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About me
Looking to work in an organization with professional teams, where i can grow not only professionally but also personally. I company to which i will bring my know-how, my positive attitude, my attention to the smallest details and my only motivation which is making all the guests happy and so loyal to the company.
Experience
10 years and 3 months
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Sales Executive
Four Seasons Resort Marrakech - Marrakesh, Morocco
SalesFebruary 2019 - Now · 5 years and 2 months -
Catering Sales Executive
Es Saadi Marrakech Resort - Marrakesh, Morocco
SalesJune 2018 - January 2019 · 8 months• Handling the offline contracting DMC/TO and always looking for new partners with high potential to drain more business from specific markets based on the action plan previously set. • Handling leisure groups’ bookings in room or even in restaurants and SPA (sending quotations, handling the rooming lists, arranging the onsite operations and coordinate between all the concerned teams…). • Maintaining a constant contact and relation with all the market actors by direct sales, email and telephone calls. • Working with the Director of Sales in the development of the Sales & Marketing action plan. • Participating in different trade shows in a national or international level (Pure Life Experiences, IMEX Frankfurt, WTM London, BTL Lisbon) in addition to international sales calls in UK, Germany and Switzerland. • Preparing and executing the development plan of all the hotel facilities especially the restaurants and the SPA. • Organizing the monthly sales calls plan and report to the Director Of Sales and insure the right follow-up to each account. • Planning and executing different Familiarization and Educational trips and tours to the concerned partners depending on the targets set by the Action Plan. • Arranging visits to clients and to potential ones to all the hotel facilities and outlets whenever requested. • Launching and developing with the Director Of Sales strategic projects in order to drain more business: Representation Sales agencies abroad, Family Friendly Resort, Spa product development, Villas mapping and selling.
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Sales & Events Coordinator
Es Saadi Marrakech Resort - Marrakesh, Morocco
EventJune 2017 - June 2018 · 1 year and 1 monthRepresentation of the hotel and report to the Sales & Marketing Direction Maintain of good relationships with the partners (TO, DMC, Corporate accounts) Local & International Sales Calls In charge of developing the corporate & MICE accounts in collaboration with Sales Direction. Sales Budget set-up in collaboration with Sales & Marketing Director Activating new accounts and optimizing existing potential Keep close relationships with DMC, TO and International high-end travel agents Accounts Management, Contracting and Forecasts FIT & MICE Contracting management Direct sales solicitation through sales visit, telemarketing and direct mails. Provide feedback on market conditions including competitor's updates. Arrange and handle site inspections, FAM trips for FIT & MICE segments. Benchmark: pricing and e-commerce strategies of competition (local and international). Attending different trade shows and exhibitions representing the resort: Pure Experiences Marrakech 2018, BTL Lisbon 2018, IMEX Frankfurt 2018 and WTM 2018. Following up all the sales calls made by the Sales team and prepare weekly activity reports.
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Reservations Agent
Royal Mansour Marrakech - Marrakesh, Morocco
ReservationsJanuary 2015 - June 2017 · 2 years and 6 monthsAnswer incoming calls and assist with reservations, confirmations, room need requests, and questions. Explain Hotel products, service and other information about the Palace as requested. Sell, process and enter and confirm room reservations using selling techniques and strategies. Maintain knowledge of current events, activities, hours of operation as well as dining options currently available. Greet guests warmly and perform registration procedures. Provide guests with appropriate room assignments, room keys, directions to the rooms, while up-selling when appropriate. Verify payment for stay including incidental costs by obtaining credit information. Assist guests with issues and complaints, with empathy and a focus on guest satisfaction. Use supervisor support when necessary.
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Reservation Agent
TAJ Palace Marrakech - Marrakesh, Morocco
ReservationsJanuary 2014 - December 2014 · 1 yearManaging all the bookings on “Amadeus” Answering to all the guests’ requests either by phone or email using the LQA standards. Following up the booking from receiving the request until receiving the payment. Insure the coordination between the reservation team and all the other services. Create all the activity reports (daily, weekly and monthly)
Education
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Master Degree
The National Business School of Agadir - Agadir, Morocco
September 2011 - July 2013Tourism Planning and Management
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Bachelor Degree
The Higher Institute of tourism of Tangier - Tangier, Morocco
September 2007 - July 2011Administration and Management of Hospitality Businesses
Languages
4 languages
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Arabic
Native or fluent
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French
Native or fluent
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English
Full professional
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German
Notions
Personal information
Nationalities
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Moroccan
Skills
6 skills
- Basic photoshop
- Microsoft Office
- Opera PMS
- Protel PMS
- protocole
- Vision
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