System to ring up sales, print checks, close checks, and complete cash-out and credit card procedure according to the guidelines of accounting department - Applying the necessary precautions with regards to the hotel food safety and hygiene standards (HACCP) - Foster strong working relationship with all hotel departments

  • Server

    Raffles Makati - Makati, Philippines

    F&B service
    March 2015 - December 2015 · 11 months

    TripAdvisor #1 Hotel out of 85 in Makati, Philippines Working in a shared-service position under fairmont and raffles brand ✓ Preparing and organizing set-ups for upcoming banquet events ✓ Setting up banquet functions and conference rooms as specified by meeting organizers ✓ Providing exceptional service to all guests in a variety of settings including plated and buffet banquets for breakfasts, lunch and dinners, working lunches, coffee breaks, cocktail receptions, formal evening events and off-site catering events ✓ Offering high-level of product knowledge and follow-up on all guest enquiriesTear-down and clean-up following banquet functions/conference rooms ✓ Providing internal and external guests with exceptional customer service ✓ Other duties as assigned

  • Practical Trainee

    Fairmont Makati - Angeles, Philippines

    F&B service
    November 2014 - February 2015 · 4 months

Education

  • Bachelor of Science, Hotel & Restaurant Management

    Far Eastern University Manila - Manila, Philippines

    July 2010 - April 2015

  • High School Education

    ZCHS Main - Zamboanga, Philippines

    July 2006 - March 2010

Languages

3 languages

  • English

    Native or fluent

  • Tagalog

    Native or fluent

  • Spanish

    Limited working

Personal information

Nationalities

  • Philippine

Work Permits

  • United Arab Emirates

Driving License

Yes

Skills

14 skills

  • Brand Service Audit
  • Communication skills
  • Concierge
  • Customer sevice
  • F&B Administration
  • Food and Beverage
  • Front Office
  • Great Multi-tasking skill
  • Guest Relations
  • Leading Quality Assurance - Service Delivery
  • Luxury Hospitality Standard - Food and Beverage
  • Organization Skills
  • PMS OPERA
  • StarGuest
Connections
Chike Onyeka
sous chef at prime hospitality
Trisha Manansala
Team Leader at Fairmont Hotels
Ogundare Sunday micheal
Restaurant Captain at Habtoor Palace, LXR Hotels & Resorts
View 9 connections
Following
Andaz Dubai The Palm
Dubai, United Arab Emirates
Habtoor Palace, LXR Hotels & Resorts
Dubai, United Arab Emirates
Sofitel Dubai The Palm Resort & Spa
Dubai, United Arab Emirates
Other members
Nikola Milanovic
Dubai, United Arab Emirates
Krushika Shah
Dubai, United Arab Emirates
Frank Albano
Dubai, United Arab Emirates
Douanla Tsayon Raissa
Dubai, United Arab Emirates
Ma Chris Bustarde
Dubai, United Arab Emirates
View 190857 members