JAY CARLO TACULA

JAY CARLO TACULA

Guest Relations Agent at Habtoor Palace, LXR Hotels & Resorts
Lives in Dubai, United Arab Emirates
over 6 months ago

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A versatile skill-set, focused-driven individual combining a great attention to detail with energetic personality well suited to delivering extraordinary experience, a lot of integrity and a willingness to go above and beyond expectation

Experience

  • Guest Relations Agent

    Habtoor Palace, LXR Hotels & Resorts - Dubai, United Arab Emirates

    Front Office reception
    August 2018 - Now · 5 months

  • Guest Relations - Lobby Butler

    The St. Regis Dubai - Dubai, United Arab Emirates

    Guest Relations
    September 2017 - August 2018 · 12 months

    The key representative of St. Regis, creating the most powerful first impressions to the guest. Information provider, receiver, diplomat, hotel front office and guest services representative and public relations agent. *An ambassador of the Front office and the hotel, in and outside the work place. *Providing personal service to all the guests, fully aware and following the hotel standards and procedure. *Ensuring that all guests receive a warm welcome and that they enjoy their stay and visit being offered the finest personal service. *Personally greet and escort the guests rather than pointing out directions. Recognizing the guests as much as possible & greet them by name. *Ensures that the privacy of the guests and the confidentiality of the information is respected. *Greets guests upon arrival and bids farewell upon departure. *Ensures that, whenever possible, guests receive bespoke recognition. *Maintains an active presence in the hotel lobby and at the main door to greet and assist incoming guests. *Promotes inter-hotel sales and in-house facilities and aware of banquet events, hotel facilities, F&B outlets, special promotions for the purpose of assisting guests and offering accurate information. *Escorts VIP guests to their allocated rooms. *Performs other duties as assigned by Guest Services Manager. *Provide friendly, courteous and professional service at all times. *Maintain good working relationships with all colleagues. *To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments / areas if required, to meet business demands and guest service needs. *Complete brand required training on Development Center and to attend trainings and meeting as and when required. *Actively elicit guest feedback and preferences, regarding resort services and ensures action is initiated on the same to maximize guest satisfaction.

  • Lobby Lounge Attendant

    Raffles Dubai - Dubai, United Arab Emirates

    F&B service
    January 2016 - August 2017 · 1 year and 8 months

    TripAdvisor #1 Hotel out of 550 in Dubai (2016) #2 (2017) ✓ Maintaining and promoting Raffles Hotels & Resorts Brand Promise and operational excellence. ✓ Following all the operational activities towards supporting the Hotel’s Mission, Vision, and Core Values. ✓ Read daily events, to acknowledge VIP's arrivals and raffles ambassadors ✓ Ascertain guests satisfaction and handling any guest concerns which may arise, informing the manager, supervisors and follow up on actions required in a prodessional and timely manner ✓ Updating all guest preference on a regular basis. ✓ Ensuring the highest level of professional and engaging service in accordance to the LQA standards, policies and procedures ✓ Maintaining complete knowledge of all food and beverage services, outlets, hotel services and facilities as per raffles hotel standards and policies ✓ Monitoring and recording all production levels, requisitions for budget purposes ✓ Utilizing the POS System to ring up sales, print checks, close checks, and complete cash-out and credit card procedure according to the guidelines of accounting department ✓ Applying the necessary precautions with regards to the hotel food safety and hygiene standards (HACCP) ✓ Maintaining a high standard of grooming, personal appearance and hygiene at all times ✓ Attending daily briefing and training and developement classes as required ✓ Ensuring a strong interdepartmental relationships, working closely with Food & Beverage, Front Office, Guest Relations, Spa, Culinary and Staff Services ✓ Following all the safety, policies and procedure of the hotel incase of emergency ✓ Carry out any other reasonable duties and responsibilities as assigned

  • Server

    Raffles Makati - Makati, Philippines

    F&B service
    March 2015 - December 2015 · 11 months

    TripAdvisor #1 Hotel out of 85 in Makati, Philippines Working in a shared-service position under fairmont and raffles brand ✓ Preparing and organizing set-ups for upcoming banquet events ✓ Setting up banquet functions and conference rooms as specified by meeting organizers ✓ Providing exceptional service to all guests in a variety of settings including plated and buffet banquets for breakfasts, lunch and dinners, working lunches, coffee breaks, cocktail receptions, formal evening events and off-site catering events ✓ Offering high-level of product knowledge and follow-up on all guest enquiriesTear-down and clean-up following banquet functions/conference rooms ✓ Providing internal and external guests with exceptional customer service ✓ Other duties as assigned

  • Practical Trainee

    Fairmont Makati - Angeles, Philippines

    F&B service
    November 2014 - February 2015 · 4 months

Education

  • Bachelor of Science, Hotel & Restaurant Management

    Far Eastern University Manila - Manila, Philippines

    July 2010 - April 2015

  • High School Education

    ZCHS Main - Zamboanga, Philippines

    July 2006 - March 2010

Languages

  • English
    Native or fluent
    100%
  • Tagalog
    Native or fluent
    100%
  • Spanish
    Limited working
    40%

Skills

  • Brand Service Audit
  • Communication skills
  • Concierge
  • Customer sevice
  • F&B Administration
  • Food and Beverage
  • Front Office
  • Great Multi-tasking skill
  • Guest Relations
  • Leading Quality Assurance - Service Delivery
  • Luxury Hospitality Standard - Food and Beverage
  • Organization Skills
  • PMS OPERA
  • StarGuest
Connections
MUHAMMAD SAIFUL ISLAM
Senior Executive - Front Office & Reservation at Nazimgarh Garden Resort
Catherine Miagao
Guest Liaison Officer at The St. Regis Dubai
Edz Vista
Dental Assistant at Jocelyn Relator- Dentistry & Orthodontics
View 4 connections
Following
Habtoor Palace, LXR Hotels & Resorts
Dubai, United Arab Emirates
Sofitel Dubai The Palm Resort & Spa
Dubai, United Arab Emirates
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