Jayfe Mantos

Jayfe Mantos

Personal Assistant to General Manager at Talal Holdings
Lives in Abu Dhabi, United Arab Emirates
over 6 months ago

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"Driven and Goal Oriented team player looking forward to leading an ambitious team in the hospitality industry with a proven track of record and with in-depth knowledge in Guest Relations, Guest Satisfaction and Operational activities in hospitality.
In November 2011 I started my first experience in Five Stars Hospitality abroad, which elevated my knowledge and skills through dealing with international top demanding guests, especially Russian and Indian families in St. Regis Saadiyat Island Resort in Abu Dhabi.

During the last five years I was full-time engaged with the improvement of business results, especially the Guest satisfaction score, which Increased by 0.2 year by year, until the final result of 9.6 out of 10 in 2017.

I am Highly motivated, committed, result oriented. I focused on improving skills, experience and attitude needed in Hospitality industry."

Experience

  • Personal Assistant to General Manager

    Talal Holdings - Abu Dhabi, United Arab Emirates

    Administration & General
    March 2017 - Now · 1 year and 9 months

    Acting as the point of contact between the manager and clients. Manage diary and schedule meetings and appointments. Make travel arrangements. Take dictation and minutes. Produce reports, presentations and briefs. Devise and maintain office filing system. Handling HR Department as Administrator Property Management Solid Ground Real Estate Social Media Marketing for “We are Chef’s” F & B outlets.

  • Concierge Supervisor

    The Westin Doha Hotel & Spa - Doha, Qatar

    Front Office concierge
    March 2016 - March 2016 · 2 months

    Task force for setting up the Concierge Department Training the Concierge team – Opera PMS, GoConcierge, Complaint Handling etc. Making sure that the team understands the LRA/LQA standards and the policies and procedures. Assisting the EAME Conference 2016

  • Concierge supervisor

    St. Regis Hotels & Resorts - Abu Dhabi, United Arab Emirates

    Front Office concierge
    November 2011 - March 2017 · 5 years and 5 months

    Supervise the Concierge agents, Bell captain, Doormen, Drivers and Valet. Maintain monthly and daily reports for various tasks – transportation, tours etc. Create interactive trainings and conduct LRA & LQA role-plays.

Education

  • Business Administration

    Brentwood College - Al Ain, United Arab Emirates

    May 2018 - November 2018

    Introduction to Business Administration Basics of Administrative Management Human Resources Management Marketing and Customer Services Staff Performance Management Resources Management Business Risk Management

  • Hotel and Restaurant Management

    University of Cebu - Cebu City, Philippines

    June 2002 - March 2006

Skills

  • Certified Trainer
  • Customer Service Skills
  • Handling complaints
  • Hotel trained
  • Office administration
  • Strong hospitality
Connections
Abdullah Sarwar
Concierge at Anantara Dubai The Palm Resort & Spa
Following
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Palma, Spain
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