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"Driven and Goal Oriented team player looking forward to leading an ambitious team in the hospitality industry with a proven track of record and with in-depth knowledge in Guest Relations, Guest Satisfaction and Operational activities in hospitality.
In November 2011 I started my first experience in Five Stars Hospitality abroad, which elevated my knowledge and skills through dealing with international top demanding guests, especially Russian and Indian families in St. Regis Saadiyat Island Resort in Abu Dhabi.
During the last five years I was full-time engaged with the improvement of business results, especially the Guest satisfaction score, which Increased by 0.2 year by year, until the final result of 9.6 out of 10 in 2017.
I am Highly motivated, committed, result oriented. I focused on improving skills, experience and attitude needed in Hospitality industry."
Personal Assistant to General Manager
Talal Holdings - Abu Dhabi, United Arab EmiratesAdministration & GeneralMarch 2017 - Now · 1 year and 9 months
Acting as the point of contact between the manager and clients. Manage diary and schedule meetings and appointments. Make travel arrangements. Take dictation and minutes. Produce reports, presentations and briefs. Devise and maintain office filing system. Handling HR Department as Administrator Property Management Solid Ground Real Estate Social Media Marketing for “We are Chef’s” F & B outlets.
The Westin Doha Hotel & Spa - Doha, QatarFront Office conciergeMarch 2016 - March 2016 · 2 months
Task force for setting up the Concierge Department Training the Concierge team – Opera PMS, GoConcierge, Complaint Handling etc. Making sure that the team understands the LRA/LQA standards and the policies and procedures. Assisting the EAME Conference 2016
St. Regis Hotels & Resorts - Abu Dhabi, United Arab EmiratesFront Office conciergeNovember 2011 - March 2017 · 5 years and 5 months
Supervise the Concierge agents, Bell captain, Doormen, Drivers and Valet. Maintain monthly and daily reports for various tasks – transportation, tours etc. Create interactive trainings and conduct LRA & LQA role-plays.
Brentwood College - Al Ain, United Arab EmiratesMay 2018 - November 2018
Introduction to Business Administration Basics of Administrative Management Human Resources Management Marketing and Customer Services Staff Performance Management Resources Management Business Risk Management
Hotel and Restaurant Management
University of Cebu - Cebu City, PhilippinesJune 2002 - March 2006
- Certified Trainer
- Customer Service Skills
- Handling complaints
- Hotel trained
- Office administration
- Strong hospitality