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“My professional experiences have allowed me to highlight a 360° vision on my domain. I’m not afraid by responsibilities and carry out diverse missions.
Dynamic and fully of resources, my project is to progress within a company or to advance a team for meet the setting objectives.
I take part of the new generation, full of changes.The tourism's future is in our hands!”
4 years and 7 months
Hotel Management Trainee
Amanjaya Pancam Hotel - Phnom Penh, CambodiaAsset ManagementApril 2019 - Now · 9 months
OPERATIONAL STANDARDS AND ORGANISATION 1. Review and diagnosis of the current operational organization at the Front desk and house-keeping – defining recommendations for the necessary areas for improvement 2. Upgrading of current operational standards based on the diagnosis and definition of an operational standard manual 3. Training of hotel teams for successful implementation REVENUE MANAGEMENT & MARKETING 1. Analysis of current revenue management system (rates, inventory, promotions, distribution channels) & Identifying new marketing opportunities 2. Recommendations for a more dynamic revenue management system 3. Improved marketing approach (Web Site, Social Media, Traditional DMCs, OTAs representatives)
Guest House & Restaurant Esprit Libre - Tamarin, MauritiusManagement TraineeJanuary 2018 - May 2018 · 5 months
. Manage a team of 12 staff members – Get the control, verification of work, organize daily mission, manage conflicts . Inventories - Make orders and control to avoid waste . Accounting (Balance sheet, forecasting) . Customers relationship (service, reception, customer following) . Sells (excursions, rooms, events, wine…) . Control allotments on OTA (Booking.com, Agoda, MaryDeal) . Answering to the customers reviews, asking and complaint (Web, Mail, Phone, Direct) . Service (between 25 and 200 covers) . Kitchen assistant
United colors of gili - Ubud, IndonesiaManagement TraineeJune 2017 - September 2017 · 4 months
. Manage a team of 8 staff members - Get the control, verification of work, organize daily mission, manage conflicts, hire new staff . Change hats when it was necessary – Housekeeping, kitchen, service, gardener, receptionist . Inventories - Make orders and control to avoid waste . Manage bookings/allotments via TO-OTA (Booking.com, AIrBnB, Agoda) . Accounting (Cash register, balance sheet, forecasting) . Customers relationship (Communication, Customers care and answering to the customers reviews, asking and complaint by Web, Mail, Phone, Direct) . Dealing with partners (excursions) . Find and negotiation with providers
McDonald's - Rodez, FranceF&B kitchenSeptember 2013 - September 2016 · 3 years and 1 month
. Kitchen experience – Make things good quickly under pressure . Cash register – manipulation of money, refund and discount . Team work – between 4 and 50 members . Notion of management – Keep the field and manage team in the right way to make orders on time, anticipate demand, answer customer requests, find solution
Smilebar - New South Wales, AustraliaSales & MarketingJanuary 2016 - March 2016 · 3 months
.Teeth whitening sales .Customers contacts .Communication .Be persuasive .Manage aftersales
Université du Littoral Côte d'Opale (ULCO) - Calais, FranceSeptember 2018 - June 2019
L’objectif est de former de futurs managers de l’hôtellerie restauration, cadres ou employés directement recrutés en qualité de responsable adjoint, gestionnaire adjoint.
Bachelor Tourism and Hospitality Management
Groupe Sup de Co La Rochelle - La Rochelle, FranceSeptember 2016 - September 2019
DUT GEA - Gestion des Entreprises et des administration
Université toulouse 1 capitole - Toulouse, FranceSeptember 2013 - June 2015
Native or fluent
- Excellent guest relation
- Good in microsoft
- Good team leader
- Great Up-selling Skills