Jaâfar AIT ALI

Jaâfar AIT ALI

Sales Executive at Four Seasons Resort Marrakech
Lives in Marrakesh, Morocco

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About me

Looking to work in an organization with professional teams, where i can grow not only professionally but also personally. I company to which i will bring my know-how, my positive attitude, my attention to the smallest details and my only motivation which is making all the guests happy and so loyal to the company.

Experience

10 years and 3 months

  • Sales Executive

    Four Seasons Resort Marrakech - Marrakesh, Morocco

    Sales
    February 2019 - Now · 5 years and 2 months

  • Catering Sales Executive

    Es Saadi Marrakech Resort - Marrakesh, Morocco

    Sales
    June 2018 - January 2019 · 8 months

    • Handling the offline contracting DMC/TO and always looking for new partners with high potential to drain more business from specific markets based on the action plan previously set. • Handling leisure groups’ bookings in room or even in restaurants and SPA (sending quotations, handling the rooming lists, arranging the onsite operations and coordinate between all the concerned teams…). • Maintaining a constant contact and relation with all the market actors by direct sales, email and telephone calls. • Working with the Director of Sales in the development of the Sales & Marketing action plan. • Participating in different trade shows in a national or international level (Pure Life Experiences, IMEX Frankfurt, WTM London, BTL Lisbon) in addition to international sales calls in UK, Germany and Switzerland. • Preparing and executing the development plan of all the hotel facilities especially the restaurants and the SPA. • Organizing the monthly sales calls plan and report to the Director Of Sales and insure the right follow-up to each account. • Planning and executing different Familiarization and Educational trips and tours to the concerned partners depending on the targets set by the Action Plan. • Arranging visits to clients and to potential ones to all the hotel facilities and outlets whenever requested. • Launching and developing with the Director Of Sales strategic projects in order to drain more business: Representation Sales agencies abroad, Family Friendly Resort, Spa product development, Villas mapping and selling.

  • Sales & Events Coordinator

    Es Saadi Marrakech Resort - Marrakesh, Morocco

    Event
    June 2017 - June 2018 · 1 year and 1 month

    Representation of the hotel and report to the Sales & Marketing Direction Maintain of good relationships with the partners (TO, DMC, Corporate accounts) Local & International Sales Calls In charge of developing the corporate & MICE accounts in collaboration with Sales Direction. Sales Budget set-up in collaboration with Sales & Marketing Director Activating new accounts and optimizing existing potential Keep close relationships with DMC, TO and International high-end travel agents Accounts Management, Contracting and Forecasts FIT & MICE Contracting management Direct sales solicitation through sales visit, telemarketing and direct mails. Provide feedback on market conditions including competitor's updates. Arrange and handle site inspections, FAM trips for FIT & MICE segments. Benchmark: pricing and e-commerce strategies of competition (local and international). Attending different trade shows and exhibitions representing the resort: Pure Experiences Marrakech 2018, BTL Lisbon 2018, IMEX Frankfurt 2018 and WTM 2018. Following up all the sales calls made by the Sales team and prepare weekly activity reports.

  • Reservations Agent

    Royal Mansour Marrakech - Marrakesh, Morocco

    Reservations
    January 2015 - June 2017 · 2 years and 6 months

    Answer incoming calls and assist with reservations, confirmations, room need requests, and questions. Explain Hotel products, service and other information about the Palace as requested. Sell, process and enter and confirm room reservations using selling techniques and strategies. Maintain knowledge of current events, activities, hours of operation as well as dining options currently available. Greet guests warmly and perform registration procedures. Provide guests with appropriate room assignments, room keys, directions to the rooms, while up-selling when appropriate. Verify payment for stay including incidental costs by obtaining credit information. Assist guests with issues and complaints, with empathy and a focus on guest satisfaction. Use supervisor support when necessary.

  • Reservation Agent

    TAJ Palace Marrakech - Marrakesh, Morocco

    Reservations
    January 2014 - December 2014 · 1 year

    Managing all the bookings on “Amadeus” Answering to all the guests’ requests either by phone or email using the LQA standards. Following up the booking from receiving the request until receiving the payment. Insure the coordination between the reservation team and all the other services. Create all the activity reports (daily, weekly and monthly)

Education

  • Master Degree

    The National Business School of Agadir - Agadir, Morocco

    September 2011 - July 2013

    Tourism Planning and Management

  • Bachelor Degree

    The Higher Institute of tourism of Tangier - Tangier, Morocco

    September 2007 - July 2011

    Administration and Management of Hospitality Businesses

Languages

4 languages

  • Arabic

    Native or fluent

  • French

    Native or fluent

  • English

    Full professional

  • German

    Notions

Personal information

Nationalities

  • Moroccan

Skills

6 skills

  • Basic photoshop
  • Microsoft Office
  • Opera PMS
  • Protel PMS
  • protocole
  • Vision
Connections
Ahmed Elbahraoui
Sensmir at hotel medina gardens for couple & Resort
Mustapha En-nasery
Controller & Store manager at Restaurant Le palace
Mohammed Ait daoud
F&B supervisor at Fairmont Riyadh
View 6 connections
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Other members
Meryem Essahel
Marrakesh, Morocco
Doaa Aitmerri
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Salima Benghazala
Marrakesh, Morocco
Aymane Idbouhaddou
Marrakesh, Morocco
Anas Toumi Charkaoui
Marrakesh, Morocco
View more
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