Jayson Johnson-Uduomon

Jayson Johnson-Uduomon

Team Leader Front Office at The Cove Rotana Resort
Lives in Ras Al-Khaimah, United Arab Emirates

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About me

Self determined, with a high passion for quality customer service, always motivated and looking for something challenging, charming and warm character always willing to learn new things and a great team player

Experience

7 years and 3 months

  • Team Leader Front Office

    The Cove Rotana Resort - Ras Al-Khaimah, United Arab Emirates

    Front Office reception
    November 2017 - Now · 2 years and 3 months

    Ensuring that the accommodation meets and exceeds guest expectations. Coordinating with the concierge in regards to guest transportation and ensuring proper, arrangements are made to accommodate all guest requirements are met accordingly. Coordinating with reservations in room allocations, a guest special request for a special occasion is met, handling guest billing and account to ensure accuracy. Responding to the guest complaint and ensuring that staff members responds to Guest special requests or needs. Troubleshooting emergency when required. Monitor stock and other office supplies. Ensuring proper mail distribution. Assisting in running the night operations with the manager, monitoring the hotel target Keeping updated records of office expenses and costs. Ensuring company policies and security requirements are met. Implementing Front Office standards operating procedures for the company. Ensuring that team member adheres to the procedures. Attending briefs and coordinating with the Team members on how best we can improve the quality of service for both guests and staff members. Making courtesy calls to the guest as regards to their stay and encouraging them To give feedback on the trip advisor and Holiday Check. Showing new team members the rope of upselling rooms and packages to the guests in other to achieve both personal and departmental goals. Assisting in guests in check-in and check out process at the front desk

  • Front Office Manager

    One to One Hotels - Ras Al-Khaimah, United Arab Emirates

    Management
    April 2017 - July 2017 · 4 months

  • Guest Relations/ Club Agent

    Dusit Thani Dubai Hotel - Dubai, United Arab Emirates

    Front Office reception
    February 2015 - April 2017 · 2 years and 3 months

  • GSA

    Western Hotel - Lagos, Nigeria

    Front Office reception
    June 2014 - December 2014 · 7 months

  • GSA

    Iberotel Miramar Al Aqah Beach Resort - Fujairah, United Arab Emirates

    Front Office reception
    June 2012 - April 2014 · 1 year and 11 months

Education

  • Diploma

    International Business Management Institute - Berlin, Germany

    February 2019 - April 2019

    Project Management

  • Higher Diploma In Software Engineering

    Aptech Computer College - Lagos, Nigeria

    April 2001 - August 2003

    I graduated with a distinction in Software Engineering

Languages

1 language

  • English

    Native or fluent

Personal information

Nationalities

  • Nigerian

Work Permits

  • United Arab Emirates

Date of birth

June 20th 1985

Skills

7 skills

  • Assertiveness
  • Exellent communication
  • Interpersonal skills
  • Opera
  • QUALITY ASSURANCE
  • Team management skills
  • Time managment
Connections
Stijn Van Bleyenbergh
Junior Accountant at AccorInvest
Rajmilan Poudel
Hosco Partner Ambassador at hosco Ambassador Program
Paolo De Luca
Food Engineer, F&B Manager, F&B Consultant at De Luca Food Solutions
View 37 connections
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